Ray's Bike and Mower Inc

"Hello Mr. Hoff: Thanks for investing your time in a review of our performance. We are glad to know and help you:) Thanks too for your patience with the extended time needed to complete the snow blower repair. Last winter was extremely tough on the snow blowers. We are seeing that with the pre-season repairs for this winter season. There have been more "restorations" than tune-ups and they have taken a toll on our scheduling. Regardless, we complete each snow blower with the care and attention to detail that keeps our customers happy."

"Hello [removed members name]: Thank you for investing your time in providing feedback to the services we quoted and performed on your snow blower! A snow blower is one of the hardest working tools in the garage, shed, etc., other than the operator. All of the systems on a snow blower work together to supply the continuous shovel loads of snow needed to clear the driveway and such. We are happy to hear that our suggestions you acted on to return your snow blower to proper operation performed as expected and were not "up-selling". Experience has taught us well to know what does and doesn't need repair. We will never sell or change a part that will not noticeably improve performance. This has been a great winter to have a working snow blower:) We strive for 100% customer satisfaction. We'll look at the power equipment or bicycle with you and diagnose the performance needs. Together we will weigh the cost and estimated job completion time to determine if it makes sense to repair or replace the item. It is fun and rewarding to read the happy customer reviews. All of us at Ray's Bike and Mower sincerely appreciate your business and positive feedback!"

"Hello [member name removed]: Thank you for investing your time in writing a review of your experience at Ray's Bike and Mower, Inc. We do our best to ensure every customer has the same, positive experience as you did! On the flip side, thanks too to you for being polite and a pleasure to work with. We know you have a choice of where to purchase or repair your outdoor power equipment and bikes, etc. We are thrilled you chose us! I am a former tool and die maker. A favorite sign in the tool room stated "If you don't have time to do the project correctly, when will you find time to do it over?" We employ this statement in each job we do for our customers. We have customers that chose to give our service and products a try after a non-favorable experience somewhere else. We sincerely value each opportunity to meet a new customer. Thanks again for your business and for your kind comments! Our industry is a trust industry. All of us at Ray's Bike and Mower, Inc. will do our best to earn the trust of our customers! Come back and see us anytime - even if just to chat:)"

"Hello Member: Thanks for your kind comments and especially for investing your time in this posting! It was certainly a pleasure working for you on the Schwinn Collegiate. I trust it is tough to find repair shops willing to work on the older bikes. They usually take some extra time to determine what is broken and locate the needed parts. We know this bike has some good history with you and keeping it going is what we strive for. We really believe that "everyday is customer appreciation day" and we appreciate your business! Sorry for the late reply. Let's all make 2013 a good year for every reason! Ray - Ray's Bike and Mower, Inc."

"Hello Member: Thank you for your business and for taking your time to provide a summary of the service you received from us at Ray's Bike and Mower, Inc. Reading your summary was like performing the repair again. Very accurate. Each job is viewed as if it were my own equipment. Repairing it correctly for a reasonable fee is our goal. Every day is customer appreciation day!! Surprise repair bill totals are not tolerated. Our goal is to evaluate the repair needed and determine if the equipment is worth the repair estimate. If so, we will provide an estimate and ask for the customer's approval to proceed. In the instance additional item(s) are discovered, we will call the customer with the findings, cost to repair and ask for approval to proceed. Pretty simple formula for successful customer service! You will always get this from Ray's Bike and Mower, Inc. Thanks again for the review and your business! Ray."

"Hello Member: Thanks for the review! It was certainly my pleasure to be of service to both of you. Trust me, it was a long summer after completing the big repair on your snowblower. I had hoped you would have had a chance to use it after completing the task of getting it back in shape. The investment you made in the "good old Toro from Buffalo!" was significant and worthwhile. They don't make 'em like they used to. Glad to have you prepared for the infamous blizzard of 2010. Upon successful tryout of our repair service, your promise to post the first listing on Angie's List for Ray's Bike and Mower was greatly appreciated! Thanks again for your business and for the Angie's List listing! Ray"