Empire Today - Memphis

They did not have the exact color of my carpet but it was the closest thing to it so u can?t really tell I guess.

Professional, detailed, prompt and efficient. I highly recommend them

Ok

Good

The work was started on time and was progressing at a good pace. But then the installers stated they did not have enough material and that the stairs would be done by another installer. Furniture and items were not placed back pending the completion. I called them almost twice weekly for about 3 weeks. The operator on a few occasion gave me a date that they would return but they would not show up. About 3 1/2 weeks later, the project was completed. However, there was some damage. They finally sent a technician to repair some of the damage. It was a nighttime trying to get them to complete the project. I was going to have them complete the rest of the house but this was too taxing. I will have to let another company complete the rest of the house.

Job is not yet complete but excellent work so far. Subcontractors are very good

Great salesperson.

The contractor that installed my floors was awesome (AJM Flooring contractor). The crew was professional and detailed. My Empire rep was also superb (B. Cain).

Had ceramic tile installed. Installers tracked grout into newly installed wood floors, used my personal broom and bucket, still have not completed to last bit of installation after two weeks, baseboard has several areas installed incorrectly - huge gaps. Called empire about situation. They advised a install supervisor would call. After a week, still no call. Hardwood floor installers were great...no issues.

Great company! Great job!

Very nice to deal with. Lots of options.

They are not truthful about incentives.

Excellent quick install in our new home before the movers showed up. Upgraded our stair treads in order to make it right, at their cost... love the hardwood upstairs and laminate in the downstairs bedrooms.

It was rather expensive but overall my floors look great.

profile. to the point, new products, answer to all question

On my initial call they were very friendly and professional. Can't wait for visit

They kept me informed all the way through the process. When we had a hiccup due to a back order they offered a solution that was acceptable to me. The crew even remembered to bring a piece of trim that would look better in an area of the floor after 2weeks. Bravo guys you were great to work with.

They play too dumb at times

We purchased the carpeting with the pet protection feature. It has performed admirably. We have 4 big dogs and it has handled their presence without a hitch. The installer came by himself and did the entire job in about 5 hours. He was professional and not fazed by working alone. He did our entire 2nd floor (without furniture) and did an amazing job. He even carried the huge rolls of carpet inside and upstairs without help. Great job!

Everything was on time and very professional.

Gaps in floor and door moldings. Transition treads appear scratched at every room but was told it was how the product was made.

.

I had many issues when using Empire and since I had just been through 2 home floods I needed something to be easy. I thought I would have fewer issues by using a large company but turns out I had more. I had to wait a long time for install, then they cut the carpet short so I had to wait a week longer to have the carpet finished. There were a few issues that were agreed upon with the sales person but that the installers were unable to do. I spoke to the local office (Elizabeth), she told me the installer could do it and we arranged it to be done, then she backed out of that agreement. She also was very rude and hung up on me because apparently she does not understand how to listen to an unhappy customer without becoming angry. Then I spoke to Steve, the install manager, and he agreed the sales people need to be trained better; but that they could not do what I needed done which was a simple room transition. He also was very rude. The 800 Empire people are very nice and customer friendly but the Memphis people have been nothing but a nightmare to work with, and I would tell anyone thinking of hiring them to RUN AWAY! Just go hire an installer. I mean Empire just uses those same installers anyway, you are just cutting out an extra person involved. My installer (Mitchell Installation) was great to work with for the most part. He did have a few issues But when I pointed them out to him he did make it right. Elizabeth and Steve from the Memphis Empire Today office were no help at all. The carpet is an ok product. I think the quality isn't really that good for the price I paid but it does have a warranty. After all the problems I have had to endure I should have received a discount but no one has even offered.

Good