1st Choice Appliance Repair

Contrary to my earlier recommendation of this outfit for some great work done by one repairman on our Sub-Zero freezer, which is why I chose it to work on our GE oven broiler, the service here was terrible. A different repairman, described by the service as having 25 years of experience with GE ovens, fiddled around with some wires for up to an hour (including about 1/2 hour in his truck) and did get the broiler working. He charged me $168.50 (and insisted a check rather than the credit card which his company had accepted previously and which it advertises as acceptable on its website). On the invoice, he wrote "1 year warranty on work done". When we turned on the first time after he left (3 days later), it worked for about five minutes and then failed again. The same repairperson returned, fiddled with wires for about five minutes, and then claimed he had to call a wiring "expert" and it would cost much more to repair. He wouldn't commit to when the "expert" would come, or what he was likely to charge. I asked for the return of my $168.50, and he laughed and said "it was working when I left." In subsequent discussions the repairman became profane and abusive. I have complained to the company, asking for my money back, but so far to no avail. I now see why he insisted on a check - I could have had my credit card company challenge the payment, but the check was cashed quickly, before I could stop payment. I do intend to pursue other remedies, but did not want my earlier recommendation to cause others to be exposed to the same terrible service.

It did not go, after the rude woman I would not give them $59.00 for a "service call" ever. They lost me before they had a chance.

They were able to get me an appointment within 24 hours and when the problem was not something obvious, the repairman kept digging until he found the problem. He had the necessary parts in his truck and the problem was fixed within 40 minutes. Serviceman was professional, respectful, knowledgable and kind.

Got tied up in another job so arrived late but worked late into the evening which fit our schedule. Prompt and professional.

I have been using Highland Park Appliances for around 20 years. I can count on dependable affordable service. The repairmen seem to love what they do. They also seem extremely knowledgable. I particularly appreciate the Saturday hours. This is the one service provider that I consistently rely upon.

We had ordered a drain hose from Maytag but then realized that the washing machine cabinet needed to be removed to replace the hose so we called in the repair man. He arrived at the specified time and was very friendly and personable. We were a little concerned with how rough he was (banged the machine against the cabinetry pulling it out, springing the storm door going in and out) but the only real damage was to himself (he ended up cutting a finger and bleeding profusely). The actual repair was quite satisfactory if not exactly elegant (the hose is quite visible over the top of the washer and shows through the front window -- which the original hose didn't -- but that is a function of the existing plumbing and the changes in requirements (anti-siphoning) since the plumbing was installed.

We had had HP Appliance Repair in to work on our dishwasher several years ago, long before we ever joined Angie's List. They did a good job then (the dishwasher is still humming along and its pretty old..), so they were the first folks we thought of when the oven went on the fritz. They sent a courtly, polite gentleman to look at our oven on 11/22. He was on time and very professional. He rattled around in there for about 45 minutes and then called me out to explain that the motor that controls the self clean oven safety locking mechanism was kaput and that a new one would probably run in excess of $250, if a replacement motor could even be found. So, he advised against doing all that. In the meantime, he had unlocked the oven so we could use it, of course. Then he told me that with the exception of this motor issue, the oven was in fine shape and that he could fix the fan and display issues with about another hour's labor and once fixed, the thing should give us many more years of good service. We just had to remember to never push the self-cleaning button...:) Because that would lock it again... So, I told him to go ahead and he fixed everything exactly as he said he would. Very courteous and genuinely interested in satisfying our needs for the least amount of labor. About 3 days after he was done, the display started coming and going again, but I don't hold that against him. The oven is old and the display works 95% of the time now, up from about 30% before he worked on it. And the cooling fan barely whispers now, where before he worked on it, it squealed like a banshee much of the time. I'd call this a very satisfactory repair experience. They are nice folks, were punctual, professional and obviously eager to do a good job and did not try and sell us parts or services we did not clearly need. We'd have them back to work on another appliance without hesitation. The only even remotely negative thing I'd say is that I thought the overall bill of $254 was just a hair steep. But then again, what do I know about pricing in this field and what is usual, reasonable and customary? It's not like we have an oven fixed every week... Maybe he was actually low, who knows? The bottom line is that I didn't mind the bill when balanced against not having to replace a $1000-1400 wall oven. I'd recommend Highland Park Appliance Repair to anyone who asked my opinion.