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Description of Work: After a basement flood in April 2013 (our second full-basement flood from heavy rains/sewer backup in three years), we contacted ServPro of Elmhurst who contracted us out to American InRepco. After the previous flood in July 2010 we had used ServPro and they did a good job, cutting out 8 ft of drywall and cleaning/drying after 12 inches of standing water. At that point, the basement had already endured two decades of minor flooding and resulting mold, so it was a large cleanup job. We hired them 6 to 8 weeks after the flood, and they were very responsible, helpful, professional, and we were charged approximately $2300. FYI, we had no insurance at that time and relied on minimal funds from FEMA + a significant disaster loan through FEMA. FEMA required us to get sewer backup insurance as a condition of the loan, so when the April 2013 flood hit, we had insurance coverage. American InRepco responded promptly to our contact after the 2013 flood (resulting in 18 inches of standing water, which receded within a matter of hours) and their work was completed within a few days after the flood. Because of the previous ServPro work which had dealt with decades of mold buildup, and some mitigating factors used during basement reconstruction (e.g., Trex instead of wood at baseboards), cleanup was much less in this case, and drywall was only cut to 4 ft instead of 8 ft. There was confusion about the cost; they had originally said they'd do it for the same cost as ServPro's earlier job (so that's what was submitted to and initially paid by insurance). When the ultimate bill came in for nearly double, I was surprised. As it happens, the insurance company paid it with no issues. I acknowledge that the timing was more in the thick of the post-flood rush, but between the lower extent of the work and the doubling of the cost and the miscommunication about the cost, it left a bad taste. Still, they do good work, responded when we needed them, and if I'm in the position of needing services like that again, I'm glad to know they're there and would recommend them to others. P.S. For those who have endured basement flooding due to sewer backup, I strongly recommend sewer backup insurance. It generally tops out at $25K coverage, but for some reason (maybe FEMA required more) we had $250K coverage, which was helpful because our costs ended up over $30K.