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Brilliant Electric, Heating & Cooling Inc

Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,

About us

15 employees. No subs. Cost is determined by the job. No travel charges. Free quotes on new heating system, cooling system and standby generators. We are completely dedicated to our customers' satisfaction and we are doing our best to assist them throughout the year with all their electrical, heating and cooling needs. Whether you are looking for somebody to make your home more efficient, accent your outside lighting or update your home with cutting-edge technology devices you can control from your Smartphone; Brilliant Electric, Heating & Cooling is here for you. Our office team is committed to listen to your needs, answer your questions and schedule an appointment with one of our experts at your convenience while our licensed technicians make your home a more comfortable and safer place to live. Extra charge for after hours services applies.

Business highlights

Emergency services offered
69 years of experience

Services we offer

Ceiling Fans, Circuit Breaker Boxes, Dedicated Circuits, Doorbells, Electrical Contracting Service, Indoor & Outdoor Lighting, Installations & Repair Of Outlets, Intercom Systems, Light Fixtures, Troubleshooting

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.6447 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
8%
3
3%
2
2%
1
5%
Showing 1-25 of 447 reviews
Susan M.
Sep 2017
5.0
Yes, I recommend this pro
$2,350
It went perfectly. Luke and his assistant were on time, professional, and very efficient. They removed my old furnace and humidifier and installed new ones in no time. He was also able to include a baffle in order to reduce the noise in our living room when the unit turns on. Everything was completely cleaned up afterward as well. He also called the next day to make sure everything was functioning correctly, which it was. All around, an excellent experience!

PATRICIA D.
Jun 2017
5.0
$299
Everything was good and they were on time. I would not use them again because I already have a heating company. I just needed one item and they had it half the price of what my heating company was quoting.

JEFF A.
Mar 2017
5.0
Yes, I recommend this pro
Very smoothly.

Yael R.
Feb 2017
5.0
Yes, I recommend this pro
$5,000
They came. They were nice. They gave me a reasonable estimate. I did not use them. It was a good experience.

Corey M.
Sep 2016
1.0
I didn't use them.

Charles C.
Aug 2016
5.0
Yes, I recommend this pro
$399
Excellent.

Linda R.
Jun 2016
1.0
$675
.

JOHN K.
Jun 2016
5.0
Yes, I recommend this pro
$350
unknown

Mitul K.
May 2016
1.0
$1,300
Worst customer service experience ever. I know he will respond to this, but don't even bother to read his alibi.
When I scheduled the appointment I was told that there is a $49 charge for coming down to my house. I was fine with that as I did not want to waste his time or mine.
Shows up on time, which is excellent. Then it starts
The $49 was only for showing up on time!
He told me I would need to pay him another $300 to do a diagnosis of the power outage in the garage (and it would go toward the repair). I was like wow!!  $300 to do a diagnosis - he did this in less than 30 minutes -- which is a rate of $600/hour
I asked him to go ahead expecting that he knows his job well. Also asked him to install three motion sensor lights.
He calls me back later to say that the power outage can be fixed only by changing the whole line from the panel all the way to the detached garage. He said he does not have an estimate for me as he is still working on it and would leave it at my house. He would not be able to complete it today, which was the main reason for this service call.
He fixed the three motion sensor lights. When I reached home, I was in for a shock.
To fix the power outage -- the total cost is $1700. Also, has left my garage door open.
The motion sensor lights have been fixed, but there is still some caulking/putty to be done and he clearly mentioned in the paper left behind that I need to do it otherwise the 'Warranty is VOID" .
He did not bother to do that cause that is not "his" job.I called him about it and he says, he is not allowed by the state of IL to do the caulking/putty and suggests that I can google a handyman to do it. I told that the ONLY reason I have an "Angieslist" membership is so that I know that a experienced person is working on my house and not anyone.
His suggestion tells me that I should not be paying for my Angieslist membership as I can easily find people by Googling. If I was Angieslist I would be worried that some their vendors like these are recommending "Google" to find handyman and electricians. Angieslist would lose customers for sure like this.

Renee C.
Apr 2016
5.0
Yes, I recommend this pro
$299
unknown

Elizabeth S.
Apr 2016
5.0
Yes, I recommend this pro
unknown

Yolanda N.
Apr 2016
5.0
Yes, I recommend this pro
$500
unknown

Marc M.
Apr 2016
5.0
Yes, I recommend this pro
$150
unknown

Michael C.
Apr 2016
5.0
Yes, I recommend this pro
$1,000
unknown

Scott B.
Apr 2016
5.0
Yes, I recommend this pro
unknown

William M.
Mar 2016
4.0
$470

Electrician scoped job and provided me with quote of $571.33.  Although I asked for breakdown by materials and labor, I was advised they (Brilliant Elec) just quoted on whole job.  I had paid $99 for Angie's Deal worth $200.   That reduced price to $371.33 (+$99 Angie Coupon).

Not knowing time and materials and not having gone out for other quotes (my error), I OK'd job to be done.  From phone calls by electrician when he arrived at job and to me when he was finished, I estimate the time to complete the job to be about 1 hour and 11 minutes.

I effectively paid $470.33 for the entire job.  If I estimate the cost of approximately 12 feet of conduit, wire, and miscellaneous connectors at $70, then I paid $400 for a little over an hours worth of labor.

Now, I don't know if there are travel costs included in this.  I didn't know how long it would take to do the job before I gave the go-ahead.

Summary:  If I was over-charged, the fault is all mine since I didn't give enough analysis beforehand of what a job like this would cost.  The price for the work was given to be before hand and I accepted.  On the positive side, the electrician was very professional and courteous and he did an excellent job.  If I am accurate at estimating the labor rate, I don't think I could afford to have them in again, though there work is excellent,

If the vendor reads this and I have made some incorrect assumptions and calculations, I would be happy to re-review my review of project.

Response from Brilliant Electric, Heating & Cooling Inc

"We have found our customers prefer to be given a total cost upfront that is ALL inclusive with no hidden fees. Many years ago ( +20 years, we've been doing this since 1956) we use to bill on an hourly basis/T & M. Customers were upset when their job was not completed in the amount of time they thought it would take. Because of that, we decided it was in our customers' best interest, to provide a fixed price in advance. This way, regardless if it takes 2 hours or 12 hours, the job is completed to the customer's complete satisfaction with no "extra charges". We have formulated our costs based on past installs incorporating average labor hours and materials. We only employ experienced technicians with a minimum of 10 years experience in their industry and most of our employees have been with us for many years. Expertise, professionalism and customer satisfaction come with that. Our customers have no worries of having a "handyman" do their job when we are in their home. It is installed correctly the first time and we provide a full 10 year labor warranty on everything we install. Most other contractors provide a 1 year warranty. We hope this allows you to understand our operations and possibly reconsider calling us again. Please feel free to allow us to quote any future projects so you may compare our prices to others. We are happy to hear you thought the quality of work was excellent, the technician was professional and courteous. Tom Heskin"


Pat P.
Feb 2016
2.0
$463
This is the second time we used them. The first time was at our business and the second was at our condo. The first time they charged us extra, but I didn't fuss because it was cold and I needed service. The second time they gave me quote of $274. After I mentioned that I'm an Art of Barter member, they told me my quote would be raised to $463. It was unethical and unprofessional. When I called to speak to the owner I was ignored the first time and hung up on the second time I called.
Response from Brilliant Electric, Heating & Cooling Inc

"We always go above and beyond to solve any and all our customers issues as promptly as possible. Our Art of Barter clients inform us they are AOB customers before booking their appointment. Unfortunately this customer did not. We are unable to pay our employees or suppliers in barter dollars. Therefor, at times, we charge a higher rate with a portion being paid in barter so we can pay our employees. I did explain this to this customer and they did reach out to us for additional service for a 3rd time after addressing their concerns on this issue."


Marcello C.
Jan 2016
5.0
Yes, I recommend this pro
.
Response from Brilliant Electric, Heating & Cooling Inc

"Thank you for your kind words. We are always grateful of your business. Tom Heskin"


VERA S.
Oct 2015
5.0
unknown

Ellen H.
Jul 2015
5.0
Yes, I recommend this pro
$1,200
unknown

Maura C.
Apr 2015
1.0
$200
.
Response from Brilliant Electric, Heating & Cooling Inc

"We are sorry that you felt the need to leave this review after so many years. We understand that we can not please everyone all of the time and we accept critical feedback as we are a service business. We have been around since 1956 so we have and still are providing good service to our customers. First of all your date is incorrect. We serviced you in Oct of 2011 and then one more time in Nov 2011. NOT March 31st of 2013 which happens to be a Sunday and your service call was not even an emergency. I am really sorry to bring this to your attention but as the notes were stated, you refused to pay the service call that was $150, NOT $200 as you claimed you paid. So you got the Date and the Cost all wrong. Perhaps you got the Company wrong too. Thank you for reconsidering this post."


Marlene G.
Apr 2015
5.0
Yes, I recommend this pro
unknown
Response from Brilliant Electric, Heating & Cooling Inc

"Thank you for your review, it makes us very happy that we can satisfy our customers."


Josh M.
Mar 2015
1.0
$2,000
unknown
Response from Brilliant Electric, Heating & Cooling Inc

"We understand your frustration as we deal with all kinds of customers on a daily basis. We can't make everyone of our customers happy all the time but we try. This is a difficult business since most look at the need for us as an inconvenience. Money they really don't want to spend and I totally agree as the manager and a customer, when needing home repair, however necessary at the time it's not like you are taking a vacation or something of pleasure. So it's hard on our end to ensure you that our licensed, bonded and insured company since 1956 is a reputable family owned company that only wants to satisfy our customers. Please accept our apologies for any misunderstanding, we do guarantee our labor and manufacture guarantees the equipment so our office can not and will not ever say we do not guarantee for we do 100% guarantee our labor as any company does. Thank you for your feedback but please accept ours as an explanation that rectifies this situation."


MARJEAN G.
Mar 2015
5.0
Yes, I recommend this pro
unknown
Response from Brilliant Electric, Heating & Cooling Inc

"Thank you for your review, We see that your were satisfied with our services and is our goal! Thanks again!"


Dennis H.
Jan 2015
5.0
$85
unknown
Response from Brilliant Electric, Heating & Cooling Inc

"Thank you for taking the time to rate the service we provided. We have been priding ourselves and our customers on customer satisfaction since 1956. We look forward to being of assistance anytime in the future, if the need were ever to arise."

...
Showing 1-25 of 447

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Brilliant Electric, Heating & Cooling Inc is currently rated 4.6 overall out of 5.
Brilliant Electric, Heating & Cooling Inc accepts the following forms of payment: CreditCard
No, Brilliant Electric, Heating & Cooling Inc does not offer free project estimates.
No, Brilliant Electric, Heating & Cooling Inc does not offer eco-friendly accreditations.
No, Brilliant Electric, Heating & Cooling Inc does not offer a senior discount.
Yes, Brilliant Electric, Heating & Cooling Inc offers emergency services.
No, Brilliant Electric, Heating & Cooling Inc does not offer warranties.

Contact Information

7501 N Waukegan Rd, Niles, IL 60714

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