Aire Serv Heating & Air Conditioning

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I had two appointments for them today and they failed to show up for either one of them. No one has called me to apologize or even acknowledge the situation. I am very disappointed in this company and I would highly not reccomend them.

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It took awhile for them to come out. 

Joe and Earl are both great guys.  Very upfront and honest in their assessments with no variance from the quote v/s actual cost, which was great.  They respond promptly to an inquiry, set appointments with a short time window and arrive on time and prepared.  The quality of work was excellent.  They also made sure to clean up well when the work was completed. I would definitely recommend them for HVAC work.

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Provider was courteous, clean, friendly and efficient.

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Joseph Roberts serviced my air conditioner unit.  He was very a very kind and personable gentlemen.

Works great-person who installed was very knowledgeable.

They discovered that it had never been serviced or cleaned before so they cleaned it. For no charge they cleaned it and removed all of the debris. Then they tested the R22 and filled it. The booster makes it so that it doesn't have to work as hard. It was good and they went above and beyond. They were honest with their work. They are upfront with their cost and when I have a question they pulled out the catalog. They walked me through the problems and they weren't afraid to show me.

I scheduled a quote for a new air conditioner system and they sent a salesman that was not very familiar with HVAC systems. It took him 3 hours to provide a quote and was rather pushy and made me feel uncomfortable in my own home. When I called to advise of the experience i encountered with the salesman, the president of the company called back and was extremely apologetic and asked for an opportunity to get the business. He scheduled a follow up appointment and came the same day. I must admit that he was very, very thorough and he pointed out a few concerns with my current ductwork and offered a solution to resolve it. Since the solution offered was not a "by the book" approach given the problems with the existing ductwork I was told the work could not be warranted unless the entire system was removed and reinstalled by their company. Given that there are ductwork concerns at my home that has been highlighted by several companies, I made a decision that I did not want a work around, but would rather have it fixed correctly and agreed to a full system tear out. When contacting the owner, Joe, of my decision he instantly began to discuss how expensive it will be and that the project was a large project. I advised I was aware of the time and costs involved and was interested in moving forward because I need work that will be warranted. He basically found several reasons why I should not do it and said he is experienced at his craft and is positive the work around will work. After circling around a while, eventually the truth came out that he was not very interested in taking in such a big job at the start of the summer season because his other clients will call that "he has already established a relationship with" and he will stop my job to respond to their calls. Not to mention that he wanted to know if I will have the money upfront. The conversation turned me off a bit and I continued to search for other contractors, however locating duct specialist that also installs a/c condensers seems a bit difficult. Now we are approaching 90 degree days and I have been calling air steve to at least install the work around suggested and Joe will not even return my call to schedule an appointment. Absolutely terrible service!!!!

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Very well

They were wonderful! The guy who came out had a really great attitude and sense of humor and also did great work!

Everything went well.

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