Reliance Plumbing Sewer & Drainage Inc

Patient explanation of the potential issues and the solution.

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Excellent. The two plumbers came right on time, were prepared with spare parts if needed, did the job very carefully and professionally, did one extra task at no  charge, gave contact information in case anything happened (which it didn't). Very friendly and professional.

Excellent quality work; very tidy. I highly recommend Reliance

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They were on time, professional and helpful.

great job

Martin arrived within the stated window, introduced himself and began the work immediately. He assessed the problem, determined that there were no breaks in the sewer line only a sand clog. Before recommending jetting the line to clear it he tried 2 procedures with the tools he had at hand. The second one worked. This saved me a substantial amount of money. I am very appreciative of his efforts and success. I found Martin to be friendly, professional and have a genuine concern for treating the customer honestly and respectfully. On a 4 star scale I give Reliance 5 stars.

The were really good. Very responsive. Was a pleasure work with.

Our kitchen/laundry line clogged and we called Reliance at 7am.  At 8:30am, Cesar was here and at 9:45am we were cleared.  Could not ask for quicker service.  Very professional and friendly.  Thanks!

I had a busted pipe in my wall due to a frozen spigot from over the winter. They gave me a written quote, stating "Customer does not want to cut sub floor to replace spigot. Estimate to install new frost proof spigot 335.00. Will need to go through wall." When they came out to perform work, they increased the price from $335 to $525 and said it was due to a misunderstanding. Be cautious- they are nor trustworthy.

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Perfect. I'd previously used Reliance for a major  job, so when I needed this smaller toilet fix (it stopped flushing properly) I immediately called them.  They are more responsive than any company I've ever seen.  Keith came out the same day to inspect and determine what needed to be done.  That was Friday.  On Monday, despite the massive snowstorm in the Chicago area this weekend, Cesar showed up as promised to repair the toilet.  They are professional and honest. They take the time to discuss the issue and explain the options. It is important to me to be treated with respect as a homeowner and a woman and they are exceptional.  I also found it impressive that despite the fact that a large number of workers were involved in my last project they totally knew me - one on one.  Working with Reliance gives me the perfect blend of a large enough staff so that they can be incredibly responsive, with an extremely personalized approach. After two very different projects with Reliance, I wouldn't call anyone else. 

When one is looking for a plumber, if you?re like me, it is possibly an urgent situation (as in in my case a sewer that was backing up.) So, to save you time, I?ll start with my bottomline opinion.  Reliance was excellent!  Alex, the owner, John, Cesar, Keith, and all the guys who worked on my home were honest, hardworking, and kind human beings.  They were also really good plumbers?. but, in my estimation the humanity that the company is seriously priceless.  It was the first time I worked with them, and I know that it won?t be the last.  They will be my first ?plumber? call.  I have them in my cell phone.
Now, to return to the beginning of my tale. I noticed an increasing amount of dirt around the sewer by my washing machine. (My laundry room is on a slab on the main floor.)  I called a different company that came out to rod the line from an interior clean out in my family room.They worked tirelessly for a day, but couldn?t get through, ended up getting their rod stuck in the line, actually had to return the next day to retrieve their equipment.  Based on their camera and detector inspection, they advised that I needed to dig down to the sewer.  Based on their staffing and scheduling, they simply didn?t have the manpower to handle it at that time, and recommended I call another company.
And that brings me to Reliance.  I called them first time in the morning.  John showed up that same day to estimate the job.  On Saturday...yes, on a weekend,  they began breaking through to the sewer. (They knew I only had a very minimal water flow and responded immediately to the urgency of the matter.  Over the next week they put in an exterior cleanout (much better for the future than my inside one) repaired the sewer that had corroded, replaced backfill and concrete, rodded to the street and then discovered that due to the roots by large evergreens they needed to power wash it, which they did the next day.  They were at my house a full week. They worked hard.  They were respectful and not only worked to fix the problem, but to make sure that I was informed and pleased with their work. I was rather distraught about the situation, and those guys made it as calming as it could be - considering I had to go elsewhere to shower, etc.  I want to add that Alex, the owner, actually came to my house several times to check on the progress and even after it was done to review the entire job.  He was a total stranger, but I would have been proud if he were my son! He was exceptionally considerate. What a nice young man.
I would be remiss if I didn?t mention that there were issues? life?s rarely perfect.  In part some things went wrong because they were starting where another company left off. In hindsight, I think they should have repeated some diagnostics to pinpoint the location of the problem. I?d suggested it, but they didn?t.  I wish I would have insisted. The result was that there was additional  jackhammering/digging in the driveway before they discovered that the break was just two feet  inside the house, instead of a few feet outside that same wall. They had to move indoors on the following days to open the floor in the slab.  But, they made good on their error, and didn?t charge for the additional work.  It was longer project, slower, but they kept going till it was done RIGHT. It was more money than initially estimated because they couldn?t have known that the roots would require the power wash.  And digging indoors is more time consuming.   
I should add that on the days they were working outdoors it was brutally cold...remember that week?  Not one man ever complained.  And on the last day when they were power washing the sewer (temp had gone up), I asked if they could wash the driveway to get rid of the dirt residue from all the digging so that I wouldn?t continue tracking it into the house.  They did and were proud of the results.
People taking pride in their work and caring about customer statisfaction is all too rare in our world today.  Want to see it?  Call these guys.  As horrible as my situation was, at the coldest point in the year, Reliance made it as positive as possible. Thanks.

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They showed up on time, they were neat about their work, they were able to answer all the questions that I had. I did have some issues with the sump pump, but it was at no fault of Reliance. The manufacturer was able to come out and replace the equipment. There was no problem with them

The good thing about this company was the speed in which they responded.  They have a chat feature on their website and through chatting I was able to convey our problem and get a call from an estimator very quickly. I had left messages for other Angie's list highly rated companies, and my calls were never returned.  I also tried Angie's service which finds contractors on the member's behalf, but the recommended company provided a ridiculously high estimate.  
The Reliance estimator came out and told us that they would excavate in the area on the house side of the front walk. He said that if the leak was accessible without having to break up the sidewalk, it would cost $2200.00 but if the sidewalk needed to be replaced, it would be considerably more (I believe it would be an additional $1800, but I am not certain). We paid an initial deposit of $1050.00 prior to the beginning of the work.  
The workers came out when scheduled and excavated on both the house side of the sidewalk and the parkway side of the sidewalk, but were able to repair the leak without breaking up the sidewalk.  They then filled in the excavated sites and resodded. 
When the work was completed someone from the business office called to get permission to charge our credit card for the balance of the payment.  I was told that since they had to excavate on both the house side of the walk and the parkway side of the walk, it would cost almost double the original $2200 estimate. I protested and indicated that I was told that the price would increase if the sidewalk had to be broken up and replaced in order to fix the leak and that it had not been necessary to do that.  I was never told that if they had to excavate on both sides of the walk it would trigger the increased cost.  I then called the estimator and told him that the billing office wanted to charge us the fee he had said would be necessary only if they had to break up the sidewalk in order to fix the leak. He said he would call the billing office and straighten it out and that the billing office was incorrect. We then got a call from the billing office indicating that we would only be charged for the original estimated $2200.00. Had we gotten a written estimate, there would probably not have been this misunderstanding.  
I have some concern that the sod that was laid may not survive the winter because it was laid directly over the filled in clay-like dirt and no topsoil was put down before sodding.  As a result when I water the sod, it only soaks in the depth of the sod and does not penetrate the clay.  So far the sod is growing so my concern may be unfounded. 
I would probably use Reliance again because of the quick response and because they honored their estimate, but I would insist on a written estimate for any work that they intend to do.

Reliance was excellent - they responded the same day and got my house back-up and running after two days. They secured the permits, did the installation and routing of the sewer line, and made sure i was satisfied. I had used Reliance for a similar issue with my storm drain and they did a great job. It was not cheap, but with something this serious, they handled it professionally and on a timely basis.

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When we realized the sump pump needed to be replaced during the rainy season, they were able to come to replace it within an hour and a half. The repairman was polite, clean and quick. We couldn't believe that we had this major issue in the morning and had it fixed by early afternoon, especially on Saturday.

Replaced the cartridge inside shower handle.
We had called another plumber first, who gave us an estimate for $1850. We were in shock, so found a coupon for Reliance. They had no cost estimates, so I had nothing to lose (the other one charged $59 to just look)'
He found the problem in 2 minutes, said he would come back with the pat, and charged $255. Plus I had a $25 coupon.
The plumber was honest, professional, did his job well, and obviously knew it was a simple job and did not want to break down my wall to do it!!!

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