Comcast

Our internet became spotty and stopped working entirely early this week. After EIGHT calls to Comcast and speaking to countless Robo Receptionists and a total of 2 hours and 30 minutes to get through an appointment setup for repair, the technical support "expert" told me her screen didn't work and she couldn't setup an appointment for repair (that's confidence in their ability to care for our tech needs as well). The next day I called and instead of trying to go through all that, I said "terminate or disconnect services" to the robo lady and what do you know, I was routed right to a human (english speaking) person right away. Oh, so I'm only important to fix issues when I'm ready to disconnect services? I'm a very busy small business owner who has to decide am I going to spend my time on the phone with Comcast, begging them to fix their stuff or go entirely wireless and expand my data plan with my cellular data provider and the choice was simple. They threatened me with having to pay 2 months MORE of their non-functioning service and THEN an EARLY TERMINATION FEE. I have lodged a complaint with the BBB and I'm strongly considering taking them to small claims court. I am furious that any business that can't get their stuff together and their product doesn't work, can't get it repaired, and I HAVE TO PAY FOR TWO MORE MONTHS OF THIS? THEN AN EARLY TERMINATION FEE ON TOP OF THAT? I don't think so. Never again will I go with Comcast.

I'm upset with them. Comcast has had poor service lately and they haven't been able to fix everything. The linemen and whoever comes over, the workman, have not been able to fix the problem. They could fix their phone line so you don't have to wait 7 or 8 minutes to get a person. They try to up-sell you every time you call in. They could provide workmen who actually provide the service products. They also try to bill you when it's something they are responsible for. We have no control over the filters or products they put outside. Then, they don't let you know when they are coming to fix something. I live in a complex of about 60 families on our lane and Comcast is out here as much as we are because somebody's calling and complaining about something they are not doing. They have you do surveys every time you call. We don't have a choice but to use them because the home owner's association has a contract and part of our assessment includes paying for Comcast but Comcast bills you for additional services individually so we don't have a choice. We are stuck with them until they bid out for a new contractor.

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The workers come out to do work. Everybody else does crap. They treat you like a third-world citizen.

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Nice person in customer service replaced the units with no issues.

The technician never arrived on July 28.  I called to schedule a new appointment and they said someone would call me.  I told them to call my cell phone because the home phone service provided by them does not work.  For the next two weeks, they kept calling my home phone, but could not reach me or leave a message because the phone service they provided did not work.  I finally reached someone who was willing to actually schedule a technician, something everyone I told to at Comcast seems very remiss to do.  They will transfer you repeatedly to avoid scheduling a technician.  Finally, a technician came out on August 9th and said there was no problem in the house.  There was a problem in the line coming to the house and that would require a different technician.  Surprisingly, a second technician arrived three hours later and told me that there was a problem in the line down the block.  It took him all afternoon to restore it.  Finally, the phone and TV were working, but the internet was still not working properly.  The outside technician said the inside technician would fix it.  The inside guy came in and said he did not know how to fix, but, if I were to call Comcast, they would be able to fix it remotely.  He left and I called Comcast, yet again, after having spent hours on the phone with them over the course of two weeks.  The first person I talked to transferred me to an internet expert who could not fix it remotely.  He said he would transfer me to someone to schedule someone to come out.  The next person on the line said she was an internet expert and she would fix it remotely.  She could not fix it and said she would transfer me to someone who would schedule someone to come out.  The next person on the line said he was an internet expert and he would fix it remotely.  I went through five internet experts who were unable to fix it remotely.  Finally, someone scheduled a technician to come back out on Tuesday, August 12 between 3 and 5 p.m. On Tuesday, August 12th when no one arrived by 5 p.m., I called Comcast to ask where my technician was and what time they were coming.  While on hold, I listened to the Comcast service guarantee.  When I finally reached a live person, he would not say where my technician was, when he was coming, or why he did not show up.  He asked me to reset my modem.  I told him I had gone through this for weeks and asked him to please send someone out to fix it.  After going round and round with him for about an hour, he finally said he would transfer me to someone who could schedule the technician to come out.  The person who picked up said he was an internet expert and he could fix it remotely.  When he was unable to do so, I asked him to schedule someone to come out.  He said he would have to transfer me to someone to schedule an appointment and, in so doing, hung up on me.  It is now August 18 and my internet has not worked properly since July 25.  I have a new service provider scheduled to come out this Saturday when I will cancel Comcast/Xfinity once and for all.

Because there is no such thing as basic cable, I had to get a little box
for a new Samsung in the guest room.  Never worked.  Tried numerous
different boxes, cables, etc.  Turns out the little box is not
compatible with Samsung - way to waste my time Comcast.  So looking to
return - no service centers in my area according to their website. 
Called - offered a return box, then that was withdrawn because it did
not go with my account then placed on hold 15-20 min before the call
hung up.  I HATE Comcast.  We need more competition, not less in the
cable provider industry. 

They are very expensive. I believe they try to cheat people out of their money by over charging them. I've had their service for the last 5 or 6 months and the service is excellent, but as far as pricing, my bill is is almost $600 and I've only had the service for a few months. I believe that they are over charging me. I did skip some payments, but if my bill is only $40.00-$50.00 then it shouldn't be up to $600 at this point. If they discontinue your service for several months, they will still bill you for the time that your service is interrupted.

It incomprehensible how a company can be so awful at every single aspect of their business.  I met one very nice and helpful employee at the Skokie branch, but unfortunately, the company processes and systems are designed to counter such efforts by the occasional employee with good intentions.  I have run into every imaginable obstacle to getting service from set up dates weeks in advance, to inoperative equipment, to Comcast departments that act in opposition to each other, and yes, even to simply bad customer service.  Last Friday I went to the local office in Skokie and picked up and installed all my equipment but this morning, on day 6, I still do not have any service.  The latest is "my service has been disconnected and unfortunately nobody will be able to answer my call until 8:00 AM".
The internal Comcast policies are even counter-productive and anti-customer.  "You can't get service because you have a technician scheduled" is one of my favorites.  I know people rant about the horrible customer service, and believe me, I agree with that sentiment.  At one point, after reaching a supervisor and giving my account information for the 4th time on a single call, I had "Oscar" lie to me directly about his supervisor (who was supposed to call me back and surprisingly never did.
Horribly run company that appears to be designed NOT to serve customers.  Then again, what choice do most people have if they can't get the dish on their building? 

I switched from ATT after the Jamie and her supervisor Leah Acker gave me a quote saying that Comcast would save me about $200 per year. They said the transition would be seam less and I could cancel anytime without any additional charges. They outright lie!
we were without intenet for 3 days.
They promised free Norton Antivirus for 15 computers and It took 10 phone calls and hours of on hold to make them provide the free Anti virus.
The cost is now more than $400/year more than I was paying for ATT.
There is a penalty for early termination thatis in small print in the contract I signed.
No one...NO ONE calls you back from this company. The business office has no physical location to go to and you can not get your case escalated. Your complaints stay at the customer service level. Supervisors will not take or return calls.
READ THE FINE PRINT OR ADD YOUR OWN TERMS WHEN YOU SIGN THEIR AGREEMENT.

I switched from ATT after the Jamie and her supervisor Leah Acker gave me a quote saying that Comcast would save me about $200 per year. They said the transition would be seam less and I could cancel anytime without any additional charges. They outright lie!
we were without intenet for 3 days.
They promised free Norton Antivirus for 15 computers and It took 10 phone calls and hours of on hold to make them provide the free Anti virus.
They forgot to port over my 1 800 number. I kept getting charges form ATT and finally figured it out after 2 months.
The cost is now more than $400/year more than I was paying for ATT.
There is a penalty for early termination taht is in small print in the contract I signed.
No one...NO ONE calls you back from this company. The business office has no physical location to go to and you can not get your case escalated. Your complaints stay at the customer service level. Supervisors will not take or return calls.
READ THE FINE PRINT OR ADD YOUR OWN TERMS WHEN YOU SIGN THEIR AGREEMENT.

A nightmarish combination of incompetence and unresponsiveness. When you have a problem, it is very difficult to get to someone who can help you. 

1) it took 30 minutes on the phone (gave up) then 90 minutes chatting to arrange to move service from apt to home
2) 7/25  they installed the exact same equipment that was in the apt, not the X1 DVR promised
3) Another 30 min on hold, they told me X1 would be delivered on 8/5 and I needed to take the boxes from the apt to them AND I need to call back to get the price I was promised
4) 7/27: 40 minutes on line at their facility to turn in 2 cable boxes
5) 7/29: salesman calls me to ask why I disconnected, when I asked for help on X1 pricing, he hung up on me
6) 7/30: 30 minutes on hold to get 6 mos free on the X1 box, when I was promised 12
7) 8/5: tech comes out to install a thicker cable - disconnects service  and leaves (no phone, net, TV)
8) 8/5: 2nd tech comes to install the X1 box, says we are not home (we are), and leaves
9) 8/5: 15 minutes on hold, get to a supervisor promises someone will restore service between 5 and 7pm; he tries to who tries to help get the X1 install rescheduled but we are disconnected. He calls me, I am on another call for work, he promises to call me again but never does
10) try calling again, on hold, then go to chat which takes 20 min, but only get a promise that the issue has been "escalated"
11) tech never comes back to restore service
12) 8/5: 20 minutes on hold, told that service would be restored on 8/8, delay due to "national DVR outage"
13) 8/5: another 15 min on hold, FINALLY get someone to help - admits that tech sent to restore service was a no show, sets appt to restore service on 8/6, X1 box on 8/15
14) 8/6: tech is late for appointment, call and get through quickly and was told they tried to call 2x to say they would be late (not true)
15) tech restores service and admits 1st tech should not have left the job undone.
16) ????

We moved from Seattle to Glen Ellyn.  
Started in Seattle where my husband was on the phone with them for at least 2 hours to get our new home set-up.  We left Seattle with no set-up after he was transferred "about 10 times" and had to re-explain his need for our new home to be set-up.
When we got to Glen Ellyn it took a couple calls to get an appt.  
After we got the appt, the technician showed up late, but let us know he would be late.  He arrived at 6:15p and worked on our system until 1:00a.  He was the only one that we felt was competent in the whole company.
When he left, he said his supervisor would be back in the morning and complete the job.  
Next morning.  Supervisor shows up, looks at everything and does nothing but says he will come back the next day.
Next  morning.  Supervisor shows up again, but only replaces a defect cable box.  Does not complete cable installation.  Also, he told me I would need to call comcast and schedule another appt.  
6/21:Called next day and talked with a very concerned CSR who informed me they would put in an "emergency install" and someone was supposed to call me by 12:50pm with time that day.  No call, no technician.  
6/22:Husband called, again said a technician would be out that day the time he got off the phone until 8p.  No call, no technician.
6/24( Monday)  Called again, a very unconcerned CSR put in an appt. for asap which was Wed. from 5-7p.
6/26: (wed)  No call, no tech.  What happened here was the tech was calling my husbands cell phone and not our home phone.  He was unavailable.  I called in to check to see if the appt was still active after he called me to tell me they just cancelled the appt.!!!!! I couldn't believe it.  I called comcast and got in touch with a very concerned CSR that said it looks like they should still arrive.  THEY DID NOT!!!!!!
Then, my husband was on the phone with them for another 2 hours that night.  Apparently, they set-up another "emergency appt" for Thurs.  OF course, I called Thurs and NO APPT!!!!!!!!!!!!!!!!!
 We finally talked with someone who transferred me to another person who actually took the responsibility to stay on the line to make sure we had an appt.  We are now scheduled to have this installation completed tomorrow between 1-3p!!!!!!!!!  They had better show up!!!!!!
If these clowns weren't the only game in town (and if my husband didn't want the "fastest internet and download speed"  I would NEVER DO BUSINESS WITH THEM.   THE RIGHT HAND DOESN'T KNOW WHAT THE LEFT HAND IS DOING!!!!!!!!!!!

I was off and on hold for 1 hour and 23 minutes and counting.  it is now 8pm (6/26/13), and still nobody came back to answer or provide update.  All I want is to transfer my service.  I guess I will disconnect their service and look for RCN or ATT.  Bye Bye Comcast.  

I think it went well.

They are ok.

I had space for a new tv in my basement due to a recent renovation. They made it possible to hook a tv up to a system in the basement. Their technicians are very knowledgable, quite cooperative, and competent.

I am happy with Comcast's service.  I use them for my internet service because they were providing cable, and it was just easy to use them for both.  I plan to continue with them in the future.

I had been with Comcast for years, but when I moved they were going to charge me for all new hookups. I didn't see why they were charging for a new hookup when I was keeping the same services. The techs who came were rude and they didn't want to do anything more than the had to. I had been getting a good price on my bundle, until I moved.

The experience is excellent. They are very responsive and very good technically. Their service calls are free. I would recommend them.

I like their services. I think they are pretty good. Their price is high.

I like the products that they offer. The speed of the internet is good. The HD service is good.

I would continue to use them.