WITHIN YOUR REACH

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Our family purchased a new home that needed the master closet completed.  I was a little unsure of using a closet company as we were looking for something a little more modern in style than the traditional dark woods we had seen through these type of companies.  I was also unsure as to whether a design consultant would truly listen to our needs and craft a solution for us (maximizing every inch to ensure I no longer had to do the seasonal change over!).  Our closet also had slanted ceilings complicating the design.  However working with Stacy of Within Your Reach was a pleasure and we couldn?t be happier.  It was an easy process from design to installation and end product that I even enjoyed.  We love the modern grey wood that fit in with
our taste and the design of the rest of the home.  She thinks of every little detail (love the jewelry draws and necklace hooks) and went the extra step to cut down a mirror to fit our narrow bi-fold entry doors.  And when we had a small hick-up in the installation, Stacey raised it to our attention and quickly came back to resolve the item.  To me, seeing how someone reacts when things
go off track is the best test of service commitment and character.  For this reason as well as the overall ease of the process working with Stacy, we give Within Your Reach the Page of Happiness designation.

The designer came to the house, measured and we talked about our needs.  Several days later, I received two different design plans by email.  After review, I scheduled and appointment at their store for final details to be ironed out.  Components were ordered and nstallation was scheduled for the next week.  Installer arrived as scheduled; he was very careful to cover floors between the entry door and the closets to minimize clean up.  During the installation, the owner of the company called to check on the situation and, later, stopped by for an on-site visit.  The installer cleaned up very well.  There was one, small problem with a chipped shelf which was repaired several days later.

The Designer listened to our needs and noted what was currently stored in the closets and designed accordingly; a few requested changes to the proposed designs were done quickly and easily. The project was completed two weeks from the date the final plan was approved. The installers were prompt, friendly and very neat. All floors from the entry door to the work area were covered with tarps; work areas were blocked with plastic to prevent dust from escaping and everything was vacuumed and swept after work was completed. The Operations Manager visited the site on both workdays to insure work was going well and we were satisfied. After the job was completed, two follow-up phone calls were made, one from the Designer to be sure we were satisfied with the components installed, the second from the Operations Manager to be sure the work was completed to our satisfaction and thank us for our business. I found Within Your Reach to be responsive, complete work to our satisfaction and perform excellent follow-up. One reason we selected them was that they could do all the work (teardown, patching and painting), design and installation. One stop shopping!

I am very happy with the great-looking closets and their great functionality. My closet ("Hers") is so roomy, I can easily close the door and have plenty of room to move or even change in there if I wanted. I'm also especially impressed with how they custom fit all the shelving, etc. up right against the sloping Mansard roof. The shelving has to be narrower toward the top of the closet than at the bottom. They made it all fit, optimized the space available and it looks just great! Very happy.

Jodi was very professional and put me on the schedule even though I mailed the check in and she surely didn't have it in hand. She was great. I felt like they wanted me business versus feeling like I have to track a company down to spend money at. I have used two other closet companies in the past that have done an equally wonderful job. However, they keep keeping more expensive, so I looked around and it was well worth it. These people are kind, professional and want your business. I highly recommend them.

Excellent product and excellent service! WYR's designer met with me at my home to review our needs. She quickly designed the perfect pieces for two separate rooms. She was knowledgeable, responsive, communicative and creative. We are thrilled with the entertainment center - it is better and cheaper than any similar-quality piece we could have purchased at a store. The storage room is fantastic - as it is meant to be multi-use, WYR designed the room to its maximum efficiency using cabinets, shelving, cubby holes, drawers, counter and a wall for hanging out-of-season clothing. The installation team was timely, thorough, professional and clean. The materials are high-quality and durable. I would highly recommend Within Your reach!

Wonderful. I met with Stacy and she helped me to design each closet. My husband's closet is very unique in that its deep for a reach in, but not quite a walk in closet. He's also very tall and has XL clothes, so we needed a lot of practical space for folded sweaters and other clothing. She converted what was an one beam across the closet to 3 areas of hanging space and added 4 good-sized shelves on the one side to take advantage of the unused space (the length of the extra depth of the reach in). We also installed a belt and tie rack in great locations to optimize storage space and to still have easy access to those items. On top of it all, one side of the closet is an exterior wall and we have a mansard roof with a gradual slope starting about 4 feet up. They made it all work out without our losing, but gaining space. My husband was pleasantly surprised how well it all turned out and loves the outcome!

Within Your Reach was on target from the day the designer met with me to when the installers were in my home. My closet was done in just a day! It was wonderful!

They showed up on time, got everything done quickly, and did an excellent job. They even came back to replace a shelf because I had put so much stuff on it that it exceeded the weight limit, so they replaced it at no cost with a heavier shelf. I'd use them again and recommend them to others.!

The overall experience was very good. We communicated with Rich and his designer Karli via e-mail and telephone. Karli came to our home to measure and discuss what our storage needs were. She then e-mailed closet designs which we were able to adjust one time at no additional fee. The men who came to install the closets were professional and answered our many questions. We found communication to be good. We might have liked a bit more explanation beforehand about the flexibility of various parts of the closet organization system. These questions however were easily answered by the installers. The system is installed in such a way as to do minimal damage to closet walls. Maybe all closet organizing systems are done this way... I do not know... but I was pleased with how few holed actually had to be drilled into my walls.