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Business highlights
51 years of experience
Services we offer
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Reviews
2.52 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
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| 50% | ||
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Showing 1-2 of 2 reviews
Larry S.
Mar 2014
Furniture Refinishing
He had some problems with glue and had to redo the work.
Lisa K.
May 2013
Furniture Refinishing
This man is a crook. He told me he had been refinishing furniture for 29 years. I trusted he could do the job of refinishing the tops of two end tables, a coffee table and the top of a game table, all of which were cherry stain. When I went to pick them up, all he had done was sand the top and put a WALNUT stain on them, which did not even match the rest of the tables. I was about in tears and my husband told him he needed to fix them back to the same color. We unwilling took the other table top becasue we needed it but it's 3 different colors now. He demanded the remaining 50% owed before he would fix the other three and we regretfully paid him. Which he demanded CASH. Over the next 3 weeks I phoned him 7 times, all without a response. On the 4th week he left me a message that he left the tables on my porch (Very unprofessional) and that in his opinion, they were perfect. When I got home not only had he not changed the color, but put the tops back on crooked. I called him and of course he didn't answer and told him he ruined the tables and I couldn't even sell them like this. I told him he had no idean what he was doing and he should be ashamed for taking peoples hard earned money when he has no clue what he's doing. BEWARE...HE IS HORRIBLE!!! He also claims to have a business at 503 Pine Street in Normal, IL...it's his house and he does the work in garage that does not even have a door!!!!
Response from Quality Antique Restorations
"The day of pickup I agreed with her that I did not like the appearance of table tops. And I could refinish them using a three step method striping, sanding, staining and finishing (unlike that a four step process). This would bring out the beauty of the wood. And grain. When they came to pickup her husband liked everything and wanted me to veneer the edges they took the large table and paid me in full. As agreed upon w the contract. On the receipt I always write balance due upon completion so there is no question of when the job is finalized. When they left her husband said just let us know when you’re finished veneering the table edges. The tables were purchased in 2009 so no matter what stain I use it won’t look the quite the same. When I was hired I was told she didn’t like the way the tables looked and it was left to my discretion upon a solution. I take great pride in everything I do and I told her I want you to be happy and I meant it. I refinished the apron of the large table for free and her husband said like it. I also veneered the edges of the other tables for free. I feel I’ve done everything possible. I am sincerely saddened by this incident but there are no flaws in my work on these tables. The finish was perfect and completed the job in a timely manner."
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FAQ
Quality Antique Restorations is currently rated 2.5 overall out of 5.
Quality Antique Restorations accepts the following forms of payment: Check
No, Quality Antique Restorations does not offer free project estimates.
No, Quality Antique Restorations does not offer eco-friendly accreditations.
No, Quality Antique Restorations does not offer a senior discount.
No, Quality Antique Restorations does not offer emergency services.
No, Quality Antique Restorations does not offer warranties.
Quality Antique Restorations offers the following services: Ask for Details