AIR ZONE

FAIRLY DISSATISFIED. WHILE THE WORK IS FUNCTIONAL, IT IS FAIRLY SLOPPY. AN INSPECTOR LATER CAME THROUGH AND NOTED THAT THERE WERE VARIOUS DIFFERENT UNMATCHED DUCTS. THEY LEFT A LARGE HOLE IN OUR WALL GOING TO THE EXTERIOR. WHEN CALLED TO PATCH IT UP, THEY DID A POOR JOB. SOMEONE ELSE HAD TO FINISH THE JOB. THE WORKERS WERE NOT VERY PROFESSIONAL. THEY SMOKED IN OUR HOUSE (OR IMMEDIATELY OUTSIDE AND ALLOWED THE SMOKE TO ENTER), CUSSED PEOPLE OUT ON THE PHONE. I WOULDN'T WANT KIDS AROUND THESE GUYS. I WOULDN'T HIRE THEM AGAIN.

WHILE THE SERVICE WAS GOOD WITH RESPECT TO CLEANLINESS, COURTESY AND PROMPTNESS, THERE WERE A COUPLE OF THINGS THAT DID NOT MEET EXPECTATIONS. FIRST, THE TECHNICIAN WAS ASKING US FOR SUPPLIES. HE DIDN'T BRING A VACUUM CLEANER OR BRUSH TO CLEAN THE BURNERS. WE SUPPLIED HIM WITH A BRUSH. WE ALSO SUPPLIED HIM WITH LUBRICANT FOR THE PUMP MOTOR, AND HAD TO DRAG OUT A HOSE TO DRAIN THE EXPANSION TANK. BY THE WAY, HE DIDN'T WANT TO DRAIN THE EXPANSION TANK AT FIRST, WE HAD TO TALK HIM INTO THAT. PROBABLY WILL NOT CONTACT AIR ZONE FOR THIS TYPE OF SERVICE IN THE FUTURE.

WE HIRED ANOTHER COMPANY, BUT AIR ZONE WAS RESPONSIVE AND REASONABLY PRICED. THE OWNER LATER CALLED TO FIND OUT WHY WE CHOSE SOMEONE ELSE. I THOUGHT IT WAS IMPRESSIVE THAT HE WAS INTERESTED IN IMPROVING HIS SERVICE AND WANTED TO HEAR FROM ME.

THEY WERE PROMPT AND PROFESSIONAL.

HAVING AIR ZONE DO OUR WORK WAS A WONDERFUL EXPERIENCE! THE INSTALLERS WERE FRIENDLY & PROFESSIONAL AND THE PRICE WAS RIGHT!