OLD KENT MORTGAGE CO/FIFTH THIRD BANK

I am happy with them.  The manger I used was just fabulous.  Every time I have walked into any of their branch they have been very nice, helpful, and accommodating.  I really like them a lot.

I'VE BEEN GENERALLY SATISFIED WITH THIS BANK FOR ALL THE TIME I'VE HAD ACCOUNTS HERE, THOUGH A LOAN OFFICER OF THEIRS DID TICK ME OFF A HANDFUL OF YEARS AGO WHEN HE GOT REALLY RUDE WITH ME AND HUNG UP ON ME UPON HEARING THAT I'D TAKE MY MORTGAGE OUT AT ANOTHER BANK! STILL, THINGS HAVE GONE GENERALLY WELL WITH 5/3 UNTIL THIS PAST MONTH OR TWO WHEN SOME ERRANT CHARGES FROM SPAIN WERE MADE AGAINST MY 5/3 DEBIT MASTERCARD AND THE BANK BUNGLED SO COLOSSALLY THE CLOSING OF THE ACCOUNT, THE RETURNING OF THE FUNDS, ETC. BASICALLY, I WAS OUT ABOUT $1500 FOR SIX WEEKS BEFORE THEY FIGURED OUT THIS MESS AND I HAD TO HELP BY SPENDING A FEW HOURS A WEEK CALLING, FAXING, WRITING, AND EXPLAINING OVER AND OVER TO A DIFFERENT REP EVERY TIME WHAT THE PROBLEMS WERE. EVEN THE LOCAL BRANCH OFFICER WAS NO HELP AT ALL. I'M MOVING BANKS THIS MONTH AND WILL NEVER WORK WITH 5/3, AGAIN.