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About us
Four Offices serving the Greater Chicagoland Area
Business highlights
Emergency services offered
137 years of experience
Services we offer
COMMERCIAL & RESIDENTIAL PEST CONTROL SERVICES, BIRDS, WILDLIFE, INSECTS, TERMITES & RODENTS, HUMANE CUSTOM NETTING & BARRIER INSTALLATION FOR BIRDS, DO-IT-YOURSELF SUPPLIES AVAILABLE, BEDBUGS (USING EITHER HEAT,CRYONITEOR CONVENTIONAL METHODS), GREEN PEST CONTROL & IPM.
Services we don't offer
Fumigation
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Senior Discount
$10
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 3
Assorted photos uploaded by SMITHEREEN PEST MANAGEMENT SERVICES
Reviews
4.792 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 11% | ||
| 3% | ||
| 2% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 92 reviews
A A.
May 2024
Dave Benson is an absolute lifesaver! I was dealing with a wildlife invasion in my attic, and Dave swooped in like a guardian angel. Not only did he efficiently and effectively remove the unwanted critters, but he did so with the utmost professionalism and a friendly demeanor that instantly put me at ease. What truly sets Dave apart is his attention to detail and care for your property. He treated my home as if it were his own, ensuring that the removal process was thorough while minimizing any potential damage or disruption. It's rare to find someone who not only gets the job done right but also goes above and beyond to ensure your peace of mind. Dave, if you're reading this, know that your dedication and expertise have not gone unnoticed. And here's a little nod to 'deal or no deal' :)
Troy F.
Jul 2018
Great, they are gone despite multiple efforts by myself and another company. Charzjon was a great technician and worked hard to get them out and went out of his way to make time for our issue. He was here several times after 6pm. He's fearless! We installed a fence after the skunks were removed and so far so good. The skunks are attracted to the prior dens already dug under our porch and so it has been difficult to keep them away
Response from SMITHEREEN PEST MANAGEMENT SERVICES
"Good Morning, Thank you for taking the time to review Smithereen Pest Management. We take pride in ensuring that our customers leave satisfied. Thank you for being a part of our family. Smithereen strives to be a leader in the pest control industry while ensuring that all of our customers are taken care of. We look forward to continuing working with you if a problem should ever arise. Sincerely, Smithereen Pest Management"
JANICE W.
Oct 2017
..................................................................
Response from SMITHEREEN PEST MANAGEMENT SERVICES
"Good Morning Ms [Member Name Removed], Thank you for taking the time to write a positive review. Smithereen wants to continue to strive to be a leader in the pest control industry while ensuring that all of our customers are taken care of. We look forward to continuing working with you. Sincerely, Smithereen Pest Management"
Marilyn A.
Aug 2017
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Marilyn A.
Jul 2017
ok, came put up cages, removed and secured premises for up to ten years.
Response from SMITHEREEN PEST MANAGEMENT SERVICES
"Good Morning Ms [Member Name Removed], First and foremost Smithereen will like to say thank you for using our services and then providing us with a constructive review. Smithereen takes pride in what they do and we aim to always concentrate on the client. Reviews like these help Smithereen to continue to be leaders in the industry and in the community. If any other issues may arise, please do not hesitate to call us, we would love the opportunity to be of service to you again. Sincerely, Smithereen"
Nichayette V.
Jun 2016
unknown
Countryside C.
May 2016
the technician (Chris M.) is always professional, informative, and friendly. they use environmentally-friendly practices when possible.
Steve F.
Nov 2015
unknown
Therese C.
Aug 2015
Bobby A was an awesome guy! Professional, courteous, punctual. Knew a lot about the wasp in question, and clearly loves his job. Very happy with the service.
Roy L.
Jan 2015
unknown
Response from SMITHEREEN PEST MANAGEMENT SERVICES
"[Member name removed] I am sorry to hear that you had a bad experience with Smithereen and if there is anything we can do to mend this relationship please let us know. Thank you for taking the time to review our company, Smithereen values all opinions. It was notated in our system that we tried to contact you in October and offered to retreat your home with termiticides at no additional charge to enhance current monitoring system. Nothing was decided at that point but the offer still stands. The current agreement in place did not cover any repairs and at the time that should have been explained if you feel it was not I apologize on that behalf as well. Please understand Smithereen values how our customers feel about us, please contact us at our Kansas City office so we can take care of this issue."
LUDWIG E.
Jan 2015
unknown
Stuart R.
Nov 2014
The billing was not a pleasant experience. They said that they would send me a bill rather than pay on spot. After three months I called them twice for the bill and they said I will get it. After that I got the bill and it said I was past due. I had a cheque written because now you can debit it on an IPhone and the cheque was not mailed because the price was not confirmed. I called and they told me I must not worry because I am in the pile.
Response from SMITHEREEN PEST MANAGEMENT SERVICES
"I want to first thank you for taking the time to rate our company, I am sorry that your billing experience was not satisfying. Smithereen takes pride in ensuring that our customers are happy from beginning to end. I hope that this does not deter you from using us in the future. Last but not least Happy Holidays."
David C.
Oct 2014
Bob was the guy who did the work. Very professional and on time and kept me in contact by phone when he would make it to job site. I thought the price was a little high but they will be doing a follow up.
DAVID E.
Sep 2014
We used Smithereen to perform two separate services and we were very satisfied with the results. Both technicians (Dave & Jeff) were punctual and explained the process thoroughly. Jeff who handled the bird situation provided a detailed emailed estimate and explained the numbers and what we'd be getting. He also called to follow up after service was complete to ensure we were satisfied and also provide some pointers on how to avoid running into the same situation again with birds nesting in the interior roof area of our rental apartment. I would recommend then to the condo association board for any pest/wildlife work done. Thank you.
Response from SMITHEREEN PEST MANAGEMENT SERVICES
"I would like to take this time to thank you for writing a review about the services that we provided for you. I am happy that we were able to ease any concerns that you had about wildlife and bird issues. We look forward to working with you if our services are needed at a future date!"
TOI-KESIA T.
Jun 2014
unknown
DAN T.
May 2014
Unfortunately unable to provide any details given that the tech never showed up.
Pat G.
Mar 2014
The ant problem was fixed. J'mero came out twice (to follow up) and I didn't have to call back a bunch of times. We had a small ant problem, so he even tried to lower the cost for me since it wasn't that large of an area. Great experience!
Matt V.
Nov 2013
Tech never showed up b/w 1-3. Called customer service, they said they would call him to get a time, but he was not answering his phone. She will keep trying. Called back at 4:30. They still had not heard from him and put me on hold to talk to Service Manager. While on hold for over 10 minutes I made an appointment with another company. No attempt to rectify the situation or call me back was ever made.
Response from SMITHEREEN PEST MANAGEMENT SERVICES
"Hello, we are deeply sorry to hear that you had a negative experience with us, that truly was not our intention. This is highly uncharacteristic of our staff, as we pride ourselves on ensuring that our customers are satisfied. We really appreciate that you took the time to give us feedback and hope you do give us a chance to make it right. As mentioned earlier Smithereen strives on building strong relationships on trust and communication in order to become and invaluable partner in the pest control industry. We hope that you do not judge the entire company on this one experience. Please consider us again in the future to take care of any of your future pest control needs."
Margaret K.
Sep 2013
What a pleasant experience for such an unpleasant issue! I contacted Smithereen in the morning and before noon Jim Brucker was at my home. He was able to identify the insects, the issues they create and gave me service options that would take care of these problems. The costs quoted to me were very reasonable. Jim was extremely polite, courteous, professional and very knowledgeable. I would definitely use Smithereen again for any future pest problems.
Elizabeth D.
Nov 2012
It went very well
KATHLEEN H.
Jun 2012
They were really good and really polite. They wore all the appropriate equipment and were very cautious as to where they were spraying. They were trustworthy and very prompt. I would recommend them.
Regina L.
Jun 2012
The treatment was very successful, price is reasonable, and I would definitely use them again.
PATRICIA R.
Apr 2012
We'd had this years ago, so we knew the signs. The guy put out a trap near where he thought they were entering and exiting, but never caught anything. After several weeks, many more sounds of squirrels could be heard in the walls all over the house, and in between the first floor's ceiling and the second floor's floor. Multiple calls had to be made to get a response. The stress involved with this pest control problem (not with the personnel - with the problem itself) can simply not be underestimated.
Finally I called an expert (affiliated with a different firm) who has written extensively about a variety of unwanted animal pests. This expert took the time to ask many questions, and advised me that I probably had at least two squirrel families with newborns. He suggested that I make sure that the contractor refrain from closing any access points for several weeks, until the babies were large enough to leave the house. He warned me that if this was done, we'd have dead squirrels in our house. I was so impressed with this expert's knowledge that I called Smithereen and terminated our business relationship. I decided to hire the expert who had been so generous with his time and advice. I did not ask for any of my money back from Smithereen. Instead of terminating the relationship, I received a message on my phone from the Smithereen guy that said, essentially, he'd checked the cage frequently, looked around, and he didn't think we had squirrels at all. He further said that we probably just heard birds, and that he had closed up all access points so that the "birds" couldn't get in the house.
A few weeks later, it became clear that the mess about which we'd been warned had come about. It became obvious that we had dead squirrels in our walls. We were able to find a couple of the corpses. In addition to being very sad, it was disgusting. We didn't find all of the corpses, obviously, because we had a terrible problem with giant black flies all summer long last year. They were doing what they always do in nature, recycling organic material, and turning death into life. But it was very difficult, to say the least, to have this in our house.
I was overextended last summer and didn't take the time to write this review until now. I was reminded to do so because I just warned an acquaintance about them who has discovered that she has a squirrel problem. Although my experience with Smithereen left me with much more of a problem than I started with, I want to make it clear that they were not malicious in any way. The fellow assigned to my 'case' seemed like a very nice guy. I believed him when he said that he had not been told that I had dismissed their company; he seemed to feel genuinely sorry about the miscommunication that resulted in his closing egress points when I had told them to stop working. But I truly believe that he knew very little about squirrels, and further that he didn't take my description of what we were experiencing seriously. This was a terrible experience for us.
Finally I called an expert (affiliated with a different firm) who has written extensively about a variety of unwanted animal pests. This expert took the time to ask many questions, and advised me that I probably had at least two squirrel families with newborns. He suggested that I make sure that the contractor refrain from closing any access points for several weeks, until the babies were large enough to leave the house. He warned me that if this was done, we'd have dead squirrels in our house. I was so impressed with this expert's knowledge that I called Smithereen and terminated our business relationship. I decided to hire the expert who had been so generous with his time and advice. I did not ask for any of my money back from Smithereen. Instead of terminating the relationship, I received a message on my phone from the Smithereen guy that said, essentially, he'd checked the cage frequently, looked around, and he didn't think we had squirrels at all. He further said that we probably just heard birds, and that he had closed up all access points so that the "birds" couldn't get in the house.
A few weeks later, it became clear that the mess about which we'd been warned had come about. It became obvious that we had dead squirrels in our walls. We were able to find a couple of the corpses. In addition to being very sad, it was disgusting. We didn't find all of the corpses, obviously, because we had a terrible problem with giant black flies all summer long last year. They were doing what they always do in nature, recycling organic material, and turning death into life. But it was very difficult, to say the least, to have this in our house.
I was overextended last summer and didn't take the time to write this review until now. I was reminded to do so because I just warned an acquaintance about them who has discovered that she has a squirrel problem. Although my experience with Smithereen left me with much more of a problem than I started with, I want to make it clear that they were not malicious in any way. The fellow assigned to my 'case' seemed like a very nice guy. I believed him when he said that he had not been told that I had dismissed their company; he seemed to feel genuinely sorry about the miscommunication that resulted in his closing egress points when I had told them to stop working. But I truly believe that he knew very little about squirrels, and further that he didn't take my description of what we were experiencing seriously. This was a terrible experience for us.
Kate M.
Mar 2012
We haven’t had any major problems. They are very good and reliable. We live in the city so they look for mice, roaches, bees, ants, those kinds of things. They come out and spray and set mouse traps and leave us pest free.
Pam F.
Dec 2011
I was very happy with the professionalism and competency displayed by this company. The process of removing the bed bugs was very simple and I have not had any issues since then.
Licensing
Bonded
Insured
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FAQ
SMITHEREEN PEST MANAGEMENT SERVICES is currently rated 4.7 overall out of 5.
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Sunday: Closed
SMITHEREEN PEST MANAGEMENT SERVICES accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
No, SMITHEREEN PEST MANAGEMENT SERVICES does not offer free project estimates.
Yes, SMITHEREEN PEST MANAGEMENT SERVICES offers eco-friendly accreditations.
No, SMITHEREEN PEST MANAGEMENT SERVICES does not offer a senior discount.
Yes, SMITHEREEN PEST MANAGEMENT SERVICES offers emergency services.
No, SMITHEREEN PEST MANAGEMENT SERVICES does not offer warranties.
SMITHEREEN PEST MANAGEMENT SERVICES offers the following services: COMMERCIAL & RESIDENTIAL PEST CONTROL SERVICES, BIRDS, WILDLIFE, INSECTS, TERMITES & RODENTS, HUMANE CUSTOM NETTING & BARRIER INSTALLATION FOR BIRDS, DO-IT-YOURSELF SUPPLIES AVAILABLE, BEDBUGS (USING EITHER HEAT,CRYONITEOR CONVENTIONAL METHODS), GREEN PEST CONTROL & IPM.
Fumigation