APPLE STORE, NORTHBROOK

They price was good. The product is of good quality. The staff didn't seem to care much whether you were there or not. It was hard to get the staff to help me with my purchase.

The staff at the Northbrook Apple store are low key, and friendly, made me feel welcome and are readily available and competent to demonstrate anything without sales pressure. They are knowledgeable about their product line, yet ready to tell you what the product CAN'T do, as well as what it can, and happy to leave you completely alone to browse and meander around if you only ask. I have very limited personal exposure and experience with computers and the challenge of expanding my usage just about scares me into immobility, yet by the time I made my purchase decision I was sure that I could use the gadget I bought and knew how to plug it into my computer and where to call for answers to questions. I got the 80 gig I-Pod, a case to cushion & protect it when it drops to the floor; a tiny FM radio receiver; and a beautiful Belkin stereo microphone, plus a tech support program and the usual great guarantees. They even have one-on-one training sessions right in the store!