Hearth & Home, Inc

Back in 2006, Hearth and Home installed a gas insert into my wood burning fireplace. Their work was superb. Over the years, they serviced my gas insert every other year (cleaning). In 2017, I decided to redo the look of the fireplace. I contacted Hearth and Home. The staff was excellent throughout the entire process. I had some ideas, but they helped those ideas become a reality. The gentleman in the showroom helped me with the materials and look of the fireplace and provided and estimate. Then someone came to my home to ensure that what was being requested was feasible. While at my home he mentioned a couple of ways some situations could be done. I was thankful for his expertise. We were able to eliminate an electrical cord that had been used to power the blower on the fireplace. They also eliminated a big price of the insert which allows the stone of the fireplace to shine through. The gentleman arrived on time each day and cleaned up before they left each day. I am thrilled with the results. I can recommend Hearth and Home without hesitation.

Peter was excellent and in general I highly recommend this company. They have been very informative and responsive from the first day I contacted them. I'm impressed by how organized they are and the info they keep on file for clients. Peter called to see if he could come early which I was happy about. He was efficient and through, and took time to explain how my fireplace works as well as answer my questions. He was very nice and I felt comfortable working with him. On a side note I appreciated that he took off his shoes- I'm sure it's a hassle but the snow and slush make a mess! He also laid a drop cloth in the work area which I really appreciated. I find this company is respectful of their customers and doesn't overlook the small details. I highly recommend and I'll be using this company again.

The stove was installed on September 16, 2016 and has been used to heat the 11' x 13' foot space as well as the kitchen and bedroom it adjoins nearly every day since the weather turned colder. It has performed flawlessly and has helped transform the otherwise useless back porch into the preferred place to be in the home when the mercury drops. Sub-zero temperatures are easily dealt with when this stove cranks up and starts belting out the heat with the optional blower. The Greensmart remote effectively monitors the temperature in the room and adjusts the flame level to keep the temperature exactly where you set it. The installation went smoothly except for one disappointing event I will explain in the space below. Both Jim P. and Oskar D. arrived on time and carefully laid out the parts to the stove on the lawn behind the porch. Both men worked silently, each appearing to know exactly how their labor was to be divided and where each part of the installation would intersect. They were very careful and deliberate about their work. Oskar took obvious pains to carefully place the stove near the wall it was to be vented through, level it, and assemble the stove's extetrior trim and position the fragile ceramic logs inside the unit. He was equally careful not to nick or dent any of the beaded fir applied to the wall that the stove's vent pipe and escutcheon were mounted to--something I appreciated. After a discussion on how the gas to the stove would run, Jim installed the line with a labeled shut-off and tested the connections for leaks. His work was very clean and thorough. After everything was assembled and working to the satisfaction of the two men, Jim took the time to explain how to run-in the stove, explain how it would operate in the case of a power failure, basic maintenance, and how to use the remote in its various modes of operation. He was especially good with any questions I had about the unit. There was only one disappointing experience that I experienced. While boring a hole for the gas line, Jim accidentally nicked a wire supplying power to one of the outlets in the porch wall, shorting it out and rendering it unusable. He informed me of this almost immediately, but did not offer to repair it. Towards the end of the installation, I explained to Jim that I felt this was not acceptable, and that I wanted the line repaired or expected some type of credit applied to the final bill. After an uncomfortable silence, (and I suspect a phone call to the home office), Jim repaired the severed line the correct way with a new box and repair kit, tested the outlet in front of me, and documented this on the work invoice. Aside from this, I was very pleased with the prompt, professional, courteous, and thorough work of Jim and Oskar's installation, and would recommend them.

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