North American Van Lines

Service was great.

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Horrible Experience. Worst Moving Company Ever.!!! Many of our things broken while apparently in their Atlanta Storage facility. Their Insurance Company is the worst ever you can imagine. Our mail box (and our neighbor's mailbox) was knocked down by the Moving Van truck when our things were being delivered to our new Florida home. It cost $350 to get it repaired and we still have not been reimbursed by North American Van Lines after 4 months of waiting. The Company deducted a large sum of money from the Driver's paycheck immediately after the mail boxes were knocked over but still has not paid us even after we're submitted receipts etc. to their "Claims Office". We will never use this Company again and we warn others not to use them either.

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Everything went fine

They did a great job! Nothing broke and they took care of everything.

They were excellent.

I had many broken items and lost items . The packers even packed trash that we had to pay for !!!!!!!!! Lost refrigerator crisper container ??????

They showed up on time and helped us pack up some things that we were not able to get to.  They did an excellent job and arrived with our belongings in Illinoise on time.  I would highly recommend using this company.

They did not come until mid-day and stayed until 9 p.m. loading.  We were given a price and it ended up to be twice as much and they would not deliver our furniture until I went to the P.O. for money orders.  They would take no other payment and I didn't know where the post office was in our new city.  We were missing some things upon unloa

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It was very good and they were very customer oriented.

This was my very first experience with their service. They were very professional and took their time to make sure that everything was right. They called to inform me that they were running a little late and didn't keep me guessing where they were. It was a good experience for me; I wasn't upset at all.

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Unloading was only the driver & his wife. Needed another man-most went upstairs. He glued and screwed pieces of oak furniture back together from the move.

The movers arrived on time and did the move flawlessly. My wall unit and my office desk need some adjustment after coming off the truck. One of the movers was also a carpenter. They truly professional movers.

The pickup and storage of my household items was actually done by Nationwide Moving & Storage located in Bloomfield, CT. That part of the move was flawless. No problems no complaints and on time as scheduled.
The delivery was done by North American van Lines and that's were the problem occurred. The company was suppose to delivery my goods between 8/13/2013 and 8/20/2013 according their estimate/order for service. The actual delivery did not occur until six days later 8/26/2013. Although the actual delivery was flawless nothing broken nothing missing. I did not appreciate having no furniture and any household goods for six days forcing me to purchase three air mattresses to sleep on, as I could not afford to stay in a hotel any longer.
I filed a delay claim form with North American Van Lines and was compensated a lousy $200.00 thirty days later. Hardly enough to cover the hotel, the eating out and purchase of the air mattresses for four people who were put out by their delay which was for their benefit as they don't delivery until the trailer is full with two other families household goods on board therefore delivering a total of three families goods to make it more profitable for them, at my expense. Worst of all I was never notified they were coming. On Aug 26th I heard their trailer outside my door at 7:30AM. That's when and how I was notified!! Since this was the height of the moving season I paid dearly for this move, as the above amount  does not include the $1800.00 loading and reloading to a warehouse & storage fees for three weeks.
Next time I'll choose a moving co. that is dedicated to moving me and not three families at once.