Brighton Car Wash & Detail Center

On Oct 12, 2016 I stopped in to the Brighton Car wash to have them detail a 2015 Hyundai Genesis that I own. The car had some berry stain on it because it is parked underneath a fruit tree. A Brighton manager, Chris C. J. Bozonelos looked at the car and told me the detail would be $189.95 and would include the complete interior detailing of the car, detailing of the engine compartment as well as a machine polish of the exterior to remove the berry stains. (There were also some scratches on the left side of the front bumper they said they could remove with their color match system for an additional $30. 00 and I agreed to that making the total price for the work $219.00. I agreed to that). I took the car in today to have the detail work done. About 2 hours after I took the call in I got a call from Brighton stating that the cost for the work had risen another $100 because they couldn’t remove the berry stains by hand and would have to machine polish the exterior to remove the stains. They said the $189.95 quoted was for the hand wax of the exterior detailing and the extra $100 was to machine polish the stains. They said the machine polishing was more expensive. I told them the extra $100 was unacceptable and that if they couldn’t perform the work for the quoted price that I would just come & get the car. At that the person on the phone got the owner, Jason Morin, and I spoke with him on the phone. He insisted that the removal of the berry stains was NOT included and that would cost an additional $100. I told Mr. Morin, I did not agree to that price and would come & get the car. When I got to Brighton, I was met by Jason Morin, the owner. He said that they had already done the detailing of the interior of the car and that I must pay him $89.95 for the interior detailing. I told him that I had not agreed to pay for anything but the complete detailing and berry stain removal of the car and that was $189.95. He told me that he would not allow me to leave the premesis at Bright unless I paid him the $89.95. We discussed the matter further but to no avail. He again reiterated that I must pay him $89.95 for the interior work. At that, I decided to pay the $89.95 by credit card and to dispute that charge with my credit card company. I also decided to complain the Better Business Bureau about that business tactics used by Brighton.

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They cleaned the carpets, windows, dash, leather seats and they washed and waxed the car. My vehicle looks super. I have used it quite often.

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They did a pretty good job. Everyone was pleasant, and they finish much quicker than expected. They missed a few things, but when I pointed them out they took care of them right away. Also note that if you want your trunk vacuumed, you need to request it up front.