Brilliant Electric, Heating & Cooling Inc
About us
15 employees. No subs. Cost is determined by the job. No travel charges. Free quotes on new heating system, cooling system and standby generators. We are completely dedicated to our customers' satisfaction and we are doing our best to assist them throughout the year with all their electrical, heating and cooling needs. Whether you are looking for somebody to make your home more efficient, accent your outside lighting or update your home with cutting-edge technology devices you can control from your Smartphone; Brilliant Electric, Heating & Cooling is here for you. Our office team is committed to listen to your needs, answer your questions and schedule an appointment with one of our experts at your convenience while our licensed technicians make your home a more comfortable and safer place to live. Extra charge for after hours services applies.
Business highlights
Services we offer
Ceiling Fans, Circuit Breaker Boxes, Dedicated Circuits, Doorbells, Electrical Contracting Service, Indoor & Outdoor Lighting, Installations & Repair Of Outlets, Intercom Systems, Light Fixtures, Troubleshooting
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 8% | ||
| 3% | ||
| 2% | ||
| 5% |
When I scheduled the appointment I was told that there is a $49 charge for coming down to my house. I was fine with that as I did not want to waste his time or mine.
Shows up on time, which is excellent. Then it starts
The $49 was only for showing up on time!
He told me I would need to pay him another $300 to do a diagnosis of the power outage in the garage (and it would go toward the repair). I was like wow!! $300 to do a diagnosis - he did this in less than 30 minutes -- which is a rate of $600/hour
I asked him to go ahead expecting that he knows his job well. Also asked him to install three motion sensor lights.
He calls me back later to say that the power outage can be fixed only by changing the whole line from the panel all the way to the detached garage. He said he does not have an estimate for me as he is still working on it and would leave it at my house. He would not be able to complete it today, which was the main reason for this service call.
He fixed the three motion sensor lights. When I reached home, I was in for a shock.
To fix the power outage -- the total cost is $1700. Also, has left my garage door open.
The motion sensor lights have been fixed, but there is still some caulking/putty to be done and he clearly mentioned in the paper left behind that I need to do it otherwise the 'Warranty is VOID" .
He did not bother to do that cause that is not "his" job.I called him about it and he says, he is not allowed by the state of IL to do the caulking/putty and suggests that I can google a handyman to do it. I told that the ONLY reason I have an "Angieslist" membership is so that I know that a experienced person is working on my house and not anyone.
His suggestion tells me that I should not be paying for my Angieslist membership as I can easily find people by Googling. If I was Angieslist I would be worried that some their vendors like these are recommending "Google" to find handyman and electricians. Angieslist would lose customers for sure like this.
Electrician scoped job and provided me with quote of $571.33. Although I asked for breakdown by materials and labor, I was advised they (Brilliant Elec) just quoted on whole job. I had paid $99 for Angie's Deal worth $200. That reduced price to $371.33 (+$99 Angie Coupon).
Not knowing time and materials and not having gone out for other quotes (my error), I OK'd job to be done. From phone calls by electrician when he arrived at job and to me when he was finished, I estimate the time to complete the job to be about 1 hour and 11 minutes.
I effectively paid $470.33 for the entire job. If I estimate the cost of approximately 12 feet of conduit, wire, and miscellaneous connectors at $70, then I paid $400 for a little over an hours worth of labor.
Now, I don't know if there are travel costs included in this. I didn't know how long it would take to do the job before I gave the go-ahead.
Summary: If I was over-charged, the fault is all mine since I didn't give enough analysis beforehand of what a job like this would cost. The price for the work was given to be before hand and I accepted. On the positive side, the electrician was very professional and courteous and he did an excellent job. If I am accurate at estimating the labor rate, I don't think I could afford to have them in again, though there work is excellent,
If the vendor reads this and I have made some incorrect assumptions and calculations, I would be happy to re-review my review of project.
"We have found our customers prefer to be given a total cost upfront that is ALL inclusive with no hidden fees. Many years ago ( +20 years, we've been doing this since 1956) we use to bill on an hourly basis/T & M. Customers were upset when their job was not completed in the amount of time they thought it would take. Because of that, we decided it was in our customers' best interest, to provide a fixed price in advance. This way, regardless if it takes 2 hours or 12 hours, the job is completed to the customer's complete satisfaction with no "extra charges". We have formulated our costs based on past installs incorporating average labor hours and materials. We only employ experienced technicians with a minimum of 10 years experience in their industry and most of our employees have been with us for many years. Expertise, professionalism and customer satisfaction come with that. Our customers have no worries of having a "handyman" do their job when we are in their home. It is installed correctly the first time and we provide a full 10 year labor warranty on everything we install. Most other contractors provide a 1 year warranty. We hope this allows you to understand our operations and possibly reconsider calling us again. Please feel free to allow us to quote any future projects so you may compare our prices to others. We are happy to hear you thought the quality of work was excellent, the technician was professional and courteous. Tom Heskin"
"We always go above and beyond to solve any and all our customers issues as promptly as possible. Our Art of Barter clients inform us they are AOB customers before booking their appointment. Unfortunately this customer did not. We are unable to pay our employees or suppliers in barter dollars. Therefor, at times, we charge a higher rate with a portion being paid in barter so we can pay our employees. I did explain this to this customer and they did reach out to us for additional service for a 3rd time after addressing their concerns on this issue."
"Thank you for your kind words. We are always grateful of your business. Tom Heskin"
"We are sorry that you felt the need to leave this review after so many years. We understand that we can not please everyone all of the time and we accept critical feedback as we are a service business. We have been around since 1956 so we have and still are providing good service to our customers. First of all your date is incorrect. We serviced you in Oct of 2011 and then one more time in Nov 2011. NOT March 31st of 2013 which happens to be a Sunday and your service call was not even an emergency. I am really sorry to bring this to your attention but as the notes were stated, you refused to pay the service call that was $150, NOT $200 as you claimed you paid. So you got the Date and the Cost all wrong. Perhaps you got the Company wrong too. Thank you for reconsidering this post."
"Thank you for your review, it makes us very happy that we can satisfy our customers."
"We understand your frustration as we deal with all kinds of customers on a daily basis. We can't make everyone of our customers happy all the time but we try. This is a difficult business since most look at the need for us as an inconvenience. Money they really don't want to spend and I totally agree as the manager and a customer, when needing home repair, however necessary at the time it's not like you are taking a vacation or something of pleasure. So it's hard on our end to ensure you that our licensed, bonded and insured company since 1956 is a reputable family owned company that only wants to satisfy our customers. Please accept our apologies for any misunderstanding, we do guarantee our labor and manufacture guarantees the equipment so our office can not and will not ever say we do not guarantee for we do 100% guarantee our labor as any company does. Thank you for your feedback but please accept ours as an explanation that rectifies this situation."
"Thank you for your review, We see that your were satisfied with our services and is our goal! Thanks again!"
"Thank you for taking the time to rate the service we provided. We have been priding ourselves and our customers on customer satisfaction since 1956. We look forward to being of assistance anytime in the future, if the need were ever to arise."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
7501 N Waukegan Rd, Niles, IL 60714
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