Premium Appliance Repair

Did not go well from first call to request service, and I did not use this company. I have a 2.5 year old GE Refigerator that has an internal water line leak. I called to schedule an appointment and the woman was nice enough on the phone. She quote a $129.00 to come check it out which I was the highest of the three companies I called. I said I was paying for it to get it done and my credit card will pay be back on the back end. My credit card has an extended 24 month warranty on everything I charge with it. She then said they can not do the work. I was surprised because I was paying for it out of my own pocket, not the warranty company and pointed this out. She then stated she would need special approval. To me that was a big red flag and I decided to go elsewhere. Getting an appliance repaired should not be this difficult.

The service call went well, the problem was fixed.

Jose was great to work with. He was professional and courteous.

The noise went away after he cleaned it. The price seemed high for him to clean out the appliance, especially when I supplied the vacuum. He suggested we change the exhaust pipe and clean out the exhaust. Even after doing this on our own, the clothes aren't completely dry after a cycle.

We called them and they were at our house within 4 hours. Ted fully explained the problem and he and his trainee drained the washer. They found a small sock stuck in the pump of the machine, pulled it out, and replaced the pump. I typically use delicates bags for most of my laundry, but hadn't understood that this small sock might be a problem. Will always use delicates bags for anything smaller than a standard knee sock from now on. The only thing I would say is that I had to clean up a bit more than I thought on this one. Other than that, I think I was pleased with the response and the fact that I could continue with my laundry just hours later. I would call them again for this appliance and other appliances. Convenience and knowledge of industry appeared to be good.

Still works great after 3 months and price seems to be reasonable, will definitely recommend

Jose was great. Knowledge, polite and effective. Did a great job and saved us some $. Highly recommended!

The repair specialist Jose came at the time I was told he would be there. He very quickly found the problem. He cleaned out all the soap build up that was causing the problem. He also gave me some ideas to prevent the problem from coming back. He was very friendly and professional, and clearly knew what he was doing. I will call them with future appliance repair jobs.

I called to get an estimate since I know what is wrong with the dryer. I was quoted and service call fee and a repair fee. I called them because on their website http://premiumappliancerepair.com/services/dryers/ it clearly says "Free service call with repair". I was told by Michelle that they do not offer that. I called back and got Michelle again. I pointed out that their website clearly states in the 3rd bullet point down, "Fee service call with repair." Again I was told that they do not offer that. If they are employing false advertising to lure you in, what else will they falsely represent? I told her I would notify Angie's list. I feel it is unfair to provide ratings on their service since I did not use it.

Ted is like having a Nascar pit crew of appliances - expertise, dependability and quality PLUS more. After looking into our many appliance issues (Washer, oven, dishwasher, - yes all in the same time frame) - he also gave tips on how to care for it. Wait, it's not over yet - he also helped us consider cost options - cost of fixing vs. buying new for our oven. Most services just do the job and bill you for it instead of giving you options. I don't trust just anyone and only go by word of mouth from people I trust. If you are the same, I recommend you give Premium Appliance Repair of North Riverside a call.

I called on a Saturday morning when I realized my freezer was broken. I was going out of town the following Monday and knew I couldn't wait to have it serviced if I wanted to preserve the food. Premium said they were booked for the day but would see if the technician could squeeze me in. He did and called 45 minutes before arrival. He was friendly and very knowledgable about my freezer (full sized Sub Zero) and even took a look at my refrigerator for no extra charge. I will definitely use this company again.

The bottom heating element in my Hot Point oven broke and needed to be replaced with a new one. I called Premium Appliance on a Thursday and they gave me a time of between 10am-2pm on the following Monday. They do charge a trip charge of $99 which can be rolled into any repair costs that they make. That should have been my first red flag as there are other companies that do not charge a trip charge. The estimate that they gave me was for $288 to replace the element. I explained to the tech that the estimate seemed high since the oven itself cost only $500 and that the part itself is only $60 or so dollars. The tech explained that he doesn't see the cost of the part nor does he see the cost of the labor, he just inputs the type of oven and the type of repair into his program and it tells him the cost. I asked him how long it would take him to do the repair and he explained it would probably take around 15 minutes unless he had to pull the oven out, then it would take a little more time. Upon researching it more after he left (which I should have done before I called them), it seems like the repair is pretty easy to do, and Hot point even provides step by step instructions. It is really unfortunate that they charge a trip charge. To me it comes off as though they are trying to make you go with them despite their outrageous quote, because hey you already paid $99. It is really taking advantage of the customer to charge $288 for a $60 part and 15 minutes of labor. on a $500 oven. In the end I should have done more research, done it myself, or at least called other companies for estimates that don't do a trip charge.

the service call went fine no complaints Ricardo the tech was great

Very nice people to work with. I will use them again!

All went according to plan. My oven was in perfect condition for Thanksgiving. Highly, highly recommend this company!

My first time using Angie's List and I hit a home run. Will definitely call Ted/Premium again and again if needed and will definitely recommend. My first call and my it covered my registration fee! Well worth it!

Was on time and later we had minor problem twice. They came back quickly and solved the problem. I would definitely call them again.

This should have been a $125 job including labor and parts. Service call was $99 which I was told would apply to the call by office staff when I first set up the service appointment. Office called (with a No Caller ID) at 2 to say he was running early if I could be available and I agreed that I could be home at 2:30. Tech arrived at 3. Did not even look at the machine and he knew it was a lid switch for which I was quoted $260. When I balked at the cost, he said he could honor the $20 coupon even tho I didn't have it. When I balked again, he said he could only go as low as $230 and that was it. I figured I was $99 into the diagnosis to begin with and if another provider was within reason at the $125, I would still be at the same cost so proceeded with the job. Total time was approximately 25 minutes.

I found Premium from Angie's List. Ted diagnosed my broken dishwasher, helped me determine that it was under warranty and advised on how to navigate that, what I would need to have (I couldn't find my documentation . . .), even called the GE service number to schedule them to come out for warranty repair and told them the part number they would need so that they could bring it on first trip. I had agreed to a minimum charge when I scheduled the service call, but when they found out it was under warranty (I had assumed it wouldn't be) they reduced the charge! If it hadn't been an expensive part, I would have scheduled the repair just because I was so confident in Ted that he would fix it correctly. I have had a hard time finding good repair in the past, so this was such a delight. I will definitely call Premium again for any appliance repairs!

Initially, the tech said the needed repair was costed out at $207 but with $20 coupon the price would be $187. I was told when I made the appointment the tech cost to come out was $99 if no repair was made. When I asked what the part cost was I was told it was around $60. I wrote a unfavorable review and the owner called me immediately to try and determine the cause of my dissatisfaction. I said the repair cost was not a fair price and that had I been dealt with more directly about my options by the tech I would not have authorized the repair. The part cost was infact $16. The owner asked if a $64 refund would be fair and I said yes. I was sent a $64 check the following day. I felt the situation didn't have to happen but even though it did the owner was fair and opened minded and acted fairly to resolve the problem.

Our freezer was working on and off, and finally quit. We called Premium and Ted came out the next day. He knew exactly what the problem was ( control board and fan had failed). He made us aware of the costs, and even went so far as to call a local vendor so that we understood replacement costs for a new side by side. We decided on the repair, and he was back on Friday, on time and with the parts needed to complete the job. Ted was very personable, and did an an excellent job I would highly recommend him!

Excellent Service! Thank you.

Ted diagnosed the problem, called parts supplier to learn we had a manufacturer defect and parts where not available to him to order for the repair. That should have been the end of the service call but Ted went the extra 10 miles to speak with the manufacturer and follow it thru with them to the point of setting service appt for us with manufacturer rep for repair, AT NO CHARGE TO US, because there was a known defect with the appliance. Ted's expertise made the issue for more manageable than had I had to start from scratch with the manufacturer. (Parts were delivered, repairs made!) Premier Appliance Repair is my 1st call next time we have a problem. Thanks Ted!

I called about my oven yesterday and they were able to come out today. Ted called when he was on his way. He was able to diagnose the problem in just a couple minutes. Fifteen minutes later and my oven worked like brand new. He charged a very fair price. The scheduler I spoke to as well as Ted were both courteous and extremely helpful. I will absolutely call them again for any other repairs.

I hadn't used Premium Appliance before but my experience with Ricardo and personnel I am very pleased. Ricardo fixed my dishwasher in a timely manner, he showed up during the service time window, I got a call from the Premium's office personnel confirming that a repair man was on his way as they had told me when I setup the appointment.. An overall good experience.