Empire Today - Scranton

Excellent

Great service

They came when they said they would, the product (vinyl planking for a split stairway) looked nice both before and after installation. There was a gap on the side of one step and molding was needed on the two bottom steps, but the installer called his office and got approval to fix both after discussing options with me. They had to make a second trip since they did not have molding in a matching color in their truck, but were very nice about the whole thing. Looks great!

Very good

I want a representative here to fix my problems. Update on 6/11This was the worst consumer experience of my 68yo life. The seams looked very obvious, installer ensured me they d flatten out. They did not, and will not. He was lying. The worst seam is a raised area 4 wide, and can be seen from 30 away. I poured the installers Gatorade over ice, gave one a humidifier, another 2 lbs of venison to try. I treated them far better than they did me. I sat down after they left to watch CNBC, only to find a blank blue screen. I discovered that they moved my (older) tv off it s base without first unplugging the cable connection, breaking off the connection and rendering the tv unusable. I knew they saw it, as they replugged the power cords and the broken connector was laying next to the electrical outlet. I also saw what I thought were muddy footprints after they left. I learned that these were impressions that are left merely by walking on the carpet with bare feet. The carpet looks like it s 10 years old, and it s only been 7 days. Their customer service people will not call me, despite repeated calls from Home Advisor s complaint department. So, I hit the trifecta of a horrible consumer experience. A substandard product, installed by poorly trained and/or technicians with a terrible work ethic, backed by non-existent customer service. My recommendation? Find a good local dealer/installer that is recommended by friends. I will be doing likewise to replace this train wreck of an installation, as I have zero confidence that Empire will do the right thing.

No comment.

The day before I was scheduled, the company rescheduled my original installation, which was supposed to be on 11/17/18, to 11/24/18. The promise of ‘installation before Thanksgiving or it’s free’ must have been a lie. I also requested a courtesy call two hours before the installers arrived because I was travelling from NJ to PA, but I received a call 20 minutes beforehand. The installer said that four boxes of product were damaged but installed them behind my stove to hide the damage. It took four attempts for me to finally get a hold of the sales manager who was going to give me a $50 credit for all of this stress and unprofessionalism. I finally told him someone else, whom he pretended not to know, already said I would be receiving a $200 credit. I would have much rather dealt with and paid more for a local, private installer than Empire Today. Save you sanity and choose another installer!

Material was excellent along with the quality of work. However they sent only one Landing. As a result the contractor took two pieces he had in his van and nailed both together onto the stairway. I paid too much to experience this one noticeable flaw. Sad

They took dust from the carpet,but all stain steel theer.

They were fast to get in touch with us come out and discuss what we wanted done, made recommendations for carpet choices based on where we were putting it and got it ordered and installed quickly.

floors were done very professionally and fast considering only 2 workers came to do the job. I had a carpet order as well but for some reason that installation was scheduled with the floors, so i had to follow up and finally scheduled it. Normally they contact you with the date and time but now one did. So it was good that i called because they had me scheduled on a random weekday and no one would have been home.

They did extensive damage to my home. They were not knowledgeable about log home construction and didn't use proper methods of installation. The company sent two installers who spoke NO English and could not communicate with me and didn't have a working phone in order to contact their home base. This compounded the problem. The company is not being proactive to manage the repairs. Very disappointed.

they are very professional.

The sales person Evan Roberts we dealt with was horrible. He received the sale and now we can’t get in touch with him. He quoted us with one price and it turned to out to be more. He never returns calls, He’s not a good salesperson.....The workers were fanstastic.

Saleperson messed with samples and they bring wrong carpet. I bough mine to finish project. Nobody called back with explanation

Installed laminate flooring and rugs in one day about 7 hours. Everything looks great but I think i would have chosen a different laminate.

no comment

They were awful, salesman ok, but installers need a new job, I was suppose to pay by check, but installers wanted cash, twice, I said forget it............very unprofessional

I would highly recommend them.

They did a good job, efficient, and reliable.

The contractors left a hole in my wall by the step landing....not one word. No apology

Mike, our carpet installer arrived a few minutes early. His appearance was neat and clean, and he introduced himself politely with a shake of his hand. He went to the room and started directly. His work was precise, accurate and highly professional. He was very pleasant. Before we knew it the job was completed. And when he left there was no mess left behind, a clean worker is always appreciated. Thank you Chris for sending for sending Mike. Mike is a real credit to your company. Thanks and have a very blessed week. Sincerely, Mr. And Mrs. Francis J. Ford