BPCI, Inc.

Excellent work and time efficient

Brian arrived on time.  He assessed the situation.  He determined that the work that we wanted done would be difficult to do as a standard repair job and offered alternatives.  He creatively suggested that we might take carpet that had similar wear characteristics from another room that also had a problem and use that carpet to repair a major section of another room.  Under Creative Carpet's contract, he completed this repair.  He also suggested where we might be able to get a carpet remnant for a smaller bedroom that we took the carpet from and minimize our cost.  We are selling the house and did not want to re-carpet our whole upper floor which we would have done without the repair.
The repair looked very good.  We saved about $4000 from having to purchase new carpeting.  It is not perfect, but our expectations of doing the repair were not high to begin with.  I think Brian did everything that he could do and more.  He hauled away the old carpet remnants.  He was very professional throughout the experience.