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STONE SYSTEMS OF CHICAGO LLC

Countertop and Backsplash Service,

About us

We are a 20,000SF shop that measures, fabricates and installs Granite and Silestone (quartz) Countertops.

Business highlights

21 years of experience

Services we offer

Silestone (Quartz) Countertops, Granite, Marble

Services we don't offer

Cabinetry

Amenities

Eco Friendly Accreditations

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • MasterCard
Reviews
2.67 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
29%
4
14%
3
0%
2
0%
1
57%

Filter reviews by service

Showing 1-7 of 7 reviews
Victor L.
Jan 2020
1.0
Countertop and Backsplash Service
$10,000
installed countertop has chip but they just fix it with glue even though the manager told me that they will replace it before installation. Now the glue is gone and the chip comes out!!!! I tried calling but ignored. NOT RECOMMENDED.

Morton F.
Dec 2018
1.0
Countertop and Backsplash Service
$549
Disaster. Wife handed installer mounting clips for a sink and they walked out with them and then denied having the clips. During the installation, they removed a bracket from the wall and then drilled a hole in my wall in the wrong place. They are a Home Depot subcontractor and my payment was to Home Depot.

Kathy E.
Jun 2015
5.0
Countertop and Backsplash Service
Yes, I recommend this pro
unknown

Jamie Z.
Jan 2014
1.0
Countertop and Backsplash Service
$4,000
This was a horrible experience for me.  The Stone Systems workers came to my house to measure my countertop.  I mentioned to them that we are still completing the re-facing of 1 section of cabinet, but the old cabinet faces, drawers, and doors were still on the cabinet. As such, I asked them to assume that the length would be same as what's currently on the cabinet.
I guess this was too much for the installer to understand, because when they came out to install the countertop that section was an inch too short. Which left no overhang. Unfortunately, I didn't notice this mishap the day they came to install.
A month later, I contacted them regarding the mistake and I  hoped to get the mistake fixed. They refused to fix it. AND, to make it worse the installer was extremely rude when they came back to review the work. They claimed I never told them there would be doors and drawers in that section. Really! Why would i lie about that? I want my kitchen to look good!  
Now, I am stuck with a horrible looking countertop, because I trusted them to measure correctly. Well, lesson learned. But, don't ever use this company.


Response from STONE SYSTEMS OF CHICAGO LLC
"[Member name removed], as the Regional Director for Stone Systems I want to first apologize, and second will be calling you tomorrow as I am not available today. My email is [email protected] - Please send me your direct contact information. I will be looking up your job when I am in the office on Friday if I do not hear back from you. Thank you, Gary"

Manjula D.
Aug 2013
5.0
Countertop and Backsplash Service
Yes, I recommend this pro
$6,000
Went to Home Depot for a quote which I couldn't beat (IKEA came close but went ahead with Home Depot).  They use Stone System of Chicago.  Read some reviews online and was a little concerned but everything went great and I have no complaints.  They were prompt, professional, and kept communicating with me and Home Depot.  They had to come back a second time to do the island back splash.  Would use them again if I had to.  Would recommend them to my friends.
Response from STONE SYSTEMS OF CHICAGO LLC
"Thank you VERY much, glad we could be of service to you!"

TODD L.
Mar 2009
1.0
Countertop and Backsplash Service
$3,500
I had a horrible experience with Stone Systems! I had to have over 4 countertops redone, due to not cutting straight or defective products. It was a nice looking product, but horrible company! They were late, but show up on the correct day. I would not use them again!

Jo P.
Feb 2009
4.0
Countertop and Backsplash Service
Yes, I recommend this pro
They prompt with the installation. The quality was good and we have no problems. The seams were very well hidden. They did a very large piece and it has no seams. I didn't know that there were hidden charges because there were no seams. That frustrated me. I was pleased with what they did. I should have been informed. They gave me a lot of feedback on how to care for the counter tops. They look very good. They were careful and cleaned up.

Licensing

Bonded

Insured

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FAQ

STONE SYSTEMS OF CHICAGO LLC is currently rated 2.6 overall out of 5.

Monday: 6:00 AM - 5:00 PM Tuesday: 6:00 AM - 5:00 PM Wednesday: 6:00 AM - 5:00 PM Thursday: 6:00 AM - 5:00 PM Friday: 6:00 AM - 5:00 PM Saturday: Closed Sunday: Closed

STONE SYSTEMS OF CHICAGO LLC accepts the following forms of payment: American Express, Check, Visa, MasterCard

Yes, STONE SYSTEMS OF CHICAGO LLC offers free project estimates.

Yes, STONE SYSTEMS OF CHICAGO LLC offers eco-friendly accreditations.

No, STONE SYSTEMS OF CHICAGO LLC does not offer a senior discount.

No, STONE SYSTEMS OF CHICAGO LLC does not offer emergency services.

Yes, STONE SYSTEMS OF CHICAGO LLC offers warranties.

STONE SYSTEMS OF CHICAGO LLC offers the following services: Silestone (Quartz) Countertops, Granite, Marble

Cabinetry