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AquaTech Plumbing
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Family owned and operated. No additional charge for night or week-end service. We employ only clean, drug tested and licensed plumbers to give you extraordinary attention. Our mission is service that makes you a customer for life. With more than 30 years’ experience, we have the ability to provide solutions to any problem you may have. No subs. Charges by the job. Ask us about our Angie's List discounts. Additional contact: Larry Moore Chicago Plumbing License # J15507.
Business highlights
Emergency services offered
23 years of experience
Services we offer
Water heaters, battery backup systems, drain cleaning, ejector pumps, faucets, fixtures, garbage disposals, gas lines, hose bibs, pipes, repair & installation., sewer rodding, sump pumps, tankless water heaters, toilets, trench less sewer solutions, water lines
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6109 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 14% | ||
| 7% | ||
| 1% | ||
| 3% |
Showing 1-25 of 109 reviews
Matthew D.
Nov 2017
We talked to 3 companies. Aquatech had the lowest upcharge for Saturday. They gave us a two hour window, we chose morning. The plumber showed up 10 minutes into the window and finished in under 2 hours. We have 2 adult children living with us so I had requested a 50 gallon water heater. The tech asked me if I was sure because we might be happy with a 40. Nice job, beautiful install.
Response from AquaTech Plumbing
"Thank you so much for your review. We love it when we can make customers happy. it's truly our main goal. Andrea"
Diana C.
Sep 2017
Technician helped identify and solve the problem. Very professional.
Laura U.
Aug 2017
The technician did not diagnose the problem even while talking with Rinaii and charged me $197.00 for the service call. Still no hot water. He offered to come back for a price of $550.00 to blow air through the system. After the appointment the office tried collecting another $150.00 since he went over the allotted time for the $197.00 charge. He neglected to tell the office that he was missing parts to his equipment and had to go out during the service call to buy the parts needed for his equipment. I hired a new competent plumber from Angies List who told me everything Aquatech had done to the Tankless water heater was done completely wrong when they originally installed the unit. Aquatech charged me last year for the descaling of the unit and the new plumber said there was no way it was cleaned because the valves were installed incorrectly and it was very dirty on the inside. He said most likely the descaling cleaned the pipes in the house, not in the unit. If you want to pay top dollar for poor service, call Aquatech. My recommendation is to find another plumber on Angie's list.
Response from AquaTech Plumbing
"Hi [Member Name Removed]! I'm so sorry you thought you were charged Friday for time fixing a malfunctioning tool! You weren't! We wouldn't! Our prices are by the job! And rather than charge the whole price, he discounted Friday's visit, because you agreed to pay for Saturday on Saturday. When you then cancelled, we called for authorization to charge the normal price, since the discount was based on more work Saturday. We honestly thought you'd see this as a reasonable request, and did NOT mean to offend you. I'm so sorry. And just so you are aware, our plumbers call Rinnai to document your service call in case of warranty issues . . . and then they follow instructions . . . so you can get parts covered by the manufacturer, even though labor isn't. Your unit has worked correctly since 2008 with no problem, and AquaTech has been a leading tankless installer, since 2004, so I can't speak to why another company told you it was installed incorrectly. I wish you didn't see us in the erroneous light the other company portrayed. Sometimes people make negative comments giving wrong impressions - and they themselves are misinformed. I regret that you believe something untrue, as we've probably lost you as a customer. And that hurts my heart. We pride ourselves on being honest and ethical, and to have someone think differently - THAT hurts my heart as well. We'd be happy to provide whatever we need to do to win you back. Sometimes time reveals the truth, and I'm hoping that will be the case, [Member Name Removed]. Andrea"
Joel G.
Aug 2017
The technician that performed the work was Larry. He was very professional and explained the issue all the way through. We had a leak from a damaged shower arm pipe. He was able to pinpoint the root cause right way and get it fixed and helped explained the issue. They were able to come out due to the emergency a few hours after I had called. Great work!
Cynthia D.
Jul 2017
.
Brian H.
Jul 2017
Great, dixed the leak, was on time and explained work throughout.
Mark M.
Jul 2017
I called Aqua Tech over the July 4th holiday weekend. Andrea immediately returned my call, which was a major bonus considering it was a holiday and i wasn't expecting a call back until the following work week. Andrea worked with her supplier to schedule the installation of a replacement hot water heater the next day, one day prior to July 4. Andrea's communication throughout my experience was exceptional; super responsive and helpful with regard to scheduling and pricing. Two plumbers, Nate and T.J., arrived to my home on July 3 to remove and replace my 75 gallon water heater. Both were very pleasant, professional, and knowledgeable regarding the new tank and piping in my utility room. They went out of their way to describe the unit and how everything worked. They were respectful of our home and took care to carefully move the old and new water heaters through the house. They completed the install efficiently. We are currently troubleshooting an issue regarding hot water, and Aqua Tech has continued to exhibit prompt and courteous responses to our questions which i expect will be resolved soon. Based on my experience to date, i would highly recommend Aqua Tech due to the professionalism of their employees, great communication and fairness of their pricing.
Robert N.
May 2017
Very well done and cleanned up after
Doree B.
Feb 2017
Worse than expected.
Robert N.
Feb 2017
As expected
Kaiyun C.
Nov 2016
Andrea responded my call and schedule my service promptly. Teddy is professional and nice. He finished the rodding about 30 minutes and gave some tips to maintain. They honored $40 discount for Angie's list member, I paid $255. I was planning to replace the old garbage disposal at the same time. But they will charge $600 for the service. I checked online with the same disposal they offered, it's $150. Which means they charge $450 for labor. Then I decide to DIY. Got a new disposal from Lowe's, replace it in one hour. My salary rate couldn't be $450/hour. If you are not care about the cost or if your hourly rate is more than $300, then I recommend you try this professional company. Otherwise, .......
Brian O.
Nov 2016
We called AquaTech Plumbing the night it occurred and we were immediately scheduled for the first appointment the next morning. Our tech, Nate arrived on time and was the ideal professional. He assessed the situation quickly, gave us options and got started right away. He even ran back and forth from the truck as we were billed based on the job and time. He did a great job, solved the problem and made sure everything was right. Thank you and we would definitely recommend them!
Joan S.
Nov 2016
Fine for 2-3 weeks. Now clog is coming back despite expensive rotoring to street. I would have been okay with the price had the clog been removed for a year at least.
Jeordano M.
Oct 2016
I guess it's fine now--I can't really get up there myself to see. I discovered afterward that the technician left a light on outside the attic (in the garage). I called to ask for someone to return the next time someone was in the area, but then never acknowledged my call and never returned. I finally asked a friend to climb up there and turn it off. If not for that I would have given them a higher mark.
Scott M.
Sep 2016
Things went very well. The technician was professional, prompt and explained everything he was planning on doing. Any rodding is spendy but AquaTech was able to accommodate our needs and meet our urgent timeline.
Mitchell A.
Jun 2016
unknown
Donna S.
Feb 2016
Called the company around 10am inquiring about same day or tomorrow availability - was informed that they had an opening at 11am. Service tech was on time and professional - swapped out and installed within 35 minutes. Seamless and every smooth service call.
Response from AquaTech Plumbing
"Hi [Member Name Removed]! Just wanted to thank you for your review of our service. I'm so glad we could help you out quickly. When it's raining and your sump pump isn't working, we try to be "Johnny on the spot". [Does anyone say that phrase anymore? I'm dating myself. : ? ) ] We appreciate you. Andrea"
Nuria G.
Feb 2016
unknown
Response from AquaTech Plumbing
"Thanks for all A's! We're glad you were pleased with us. Andrea"
Cheryl F.
Jan 2016
unknown
Response from AquaTech Plumbing
"Thank you for the A review. We appreciate you telling others about our work. And we're glad you're are a customer of ours. Andrea"
Kelly G.
Dec 2015
Late on Friday night we heard a loud boom and after investigating determined that one of our hot water heaters (9 yrs old) had exploded. We had quite a bit of water coming out but thankfully there is a drain near the tanks and no damage was done. We unplugged the units and turned off the water supply so we didn't need someone to come immediately so we waited until Saturday morning to call the company we had used in the past. They were not open on a Saturday so I turned to Angie's List to find a someone else nearby that could come the same day. After reviewing several, my husband called Aqua Tech since they were in town and had a $20 Deal for 15% off the installation of a water heater. They only had one in inventory but made an appointment for the early afternoon and were able to locate a second unit. The tech showed up on time, was friendly and efficient. He explained to my husband how to annually flush out the sediment from the tanks to extend their life. It was not an expense that I really wanted to make at this time but I was not in a position to shop around for the best price. The service we received made it worth every penny! I will use Aqua Tech again when I have a plumbing problem. They were great to work with!
Response from AquaTech Plumbing
"Hi [Member Name Removed]! I know it's been a while but I wanted to write and thank you for your review. We try very hard to give good service to our customers, and it just warms my heart to get a review like yours. THIS is what we're in business for. THIS is what we strive for. Helping you and others. Being there for you as much as humanly possible. Thanks again. Andrea"
JAMES G.
Dec 2015
unknown
Response from AquaTech Plumbing
"Yes, that garbage disposal will grind nails! (Slight exaggeration but not much.) It's quiet too. I love mine. And you will have it for so long that the price won't matter after a while. It is well worth it. Thank you. Andrea"
Jeffrey G.
Nov 2015
unknown
Response from AquaTech Plumbing
"Thanks [Member name removed]! I appreciate your kind words. We thank you for your business. Andrea"
Tim L.
Sep 2015
Over $450 for 30 minutes of work. Overall the experience was not bad....they were able to complete the job the day after I called, they were on time, they did a good job, and were professional. The only problem was the price (as mentioned by others on this site).
They wont give prices over the phone. I was told there is a $38 fee for them to come to the house and then they would give me a flat rate for the job. When I was told the price, I asked how long it would take and told it could be 30 minutes or two hours. It was only 30 minutes....which makes charging $450+ a ridiculous amount. I ended up hiring them only because we have small kids and were desperate to get our sink operational again and did not want to spend another couple of days trying o get another plumber out there.
Response from AquaTech Plumbing
"Oh [Member name removed]. Job pricing involves so much more than a plumber’s time spent in your home. We pay drive time, gas, insurance, and maintenance on trucks which come to you, stocked full of inventory they might need for your job. Plumbers have the highest insurance and workman’s comp premiums of any profession in the nation. They must be licensed and bonded, which is expensive. A staff person is paid to take your phone call, schedule plumbers and post paperwork. We pay phone, electric, and gas bills for our shop. Advertising, as you can imagine, is through the roof, to get your call in the first place. We can only do a certain number of calls a year and operating expenses must be covered by that number of calls to stay in business. I wanted you to know that it may seem high, but the cost is totally justified. Plumbing companies don’t make a great deal of profit. But we love what we do. And we’re grateful for you. Andrea"
Paul B.
Sep 2015
unknown
Response from AquaTech Plumbing
"Thanks [Member Name Removed]. I agree with you. Peace of mind, quick response, knowledge and quality work are valuable. And it takes a lot to run a plumbing business. Customers don’t have any idea how much, IF you are committed to quality and customer satisfaction. Andrea"
Donald D.
Jul 2015
Work completed in a timely manner and was well done.
Response from AquaTech Plumbing
"Thank you [Member Name Removed] A standard water heater installed is $994, for the benefit of other Angie’s List members. Your home needed a power vent water heater, which is more expensive. We really appreciate your review Donald and we are glad you are our customer. Andrea"
Licensing
State Contractor License Requirements
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FAQ
AquaTech Plumbing is currently rated 4.6 overall out of 5.
AquaTech Plumbing accepts the following forms of payment: CreditCard
No, AquaTech Plumbing does not offer free project estimates.
No, AquaTech Plumbing does not offer eco-friendly accreditations.
No, AquaTech Plumbing does not offer a senior discount.
Yes, AquaTech Plumbing offers emergency services.
No, AquaTech Plumbing does not offer warranties.