Bills Appliance & Air

I hired Bill to replace the ice machine in my refrigerator. After he installed it, it did not produce ice. He brought over a new one and installed it. It did not work. He tried a 3rd time with the same results. He then blamed the manufacturer claiming all of their ice machines are faulty. He had no solution. I hired another company to look at the latest new one from Bill. They identified the problem within minutes and we’re out of the door in 15 minutes, I had a working ice machine. Bill did not wire it correctly!! For over a year Bill has promised to return what I paid to the company that fixed it. After many texts, he has gone silent. Save yourself the grief and hire someone who is qualified and honest, which Bill is not.

On time and done well

They were pretty busy when I called and the visit couldn't be scheduled for until the following week. Too bad (alas, we had to wash our dishes by hand), but they were up front with that and it was the best that we could do. The day of the visit went pretty smoothly. The serviceperson had to step out to get the needed replacement part for the fridge, but otherwise he was quick and efficient. Nothing appeared to be broken with the dishwasher, so he helped us clean out the drain lines and offered some suggestion about future maintenance. Since then, the refrigerator has worked fine, but we have had occasional leaks under our sink that we have not been able to determine the source of yet. We wonder if something got bumped or loosened when work was being done on the dishwasher but we haven't figured it out yet. We've used Bill's Appliance & Air several times in the past and would use this local company again in the future.

Determined the problem and honest about the solution

Replaced the igniter. Cleaned the area afterwards.

Very satisfied with his job. Would not accept payment until he knew the job was completed successfully.

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My dryer stopped working and they were able to come out the same day. They said it was the thermal fuse and gave me an estimate. Once they ordered the part they were suppose to come back the following Saturday between 10am and 12pm but no one ever showed up. I called the office at 12:15pm but no one answered. I did not get a call until 12:51pm from the tech saying he could not come out, which at this point I figured that. He said his truck broke down and when it was towed the part for my dryer was in it. If this was truly the case he could have called me when the truck initially broke down, but instead I wasted time waiting for someone who was never going to show up. This was the only issue I had with them.  I did rescheduled them to come out the following Monday to fix the problem.

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I spoke to the owner, Bill, on Monday afternoon.  He said they were busy and couldn't get there that day, but could come on Tuesday. Originally he gave me a time frame for the afternoon. I work from home and was flexible with the time, so I told him to just call me in the morning.  On Tuesday at 8:30 am, Bill called and told me the tech would be there in an hour. The tech arrived on time, was polite and diagnosed the problem right away. He was done about and hour and fifteen minutes later. It was a pleasant experience.

Bill was able to find the part and replace a broken glass in my oven door. We had a little trouble agreeing on a schedule but he did arrive as promised when we did schedule. He was able to repair the door in 30 min.

I called at 8 p.m. in the evening to set up an appointment, and they were out to my house by 1:00 the next day.  Gentleman was very prompt in determining that a part was going to be needed and it was ordered.  Three days later got a call that the part was in, and installation happened very promptly.  
Service was very professional and would definitely use again.

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