Premium Appliance Repair

The service call went well, the problem was fixed.

Jose was great to work with. He was professional and courteous.

The noise went away after he cleaned it. The price seemed high for him to clean out the appliance, especially when I supplied the vacuum. He suggested we change the exhaust pipe and clean out the exhaust. Even after doing this on our own, the clothes aren't completely dry after a cycle.

We called them and they were at our house within 4 hours. Ted fully explained the problem and he and his trainee drained the washer. They found a small sock stuck in the pump of the machine, pulled it out, and replaced the pump. I typically use delicates bags for most of my laundry, but hadn't understood that this small sock might be a problem. Will always use delicates bags for anything smaller than a standard knee sock from now on. The only thing I would say is that I had to clean up a bit more than I thought on this one. Other than that, I think I was pleased with the response and the fact that I could continue with my laundry just hours later. I would call them again for this appliance and other appliances. Convenience and knowledge of industry appeared to be good.

Still works great after 3 months and price seems to be reasonable, will definitely recommend

Jose was great. Knowledge, polite and effective. Did a great job and saved us some $. Highly recommended!

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The repair specialist Jose came at the time I was told he would be there. He very quickly found the problem. He cleaned out all the soap build up that was causing the problem. He also gave me some ideas to prevent the problem from coming back. He was very friendly and professional, and clearly knew what he was doing. I will call them with future appliance repair jobs.

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Ted is like having a Nascar pit crew of appliances - expertise, dependability and quality PLUS more. After looking into our many appliance issues (Washer, oven, dishwasher, - yes all in the same time frame) - he also gave tips on how to care for it. Wait, it's not over yet - he also helped us consider cost options - cost of fixing vs. buying new for our oven. Most services just do the job and bill you for it instead of giving you options. I don't trust just anyone and only go by word of mouth from people I trust. If you are the same, I recommend you give Premium Appliance Repair of North Riverside a call.

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I called on a Saturday morning when I realized my freezer was broken. I was going out of town the following Monday and knew I couldn't wait to have it serviced if I wanted to preserve the food. Premium said they were booked for the day but would see if the technician could squeeze me in. He did and called 45 minutes before arrival. He was friendly and very knowledgable about my freezer (full sized Sub Zero) and even took a look at my refrigerator for no extra charge. I will definitely use this company again.

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the service call went fine  no complaints Ricardo the tech was great

Very nice people to work with.
I will use them again!

All went according to plan.  My oven was in perfect condition for Thanksgiving.  Highly, highly recommend this company!

My first time using Angie's List and I hit a home run. Will definitely call Ted/Premium again and again if needed and will definitely recommend. My first call and my it covered my registration fee!  Well worth it!

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Was on time and later we had minor problem twice.  They came back quickly and solved the problem.  I would definitely call them again.