DEHNE LAWN & LEISURE INC

unknown

I was expecting to see it in a few weeks but it came in a few days later.  They are professional, you always get a straight honest answer.  They are great to do business with.  We have used them several times and will continue to do so.

Came in to purchase new snow blower blades to replace ones that were
worn out (from a machine I purchased from them 2 years prior).  They
proceeded to tell me that they have them in stock, but would not sell
them to me and that they were only for snow blowers THEY repair.  Not
sure how these people stay in business with the attitudes they have
anytime you visit their store.  I have always tried to keep my business
local and with the little guys, but I will no longer have any business
with these people as they treat their customers like dirt.

They were fine. They had excellent customer service. They did not try to oversell me on basketball system that I didn't need. They were very knowledgeable.

They carry high quality products and can explain in detail why their basketball hoops hold up over time. They worked hard to install our basketball system ahead of schedule. Very polite and profressional. The system we have is far better than the Lifetime Elite system we wasted our $$ on 6 months prior.

I heard of them by word of mouth.  They gave me good service.

Not good.  See above

In addition, one of the guys, who wears the blue overalls is really condescending and abrupt. Abunch of them look like brothers. All but one seem very nice.

I ended up taking my snow thrower somewhere else.

We purchased a snowblower from Dehne about 5 years ago. After 2 years, the manual start didn't work, so we had them take it in for repair. They said they fixed it and it seemed to work, but next Winter the manual pull didn't work again. After the Winter was over, we sent it back again and asked them to fix it. They didn't put that on their work request, so nothing was done. Again, the manual start would not work during actual snowblowing. This year we sent it back one more time. I called and specifically explained the situation. When, after several months they finally looked at it, they said it was fine. I called and explained the problem again. Their only response was that because they couldn't duplicate the problem there was nothing to fix. Never mine that I'd had the problem now for 3 years. They weren't going to replace the manual start (I never asked them to, just to fix the problem) without authorizaion from the manufacturer. They complained that the manufacturer did not care about small dealers, only about big stores. They said that if I called the manufacturer and got them to agree to cover it, they would replace the starter, but they were not willing to call them or take any action to get it done. Subsequently, I did call the manufacturer's customer service and was told "we won't do anything". On top of this, one of Dehne's supposed services is to pick up and drop off equipment that is serviced, but since they aren't going to service my snowblower, I'll have to pay to have them deliver it. It won't fit in my car. Needless to say, I'll never purchase anything from Dehne again. Same goes for the manufacturer. Note-I am the director of Quality for a manufacturing company and deal with customer complaints and issues all the time. I'd be fired if I treated a customer this way, and although some problems are intermittent like this one, they're still real.

They always get the job done, and do it well. My only complaint is that their service is so good that many of the local lawn service companies use them and it can take several weeks to get the annual tune-up done, especially if we bring the mower in to them in the spring. This year, my husband remembered to take the mower in in February, which was much better as we had it back by the time the grass needed to be mowed.

Dehne was very honest and professional. They gave me an accurate idea of how long the job would take and they were up front that my snowblower was not one of their authorized brands. They did the job and did not try to sell me a bunch of un-needed parts or labor. When I got the machine back it was cleaned up and running better than before, (I think they tweaked the carburetor for free).

Fine.

ITS A GREAT COMPANY! MEMBER WAS VERY PLEASED.

unknown

THEY WERE VERY HELPFUL. THEY HAVE TOP OF THE LINE EQUIPMENT, BUT THEY OFFERED TO SERVICE OUR EXISTING LAWN MOWER.