Redbird Plumbing

Redbird Plumbing installed the wrong type of battery on my sump pump back-up system. The alarm continued to sound every 24 hours. After multiple visits, Chris could not diagnose the problem. I had to call another plumbing company who diagnosed the problem and installed the correct battery for my system, hence silencing the alarm. Chris refuses to provide a refund and has refused multiple requests for a refund, including one sent by certified mail. I reported him to the Town of Normal, and when they investigated, he told them he had tried to "settle up" with me which is a lie (see above). I filed a complaint with both the Better Business Bureau and the Illinois Attorney General, and he refuses to admit responsibility for his error.

I was not impressed with this company. The faucet that was leaking simply needed fixed, (it was a fairly new, expensive type of faucet) but conveniently ended up broken while the plumbers were here. Subsequently, I was forced to have to replace the faucet and now have a cheap brand that I am not satisfied with. Additionally throughout the process and while they were in my home, there was a lot of whispering. This little job took over 2.5 hours--much more time than it should have taken from my previous experiences. The demeanor they put off was uncomfortable and definitely not reassuring. I don't feel that this company is trustworthy. I feel that I was overcharged and taken advantage of. When I called to talk to the owner about these issues, I was told that I was wrong and that I didn't know what I was talking about. I would advise staying away.

Great job.

I was very pleased with the service. They did everything I asked and answered my questions.

Terrible experience. One of the worst that I have probably ever had with any company. Very unprofessional, did not stand up for their word, nor even treated me with respect.

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Great. They were in and out, very thorough and professional. Did what I asked them to do to repair the problem that someone else left.

Called and left message Monday morning explaining the toilet tank had a slight leak and that it was NOT an emergency. Chris called me back the next morning and a repairman was there by 10am. He'd called as he was fininshing his current job to let me know he would soon be on his way to my home. The repair went smoothly (needed new fill valve and supply line) -- was done quickly and professionally!

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EXCELLENT, REPLACED OLD SHUT OFF VALVE. .INSTALLED A FLEXIBLE BRAIDED HOSE AND THE LINE NOW MEETS LOCAL BUILDING CODE.

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I want to start by saying that I joined Angie's List because of a past experience with a plumbing company in Bloomington and it was not with Redbird Plumbing.  The past experience was a Disastrous & Ridiculous Plumbing experience.  I did not provide a review of that Disastrous & Ridiculous Plumbing company but they have several very poor reviews and my experience was similar.  If a plumber shows up at your house driving a Mercedes work van, you might have hired the wrong company.

Redbird Plumbing was very quick to return my call and scheduled service the same day.  He answered all my questions and explained everything he was doing.  He was professional and I had a good experience.  He also stated why he used the brand he did and I think he will stand by his word.  He probably could have talked me into an expensive backup system but he was very honest about my situation and felt it was not needed. 

Redbird Plumbing was a refreshing experience.  He talks to you and not down to you.  He will be the first person I call for plumbing issues in the future.   

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See above.  Everything was outstanding!

Found that toilet paper was clogging the jets, probably due to child stuffing toilet paper through the tank.  Cleared the jets, and went ahead and replaced some of the tank hardware that was beginning to show its age.

Great experience.  Called in the morning, discussed the problem, Chris listened and gave feedback, made suggestions.  Scheduled an afternoon (same day) appt, and the guys called to arrange to come by even earlier.  Prompt, professional, listened, did a good job repairing, and very reasonably priced.  I was especially impressed by the turn-around time.  Thanks.  Will definitely use again, and recommend.

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I am so happy with Redbird Plumbing!  It took two visits to take care of my problem, but when I called back and said that one of my problems wasn't 100% taken care of on the first visit (it reappeared after a few hours), they scheduled a new visit very quickly and resolved the issue with no new service charge, and took care of a couple of minor problems for me for free.  They stand by their work! 
Both times it was a pair of very nice and very professional guys, and I would absolutely use them again.  The prices seem very reasonable, and they were able to give me some good advice on some other things I'd like to change in the future.