
About us
Four Offices serving the Greater Chicagoland Area
Business highlights
Services we offer
COMMERCIAL & RESIDENTIAL PEST CONTROL SERVICES, BIRDS, WILDLIFE, INSECTS, TERMITES & RODENTS, HUMANE CUSTOM NETTING & BARRIER INSTALLATION FOR BIRDS, DO-IT-YOURSELF SUPPLIES AVAILABLE, BEDBUGS (USING EITHER HEAT,CRYONITEOR CONVENTIONAL METHODS), GREEN PEST CONTROL & IPM.
Services we don't offer
Fumigation
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Senior Discount
$10
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
- 3
Assorted photos uploaded by SMITHEREEN PEST MANAGEMENT SERVICES
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 11% | ||
| 3% | ||
| 2% | ||
| 1% |
Filter reviews by service
"Good Morning, Thank you for taking the time to review Smithereen Pest Management. We take pride in ensuring that our customers leave satisfied. Thank you for being a part of our family. Smithereen strives to be a leader in the pest control industry while ensuring that all of our customers are taken care of. We look forward to continuing working with you if a problem should ever arise. Sincerely, Smithereen Pest Management"
"Good Morning Ms [Member Name Removed], Thank you for taking the time to write a positive review. Smithereen wants to continue to strive to be a leader in the pest control industry while ensuring that all of our customers are taken care of. We look forward to continuing working with you. Sincerely, Smithereen Pest Management"
"Good Morning Ms [Member Name Removed], First and foremost Smithereen will like to say thank you for using our services and then providing us with a constructive review. Smithereen takes pride in what they do and we aim to always concentrate on the client. Reviews like these help Smithereen to continue to be leaders in the industry and in the community. If any other issues may arise, please do not hesitate to call us, we would love the opportunity to be of service to you again. Sincerely, Smithereen"
"[Member name removed] I am sorry to hear that you had a bad experience with Smithereen and if there is anything we can do to mend this relationship please let us know. Thank you for taking the time to review our company, Smithereen values all opinions. It was notated in our system that we tried to contact you in October and offered to retreat your home with termiticides at no additional charge to enhance current monitoring system. Nothing was decided at that point but the offer still stands. The current agreement in place did not cover any repairs and at the time that should have been explained if you feel it was not I apologize on that behalf as well. Please understand Smithereen values how our customers feel about us, please contact us at our Kansas City office so we can take care of this issue."
"I want to first thank you for taking the time to rate our company, I am sorry that your billing experience was not satisfying. Smithereen takes pride in ensuring that our customers are happy from beginning to end. I hope that this does not deter you from using us in the future. Last but not least Happy Holidays."
"I would like to take this time to thank you for writing a review about the services that we provided for you. I am happy that we were able to ease any concerns that you had about wildlife and bird issues. We look forward to working with you if our services are needed at a future date!"
"Hello, we are deeply sorry to hear that you had a negative experience with us, that truly was not our intention. This is highly uncharacteristic of our staff, as we pride ourselves on ensuring that our customers are satisfied. We really appreciate that you took the time to give us feedback and hope you do give us a chance to make it right. As mentioned earlier Smithereen strives on building strong relationships on trust and communication in order to become and invaluable partner in the pest control industry. We hope that you do not judge the entire company on this one experience. Please consider us again in the future to take care of any of your future pest control needs."
Finally I called an expert (affiliated with a different firm) who has written extensively about a variety of unwanted animal pests. This expert took the time to ask many questions, and advised me that I probably had at least two squirrel families with newborns. He suggested that I make sure that the contractor refrain from closing any access points for several weeks, until the babies were large enough to leave the house. He warned me that if this was done, we'd have dead squirrels in our house. I was so impressed with this expert's knowledge that I called Smithereen and terminated our business relationship. I decided to hire the expert who had been so generous with his time and advice. I did not ask for any of my money back from Smithereen. Instead of terminating the relationship, I received a message on my phone from the Smithereen guy that said, essentially, he'd checked the cage frequently, looked around, and he didn't think we had squirrels at all. He further said that we probably just heard birds, and that he had closed up all access points so that the "birds" couldn't get in the house.
A few weeks later, it became clear that the mess about which we'd been warned had come about. It became obvious that we had dead squirrels in our walls. We were able to find a couple of the corpses. In addition to being very sad, it was disgusting. We didn't find all of the corpses, obviously, because we had a terrible problem with giant black flies all summer long last year. They were doing what they always do in nature, recycling organic material, and turning death into life. But it was very difficult, to say the least, to have this in our house.
I was overextended last summer and didn't take the time to write this review until now. I was reminded to do so because I just warned an acquaintance about them who has discovered that she has a squirrel problem. Although my experience with Smithereen left me with much more of a problem than I started with, I want to make it clear that they were not malicious in any way. The fellow assigned to my 'case' seemed like a very nice guy. I believed him when he said that he had not been told that I had dismissed their company; he seemed to feel genuinely sorry about the miscommunication that resulted in his closing egress points when I had told them to stop working. But I truly believe that he knew very little about squirrels, and further that he didn't take my description of what we were experiencing seriously. This was a terrible experience for us.
Licensing
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