Unique Upholstery Carpet & Rug Cleaning Inc
About us
I'm proud of the outstanding work and service we offer all of our clients. Making people feel comfortable in their own home is one of our main goals, beyond that of making your home sparkle like new. I personally guarantee that the total Unique experience will be unlike anything you have experienced in the past. Your carpet and furniture will be cleaner, brighter and fluffier than ever before, and stay cleaner longer. All I ask is that you just give us a try, and let us prove to you our commitment to excellence in your home. With over 25 years of experience and employees that have been with us since the beginning, you can rest assured that you'll be treated like a part of the Unique family! -Larry Rosenthal, owner of Unique Upholstery, Carpet & Rug Cleaning, Inc.
Business highlights
Services we offer
Carpet & rug cleaning, allergy & green cleaning., carpet repairs & restretching, deep hardwood floor cleaning and finishing, floor, natural stone & marble cleaning and restoration, oriental rugs cleaned, pet stains & urine removal experts, residential, tile & grout cleaning, upholstery & leather cleaning, water damage
Amenities
Emergency Services
Yes
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 5% | ||
| 3% | ||
| 0% | ||
| 0% |
"[Member Name Removed], Thank you so much for your continued trust. Love, Unique Larry"
"Dear [Member Name Removed], You are 100% correct for being unhappy. For some reason, your order never made it to the schedule. This rarely happens, due to our CRM system and our error. I would love the opportunity to show you how we really are by offering you a cleaning at absolutely no charge for this mistake on our part. As you can see by our reviews everywhere, that we are extremely reliable and pride ourselves on amazing service. I wish challenges like this never happens, but unfortunately it did and all I can ask for is another opportunity to win your trust. Please let us know. Sincerely, Unique Larry (owner)."
"[Member Name Removed], Thank you so much for your wonderful review. And we really appreciate your trust. Unique Larry"
"Thank you so much for your trust in cleaning your home. We will be there for you whenever you need. Unique Larry"
"[Member Name Removed], Thank you so much for the great review. We will continue to provide the most outstanding service. Unique Larry (President)"
Fabulous! They are so professional and respectful of the needs of our organization. We asked them to accommodate the cleaning in two separate days since one space is used for meetings every weekend and we just couldn't get a day when they could do it in one shot.
They arrived right on time, had me walk them through the building so they knew what I wanted done. They did not stop for a break the entire time they were here (5 hours).
They will be back tomorrow to finish the job since I requested a Saturday for the General Offices.
We used them two years ago and they are just as great as they were then.
Larry even came by to check to be sure we were happy. Great Customer service!
"[Member Name Removed], thank you so much for your continued trust. You are a delight to work with and we are looking for a long and continued relationship. Next time I will bring Willy. Love, UNIQUE LARRY"
"[member name remove], thank you so much for your wonderful review. We are continually striving to give every client a truly Unique experience. Please let us know when we can be of service again. Unique Larry (President)"
"(Member name removed), thank you so much for your trust and this wonderful review. If there is anything we can do for you in the future, please let us know."
"(removed member name), thank you so much again for the great review. We always strive to perform your unique experience each and every time. We appreciate your continued trust and confidence. Unique Larry"
UPDATE: Larry Rosenthal called me to inquire about the rating that I gave the company. I was very nice and concerned that one of his long time customers would be this upset with the service. We had a nice conversation and I told him that I would consider using them again sometime in the future. He gained a great deal of credence by calling me and giving me his personal cell phone. I was told that he would be reviewing his answering service protocol and also some internal procedures. I was impressed that he asked me for some suggestions about how things could be changed for the better. I gave him those recommendations and he was very grateful. I have since change my rating from a "D" to a "C" based on his outreach to me.
"Fred, thanks for alerting me to my answering services impersonal issues. Our telephone conversation was not only eye opening, but it was really great getting to know you. This is why Angie's list is so crucial. Without your comments, how would I have known about this? I have already alerted my service on this matter and changes have been implemented to fix this. My reputation is everything to me and when anyone has less than an outstanding experience with Unique, changes for the better, must be made immediately. Due to the amount of daily inquiries we get, I need a message service to gather the customer's basic information and get right back to them in order. As you know, we will spent enough time to properly educate customer's on our Unique differences and never put anyone on hold to take other calls. You have always given us great reviews in the past and I really appreciate your honesty and suggestions in this situation. You now have my personal cell phone number and hope I get the opportunity to earn your business back."
"[member name removed], thank you so much for your continued trust and support. Unique Larry"
"[removed members name], thank you so much for the raving review. We love showing our clients the true meaning of quality and service. Unique Larry ( President )"
"Thank you so much for the wonderful review and trusting us in your home. If there is anything we can do in the future to make your experience even more enjoyable, please let us know. Unique Larry, President"
"(Member name removed), thank you so much for trusting us in your home. We hope to see you in the future. Unique Larry"
"[removed members name], thank you so much for your continued trust and support."
Licensing
State Contractor License Requirements
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