Comcast

Our internet became spotty and stopped working entirely early this week. After EIGHT calls to Comcast and speaking to countless Robo Receptionists and a total of 2 hours and 30 minutes to get through an appointment setup for repair, the technical support "expert" told me her screen didn't work and she couldn't setup an appointment for repair (that's confidence in their ability to care for our tech needs as well). The next day I called and instead of trying to go through all that, I said "terminate or disconnect services" to the robo lady and what do you know, I was routed right to a human (english speaking) person right away. Oh, so I'm only important to fix issues when I'm ready to disconnect services? I'm a very busy small business owner who has to decide am I going to spend my time on the phone with Comcast, begging them to fix their stuff or go entirely wireless and expand my data plan with my cellular data provider and the choice was simple. They threatened me with having to pay 2 months MORE of their non-functioning service and THEN an EARLY TERMINATION FEE. I have lodged a complaint with the BBB and I'm strongly considering taking them to small claims court. I am furious that any business that can't get their stuff together and their product doesn't work, can't get it repaired, and I HAVE TO PAY FOR TWO MORE MONTHS OF THIS? THEN AN EARLY TERMINATION FEE ON TOP OF THAT? I don't think so. Never again will I go with Comcast.

I'm upset with them. Comcast has had poor service lately and they haven't been able to fix everything. The linemen and whoever comes over, the workman, have not been able to fix the problem. They could fix their phone line so you don't have to wait 7 or 8 minutes to get a person. They try to up-sell you every time you call in. They could provide workmen who actually provide the service products. They also try to bill you when it's something they are responsible for. We have no control over the filters or products they put outside. Then, they don't let you know when they are coming to fix something. I live in a complex of about 60 families on our lane and Comcast is out here as much as we are because somebody's calling and complaining about something they are not doing. They have you do surveys every time you call. We don't have a choice but to use them because the home owner's association has a contract and part of our assessment includes paying for Comcast but Comcast bills you for additional services individually so we don't have a choice. We are stuck with them until they bid out for a new contractor.

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The workers come out to do work. Everybody else does crap. They treat you like a third-world citizen.

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Repeated visits by repairman. We also had a dozen phone calls. A few of the calls were okay but a couple were unprofessional.   Repairmen missed his time slot and left litter on the street.  We had contradictory explanation for the issues and we are still unsure if it is fixed. 

The pricing was to high for me and that is why I switched to AT&T uverse.

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The service is reliable. I think they are overpriced.

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We cannot wait to switch.

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Five minutes before the second to last hawks playoff game, a lightening strike knocked out a booster that we had installed by Comcast many years ago. Service was out for several days. But the service technician who arrived to take of it did a great job figuring out what was wrong and installed a new one right away. Just in time for the last game. Just wish he could have come on Saturday!