Paul Davis Restoration of DuPage County

I have never written a review about any company in my entire life but I am going to write one about this company. I would suggest you stay FAR AWAY form this company and find ANY other company besides this one. My experience with Richard Kramer...Paul Davis Restoration has been horrible. There are several Paul Davis companies so to be clear I am talking about the one in Naperville IL...My neighbors had a fire in their home.. connected to them because we are a condo led the smoke right into my house and it was horrible. It damaged just about everything. The cleaning they did was horrible to say the least. Was charged for HEPA vacuuming..their "equipment" of a total of $3500.00 for 12 rooms..I do not even have 12 ROOMS...they came for about 4 days from 9 to 3 with an hour lunch...I came home the first day from work and it seemed NOTHING was done..I was told they cleaned my tile twice and then steam cleaned it...NONE of this is true...My tile is still dark with smoke and soot. My lights were never cleaned, no one ever went into my attic like he said he did...he said he cleaned out the vents...he did not.. my son's wall was cracked in half in certain areas...had to come out twice to fix that properly....as soon as the painters left...whatever "mud" they put on it to fix it came off.... he said new shelves...nope...same shelves and are still yellow....none of this was done...in my 1300 sq foot condo i got new paint and carpet and that's it...the paint is already starting to come off the walls....how is this possible??for $20,000....TWENTY THOUSAND DOLLARS LATER....it was as if the insurance adjuster was on his side and agreed with everything he did even though it was fraudulent. He said he was a "preferred" contractor with Nationwide...that is NOT TRUE...they left their ladders here for 3 weeks...the chemicals that the garbage company will not take...sitting in front of my house...Please I am just telling everyone....LOOK them up and look into this company... If you search hard you will find many complaints...it was seriously one of the worst experiences of my life. To top it all off when I did not like his work or complained that he seemed to have LIED about several things...he said and I quote " You have gone over a line with me and I will NOT be returning any of your texts...your words are mean spirited unfounded and off base"...I mean can you imagine?? HE IS DOING WORK FOR ME...MY HOUSE AND HE TALKS AS IF I HAVE OFFENDED HIM BY STATING MY COMPLAINTS....The weirdest thing in the world...My so called "mean spirited" texts were saying you are not doing the job properly and have lied to me on many occasions...sounds like a normal thing for a person to say when you are NOT doing the job properly and have LIED on many occasions!!!

Terrific! They came quickly as I was in the middle of basement remodeling project. They took care of what need to be done to care for the mold, followed by spray foam insulation once everything was dry. They were professional and knowledgeable.