Empire Today - SLC

Clean up could have been better.

The man that did the install did an awesome job and cleaned up when finished.

We contracted with Empire to replace some flooring in our kitchen and two bathrooms. On installation day they were a no call, no show?!!! It took us nearly three weeks and multiple phone calls as well as a Better Business Bureau complaint to get Empire to agree to refund our deposit and cancel the contract?!!!

Fantastic company. quick and professional and loved the team.

Very professional

If you offer to pay cash, Empire listens. That said, their customer service center is a little chaotic. Be patient but always follow up.

Fast, hired one evening and the flooring was completed the next morning. Took about 2.5 hours to c ok complete the family room. I would hire them again.

Overallâ ¦great but they were pricey

N/A

They were punctual and work really efficiently. New Hard floor in the basements and carpet in the second floor look amazing.

Empire was great to work with. Fast efficient and good quality.

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Timely installation. Excellent crew for installation, clean and professional. Good price.

Do not even think of hiring this company for anything. My frustration is through the roof. They said they will finish the job in 1 day, the is 2 days. It has been a month now and they did come to finish it. They said they do not have some materials, but for a month? That is ridiculous for a big company. This is a follow to my review 2 weeks ago. My hardwood flooring installation is still not complete. It has been 6 weeks now. My house is in total disarray. EmpireToday 1-800 number keeps telling me that someone will call me in 24hours. Nobody did. I am tired of calling them. The salesman is ignoring my call, text, and emails. I really do not know what to do now. I hope Angi will help me resolve our problem. All I want is for them to finish my flooring. So if you are thinking of hiring Empire Today, do not.

Trying to get in contact with the person who gave the estimate prove to be a difficult at best.

All good

Had to haggle price down

Empire came out. I made a selection and on the delivery date it was the wrong material. Sales rep was not helpful. I eventually canceled my order.

Arrived on time took almost 2 hrs to get authorization for them to start work because they do not have a number for installers to call. Did not replace subfloor in kitchen as was discussed with sales person. I did not realize it until after they were finished and left.

Efficient, friendly, on time.

The work was done very well, Done on time. I just had damage to a small piece of furniture, it was not expensive.

Great price match. Sales rep failed to identify the possible issue from the height difference in the old floor and new floor causing one of my kitchen cabinets to lean forward and ugly “patching” around door jams at the floor.

Damage was done by the contractors to my furniture. I suggest homeowners remove all of their furniture by themselves. Do not allow the contactors to move anything.

Great job.

The salesperson was knowledgeable and professional. The job was completed in under a week to my satisfaction.