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Neotec Computer Inc
Computer Network or Wiring Install or Repair, Computer Repair, Troubleshooting or Upgrades - For Business, Commercial Computer Network or Wiring Installation or Repair Service,
About us
We have been providing computer repair services to DuPage county for over 17 years. All of our services are always 100% satisfaction guaranteed. The client always comes first
Business highlights
Emergency services offered
23 years of experience
Services we offer
Virus removal & prevention, broadband wireless installation, computer network installation, computer repair, data recovery, file, file & history cleanup, hardware installation & wireless network support., hardware support, point of sale solutions (POS), printer and fax sharing, server installation, server support, software installation, spyware removal, virus detection training
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.750 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 10% | ||
| 0% | ||
| 4% | ||
| 2% |
Showing 1-25 of 50 reviews
Patricia S.
Feb 2016
unknown
James H.
Feb 2016
unknown
Ronald N.
Aug 2015
It was totally a disaster. They guy couldn't fix it. I had to take it to somebody else. I just took it in there and charged me $125 and never got it fixed. I took it to another one that I was more familiar with and they charged me $65 and got it fixed right. The guy was way overpriced and didn't know what he was doing. He kept trying to blame it on some other program in the computer. Obviously, he's not a professional. The other guy did it for less than half the money. I had top repeatedly call him back. It took him two weeks for a job that has been done on a 24-hour period.
Response from Neotec Computer Inc
"We offer 100% satisfaction guarantee. For any reason if its not right we will repair or replace the part for free When {Member name removed} contacted us we offered to pick up the computer from his work at no extra cost because it was more convenient for him.we were early and waited for him to arrive. Upon diagnostic scans we found and removed several viruses/ malware. The computer was in bad shape but we were able to remove them all. We spent about two hours repairing this machine but only bill him for one because we thought it was fair. We offered to return it same day but {member name removed} said he was unable to receive it and wanted us to wait for three days when he was returning to work. We delivered the machine on time and he said was happy with our work and our price. Several days later he called wanting some additional software and we offered to help remotely at NO ADDITIONAL CHARGE. when we were unable to get an internet connection we offered to do it in the shop at NO ADDITIONAL CHARGE. We never heard back from him. We would like to offer you a credit for the $125 you spent plus the $65 you spent somewhere else for a total of $190. We want all of our clients to be satisfied with our service and will do whatever it takes to make it right. ."
Karen P.
Apr 2015
Neotec is awesome; 100-percent positive. I have used them for multiple things for us. I used him three times this year and two times last year. Every time he worked with us he was able to repair our systems and recover everything. Service is immediately same day.
Olga V.
Apr 2015
They were very good. The pricing was good. They were very timely and very professional. They were very knowledgeable about their services. I would give them an A.
Howard F.
Feb 2015
unknown
Cheryl E.
Nov 2014
Jeff was very responsive. The tech who cleaned up an issue with malware on a business laptop became unavailable to complete some work. We called Jeff. He was responsive and, importantly, set and met expectations properly.
I highly recommend Jeff as a personable, confident, and highly capable IT business professional.
Would certainly contact him again as needs arise.
I highly recommend Jeff as a personable, confident, and highly capable IT business professional.
Would certainly contact him again as needs arise.
Brian B.
Jun 2014
unknown
JOHN A.
Apr 2014
Jeff came to the house at my request to fix connection problems with one of our computers. (Other computers in the house were connecting fine, so it seemed to be unique to this computer). He spent 1.5 hours and charged $150 for the visit. He said things were fine. However, the computer will still not connect to the internet. I called him on April 28 to ask if he would come back. He agreed, but said there might be additional costs. My feeling is after spending $150 for repairs, he should stand by his work and not hit me with any further charges. I would like a refund for the total amount. John W. Anderson
Update: Several further comments:
Jeff makes it sound as though there he gave me a special deal for the Sunday visit. Nothing was said about this. I called him on Sunday, he called back and said he would come by within an hour.
Secondly, he did NOT spend two hours; it was exactly 1.5 hours since I was watching the time.
Thirdly, after 1.5 hours, my feeling was he had spent enough time on the job. He agreed and said the computer was fixed. He didn't say anything about working on the wireless device.
Fourth, yes, I did call him on April 28. It's absolutely untrue that he offered to come back for another $25. My position was that the computer was still not working properly, and he should return at no charge to stand by his work. John Anderson
Update: Several further comments:
Jeff makes it sound as though there he gave me a special deal for the Sunday visit. Nothing was said about this. I called him on Sunday, he called back and said he would come by within an hour.
Secondly, he did NOT spend two hours; it was exactly 1.5 hours since I was watching the time.
Thirdly, after 1.5 hours, my feeling was he had spent enough time on the job. He agreed and said the computer was fixed. He didn't say anything about working on the wireless device.
Fourth, yes, I did call him on April 28. It's absolutely untrue that he offered to come back for another $25. My position was that the computer was still not working properly, and he should return at no charge to stand by his work. John Anderson
Response from Neotec Computer Inc
"[member name rmeoved] contacted us on 4/20/2014 regarding a slow computer. We set up a Sunday appointment at no additional cost. The computer was over run with viruses and malware and had no anti virus protection. we spent almost 2 hours removing and repairing the computer.and billed him for 1.5 hours of work. I advised him that the computer needed additional repairs but he said he was on a budget and was happy with the work I preformed and did not want me to work on the wireless because it would cost $25.00 more He contacted us on 4/28/2014 to ask us to fix the wireless but did not want to pay for the repair."
Nancy H.
Dec 2013
Early. Amiable. Focused. Low-key. Excellent/succinct communications. Gets the job done. I would recommend this gent to any individual and/or small business to use as a powerful resource.
Coleen G.
Feb 2013
He arrived right on time and began the process of taking down the old computer and setting up the new one. He retrieved all my files for me. He also explained how the new Operating System worked in detail and made sure that I was comfortable enough to spend some time (on my own) using the new system and told me to call at any time with any questions. He was here about 2 hours and charged a very reasonable $150.00. I would highly recommend him to my friends and anyone who needs help with a computer.
This was actually the second time I contacted Neo-Tec. The first time I called, he came over within a half hour and attempted to fix my problem. He was here over an hour and everything seemed to be fixed. However, I had to call him back and he gave me some instructions over the phone. When this didn't work either, he took over my computer and spent at least forty five minutes trying to correct the problem, which he did. There was no charge for this. On a subsequent call, after my computer displayed the blue screen, he told me it was shot. (This explained all the previous problems trying to fix my issues) He recommended a Dell or a Hewlett Packard and I purchased an HP. The visit on the 19th was when he installed the new computer.
This was actually the second time I contacted Neo-Tec. The first time I called, he came over within a half hour and attempted to fix my problem. He was here over an hour and everything seemed to be fixed. However, I had to call him back and he gave me some instructions over the phone. When this didn't work either, he took over my computer and spent at least forty five minutes trying to correct the problem, which he did. There was no charge for this. On a subsequent call, after my computer displayed the blue screen, he told me it was shot. (This explained all the previous problems trying to fix my issues) He recommended a Dell or a Hewlett Packard and I purchased an HP. The visit on the 19th was when he installed the new computer.
Carol D.
Feb 2013
Neotec did a very good job and my computer is functioning better than ever!
Larry H.
Dec 2012
Very well, very professional, explains in a way I can understand.
Tad H.
Dec 2012
Turned computer on - did not work. Jeff restored it. I am not techie enough to tell you what he did, besides, I left him alone to fix problem.
I think that arbitrary DEMAND to describe details should be tailored to a service. Lack of "detailed" description should not stop anyone from submitting review as one sees it fit. Otherwise, you may not get a response at all. And, what if someone is not very fluent in writing/English?
I think that arbitrary DEMAND to describe details should be tailored to a service. Lack of "detailed" description should not stop anyone from submitting review as one sees it fit. Otherwise, you may not get a response at all. And, what if someone is not very fluent in writing/English?
Pat H.
Nov 2012
See above.
Response from Neotec Computer Inc
"Neotec Computer has been providing onsite and in home services for 11 years. We always discuss our fees in advance. We have a 1 hour minimum that insures that we can at least cover our travel. In this case 12 miles each way times two is 48 miles. After an initial phone consultation and onsite inspection we offered to perform 3 more hours of diagnostics at no additional charge. Every attempt was made to repair the computer but ultimately it was too damaged to be cost effectively repaired."
Wayne S.
Nov 2012
I called Jeff at Neotec at 12:30 with a hard drive failure. He told me he'd be here in a half hour and beat that. He did everything he could to help me out.
Roberta T.
Oct 2012
My computer and internet was super slow. I called and he was the only
company who answered his phone in person. Before Neotec, I called Geek
squad and they told me their computer system was down(how ironic)!
Neotec was available right away and it took an hour and a half to clean
up my computer. He also got our wireless router to work and got our TV
connected to the internet. He was very helpful. I will call him again
in the future if I need computer help again
company who answered his phone in person. Before Neotec, I called Geek
squad and they told me their computer system was down(how ironic)!
Neotec was available right away and it took an hour and a half to clean
up my computer. He also got our wireless router to work and got our TV
connected to the internet. He was very helpful. I will call him again
in the future if I need computer help again
NANCY S.
Oct 2012
First, we have used NeoTec before and have always had excellent service in a timely fashion that we could count on to be helpful. My husband called Jeff on Tuesday night in a panic since his work computer had frozen. Jeff arrived at 8 AM the next morning, resolved the issue with the laptop, upgraded all the anti-virus software, did a complete scan to check for other issues and answered some questions my husband had about software. Then Jeff addressed my PC, also upgrading anti-virus programs, eliminating programs I no longer needed, doing a scan to check for other issues and generally making sure my computer was functioning at it's best. Jeff then hooked up our Google TV. Jeff is extremely knowlegeable, very friendly and is usually able to come out on short notice. I have recommended him many times to my friends and neighbors. I have his card under my mouse pad!
Peter K.
Sep 2012
The important point is that the computer is working with alot less noise with the new fan. Jeff picked up computer and delivered it when the job was completed. There was a little bit of a wait on the part but my computer is working.
Jeordano M.
Aug 2012
Great guy, great service at a good price.
BLAKE S.
Aug 2012
After Jeff finished his analysis and "tune up" the computer works like new again.
Marsha B.
Aug 2012
Jeff is very knowledgeable and extremely easy to work with. Once we described the issues we were having, he went to our computer and reviewed the current status. He really listens to what you'd like to accomplish and thoroughly reviews the system before making suggestions. He did not try to push any products or services in order to "sell" you more.
I would highly recommend NeoTech.
I would highly recommend NeoTech.
Michael H.
May 2012
I was happy with the results.
Alfonso D.
May 2012
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William L.
May 2012
The experience was excellent overall. Jeff, the owner, was the person who completed the work, and he was superb. I’d call him again if I had any other computer problems!
Licensing
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FAQ
Neotec Computer Inc is currently rated 4.7 overall out of 5.
Neotec Computer Inc accepts the following forms of payment: CreditCard
Yes, Neotec Computer Inc offers free project estimates.
No, Neotec Computer Inc does not offer eco-friendly accreditations.
No, Neotec Computer Inc does not offer a senior discount.
Yes, Neotec Computer Inc offers emergency services.
No, Neotec Computer Inc does not offer warranties.