
HomeWerks Inc
About us
Since 1996, we have been a family-owned and operated home renovation company that is fully insured and bonded. We proudly serve the Greater Chicago Area with a customer centric focus in the home remodeling industry.
Business highlights
Services we offer
Bathroom Remodeling
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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88% | ||
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12% |
"Great, thank you so much for your feedback. We are happy to hear that you had a wonderful experience with Kathy!"
"Great, thank you so much for your feedback. We are glad you are happy with your new Bathroom!"
"Great, thank you so much for your feedback! We are glad to hear that you love your new bathroom!"
"Thanks so much for sharing your experience! We are glad to have you as a part of our Homewerks family and are happy that you are satisfied with the work that was done!"
"Thank you so much for the detailed feedback! Our team and our customers are essentially our family and we are glad that you felt that way as well! We are so happy that you love your new bathrooms!!"
"Thank you so much for that detailed feedback! We strive for complete satisfaction for every one of our customers and are thrilled that you were so happy with our team and your project!"
reservations with Homewerks (due to some online reviews and a bad experience my parents had with their sister company, WindowWerks). Through the efforts of our designer and project manager, we gained confidence in Homewerks and we
are proud of the results of the project. We would use Homewerks again in the future.
Designer
Our designer was Kathy, and we clicked with her from the moment we met her. She is friendly and knowledgeable about what goes together (i.e. colors / tiling). After signing the contract, we started deciding on colors / vanities / backsplashes / tiles right
away. Kathy had several examples in the showroom ? and also met us at different showrooms/stores in both Orland Park and in Chicago. She was able to quickly ascertain the kind of bathroom design we wanted and worked toward achieving that with her selections.
One concern of ours was the location of the showroom. Our condo is in downtown Chicago, whereas, their office is in Orland Park. However, that did not end up being a problem as Kathy was accommodating with us ? meeting on weekends in the Orland Park office or meeting us in the city.
Kathy also handled problems that arose that we did not even know about until after the fact. For example, the hall bath?s backsplash became discontinued ? which would have been a huge disaster as we had designed the bathroom around
that backsplash. Kathy called several vendors before she was able to track down and get a shipment of the last box of backsplash. We also had issues with the master bath quartz as it was on backorder for several weeks and the vendor was continually telling Kathy ?it would be ready next week?. That week would then come and go. We eventually found a different quartz ? but this was all the week before it was to be installed in our bath. Kathy handled all of these issues on her own and never seemed stressed and always presented different options to us. When life handed her lemons, she made lemonade for us. Which is exactly what you want in a designer / remodeling company. A condo remodel is stressful enough and having a company eliminate some of the stress for us was much appreciated.
Contractor
Our contractor from Homewerks was Greg, and he was really good. I would use him (and his team) again in a heartbeat. During the demolition and remodel part, Greg was in constant contact with me. If I would text him a question, he would answer within minutes. A day would not go by that I didn?t hear from Greg. During this construction time, plans sometimes go
awry and quick decision making is needed on the home owners part. It is a little nerve wracking for someone like me who likes everything planned way in advance, but Greg and his team made this process much easier. They would give me their opinions and while sometimes they needed answers right on the spot, sometimes they would give me a night to think about it.
Greg and his team worked extremely efficient, always abided by our condo rules, and cleaned up the condo when they left each day. I had no concerns about them being in our condo w/o us there and I trusted them implicitly. While the time frame for our job was going to be about 8-10 weeks (according to the contract we initially signed), they finished everything in about 6-8 weeks ? much to our pleasure.
Greg and his team were also accommodating to us. We ended up having some medical issues with both our dog and my
mom, and so during the last three weeks of the remodel, either my husband or I were at home during the construction with our dog. It certainly was not ideal to have a dog home and living in the bedroom while work was being done in other areas of the condo, but they were very nice about it.
While the positives outweighed the negatives, I would be remiss if I didn?t mention some of the issues we did have with Homewerks. As I look back, none were monumental, but they felt large at the time. We thought that the construction would start soon after the custom vanities were in. However, our project manager was on other projects and wasn?t available. It was several weeks before the demolition started ? which when you?re trying to plan things, was a little frustrating for us.
While I really enjoyed working with Kathy, there were times where she was a little absent minded and not as communicative as I would have liked. I used email for a lot for communication with Kathy so as to minimize personal calls from my work. However, I found that days could pass before I would hear back in email from Kathy. Having done a remodel before, the details and communication are very important once demolition starts, and me being organized with exact measurements/ layouts beforehand is key.
There was also one time where we scheduled a meeting, but Kathy forgot to put it on her calendar. Fortunately for everyone involved, she had time to spare for us when we showed up at the showroom.
One other issue that did arise related to the master bathroom backsplash. I had a lot of problems deciding on one I liked. I had gone to countless showrooms in the city and suburbs. Kathy said she would order several backsplash samples, and we would then look at them at our next meeting. However, several meetings went by (as well as weeks) and those sample
backsplashes never arose. Due to time constraints, I ended up ordering sample backsplashes online and having them over-nighted to me (at an extra cost). Eventually, I chose one of those samples and it turned out beautifully. But I just wish Kathy had been more forthcoming with me in that she had not ordered the other sample backsplashes.
Homewerks was not the cheapest remodeler that we interviewed ? nor were they the most expensive. What we really liked about HomeWerks was that they were a one-stop shop. They would help us on the design as well as do all the demolition and the remodel. Can I guarantee that you won?t have problems if you choose them? No. B/c there is no perfect remodel of a house. There is always bound to be some problems that arise. It?s a matter of choosing the company that you work well with, and for us, Homewerks, Kathy and Greg fit that bill.
"We are glad to hear that you are happy with your project! Thank you for your feedback as well as your business!"
From the very beginning I was given the attention that is comparable with our investment in our home. The sales team and designers helped my husband and I choose different styles, understand the differences with respect to material and cost and gave sound recommendations. It was important for us to know the difference between choosing one brand and another and the team was completely transparent.
During the actual construction, the project plan manager and his crew was informative every step of the way. Details are so important for me and with our family and schedule we needed to be sure we had a clear picture of what to expect. If there was any change, I was alerted in advance but most importantly the project manager and sales team ensured I knew I understood the functionality of my new kitchen, living room and bathroom. That experience was most impressive to me because you normally do not see the sales team stay involved through the construction period.
"We are so happy to hear that you love your new home. We appreciate your feedback and your business. Thank you!"
"I apologize you had a bad experience. We would like to discuss this further and rectify the situation. Please call us at 888-444-4014."
"I apologize for the miscommunications that you experienced. I assure you that this has been addressed and we will give you a call to try to rectify this with you. Thank you."
"Thank you for the feedback!"
"Thank you for your feedback as well as your business. We are glad to hear that you were happy with your project!"
Licensing
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