Naperville Chimney Sweeps

I hired this company to provide a flue and chimney video inspection to see if I needed one or two liners. They said they provide photos and video footage of the two flues plus a video of the top of the roof to see the integrity of the chimney cap and tuckpointing. I received no video for the two flues or the chimney top and no photos after I paid them $550, until I complained and then they sent me around 12 photos total--unlabelled. They said they lost the furnace liner video. They said the flue liner video was unavailable because it was too large of a file but later sent it when I complained online. They found mortar obstructions in my furnace flue but did not place that fact in their report or take it into account when quoting the job. Luckily, I had a guy who was able to do the liner, but I was not even able to give him the video or the photos before he began the job, because they were so delayed providing the results. They were quite rude when I asked them why they had "lost" the photos and the video. My guess is they intentionally "lose" documents if a customer does not use them for something additional after the inspection.

Great experience

This is a company maned by off-duty firemen and they really know their business. The cleaned the inside of built up creosote, checked for crack in the masonry both inside and out, checked the chimney cap, mortar and brickwork, and then asked about our smoke detectors and fire extinguisher. We have used them for years and will NEVER hire anyone else.

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