Williams Roofing & Insulation Inc

the job was good they kept me informed and always on time, the job is complete

Very bad experience. Quoted approximately $5400, asked if that included roof on porch and advised yes. Then when came to pick up $2500 down payment, advised approximately $1500 more for porch. It took 1-1/2 hours to remove the roof. Mark and his son Tommy then arrived and told me all the wood needed to replaced and they wanted 80% before they would continue. They would not provide a warranty unless I agreed. What could I do? I questioned why 80% when most contractors don't require that much at the beginning of a big project. That's when the verbal abuse began. They told me people like me don't pay which is untrue since they don't know me and I have never not paid a contractor. I made the decision to pay them 100% of the $10,500 it turned out to be so I didn't have to have to have to speak with them again. At that point, I tried to end the conversation but he stood there with the receipt and would not give it to me. He told me if I left a bad review, he would have me fined $5000 pursuant to disparagement and liquidated damages provision in his contract. I had to threaten to get my phone and video tape him before he gave the receipt to me so I could go back in the house and get away from him. There is damage to the gutter but I don't even know I will ask him to repair because he is so incredibly rude and I don't want to associate with him. Beware of the reviews. On google, Ms. Desi indicates she used to be friends with Mark and he asked her, his family and his friends to write fake reviews. And he threatens unhappy customers with fines if they write a review he is unhappy with. He is a bully. Williams Roofing has been SUED FIVE TIMES IN COOK COUNTY: 2016-L-010348, 2012-M1-156389, 2002-M4-001745, 2001-M6-003391, 2001-M3-003829. Beware!

We had our old roof for 19 years, and had to work with it through ice dams, leaks and basement leaks (due in part to inadequate gutters), as well as much exposure to leaves, seeds and pine needles. In addition, we have had to fend off stink bugs at every opening that penetrates the roof. So at the age of 67, after waiting years to get through the recession and be able to afford the fix, I really wanted a “system” that would work, not just a new bunch of shingles. Williams Roofing gave us a competitive bid, but we chose them because they seemed the most knowledgeable. And because they were the only ones who recommended the ShureFlo gutter covers Marc Williams impressed me at the outset as someone who understood all this and could address every question with confidence, experience and a plan. Every issue we brought up he knew about and had a perspective on. The project moved forward as Marc said it would, their people came on time, worked hard and were very polite and easy to have on the property. I was able to watch and ask that they do this or that little thing, and they complied happily. I bothered Marc with a lot of questions throughout the process, which he answered without seeming put out, always very helpful. Yes, we did have a cost overrun, but that was because the underlying roof deck was in bad shape, a thing I pretty much expected. We had an older slat roof which had some rotted, broken or split boards. The whole surface was recovered with OSB plywood, which not only trued up the deck but gave us an additional layer of insulation. But Marc had already quoted what the cost was going to be if this happened, so there was no surprise in this. Everything was cleaned up as promised, the new gutters were installed with the covers, and everything looks great. We had some fairly strong rains after the installation (though so far none of the extreme rain we can get in our area). All the water stays in the gutters and goes down where it is supposed to. And the seeds and leaves do not. I waited to post this until we had some fairly serious rain + leaves action. So far I’ve done no gutter cleaning and yet not one drop of water has spilled out of the gutters. The acid test will come in the winter, when we see how things fare with a heavy snow. But so far everything works as it should, and I have a sense at this point that we made the right decision.

Marc Williams came out to quote and seemed very professional when quoting the job, but once we signed he was not as responsive. There were some delays, but they finally started the roof. After the roof was completed, I saw that the caps that were put on did not match the rest of the roof. Marc indicated that the ones he thought would match were more expensive. He obviously knew that they had installed caps that did not match and was making a lame excuse. I doubt that matching caps cost more and if they did he should have used them to complete the job properly. Marc indicated that they would come back later to change the caps. He did not ask for the extra money for additional plywood that he said they used - said that I would know for sure that they would come back as I had not yet paid for the plywood. That is the last we saw of Marc Williams. At that point, work started on replacement of our street, so we told him we would call him when the street was completed. Once the street was completed, we called Marc. He at first asked if we would call him back the next week. Another time he wanted us to call him the next day. Another time, he said he would call back the next day. After several calls, Marc no longer answered our calls and messages for him to call us back went unheeded. I am hoping that he did not take any shortcuts in other materials that will affect the quality of our roof.

On August 10, 2018 Williams Roofing replaced the roof on my house. After the initial work was completed, I inspected the job and developed a list of items needing fixing/repair. This list was shared with Tommy Williams from Williams Roofing on August 14, 2018. We discussed the list and viewed some of the problems needing repair. Mr. Williams stated that his company would correct all of the items on the list. To date, Williams Roofing has not done any of the repairs they agreed to do. Mr. Williams was very unprofessional in his handling of the repair list. He belittled me and made fun of me in an email. In 30 years dealing with contractors, we have never had a contractor handle a punch list in such an immature, irresponsible, and unprofessional manner.

Outstanding. There where there on the agreed upon date, covered everything, removed the old roof, ensured that I did not need any wood replaced, installed the new one, removed all the old material and made sure the yards where safe for my family and dogs. I now have a fantastic looking new roof, and it was completed by folks that made it a point to ensure their product would last. Highly recommend if you want an honest contractor that give you a great product.

Outstanding company! I met Tommy on a Friday to get a quote, hired them, and had a new roof on my house the following Friday! Great communication, extremely reasonable pricing, and every person I encountered from their company was professional and courteous. They had the roof completed in one day, where every other company quoted two or more days for the job. I highly recommend Williams Roofing!

We were extremely satisfied with them.

Work was performed as contracted. Work crew was professional and courteous. Clean up was very good.

I've had one of the worst experiences from ****. A contractor that was recommended by your website has use bullying and intimidation tactics to force me to work with them. This company name is Williams Roofing & Insulation Inc. Located at 6044 Carol Ave Morton Grove IL 60053. The owner name is Marc Williams. On December 05, 2016, company representative Tommy Williams came to my home and we schedule an appointment for March of 2017. He told me I had to pay a $2000.00 deposit to hold the date. He told me during this initial presentation he may have to replace the wood underneath the roof. He told me it would be at $1.70 a square foot if needed. I agreed. On March 18, 2017, his company came out and once they did the tear down, Tommy came in my home and advised I need the plywood. I asked if I could keep the old wood and he explained if you don't take this plywood your warranty will be voided. When the winds come and blow off the shingles you will need to contact a contractor which cost about 700 to repair. High winds and hail is common in my area of Hillside Illinois. He gave me the price and then I ask how are you coming up the price he told me I was insulting his integrity because they do over three million dollars with Home Depot. I told him I just need to know what I'm paying for and he told me, "It's all or nothing." He stated he would just tarp the house and leave. He showed me pictures of my home with the attic exposed and the roof via his smartphone. I personally attempted to go on the roof but got scared. He said I don't understand if he nails the wood into the existing wood than he would be nailing into air because of the holes in the wood. I had to explain I understand the concept but I don't understand your pricing. I need to find out how you're coming up with this price and what square foot are you using to come up with this price. I thought that was a fair question but one he couldn't answer. When I realize he didn't know I told him what I could afford and asked how he can get the price within that budget. As he continue to bully me I started to cry because he told me he would leave and just tarp the house. He walked out and then his father Marc called and said if I don't pay them now he was going to call the police so I wrote out the checks without my roof being completed. I paid him because I didn't want the house expose to the elements and animals. His crew did not finish the job and they were scheduled to return on March 20, 2017. On March 19, 2017, it rained and I asked if they could do a saturation test to verify if the wood was wet. Tommy said it would be a charge and never told me because he got upset that while I was talking to him I found plywood that his crew threw in the dumpster. They were over charging me for the square footage of my home. My home is 768 square foot with a medium pitch. Give or take that is about 861 square foot. He stated he was charging me for 1400 square foot and will refund $185. He then called his crew off the job and I called the Hillside Illinois police. The foreman on site agreed that the felt paper was even wet and they didn't know about the wood if it was wet or dry. If the saturation test is not completed than it voided the warranty. The foreman on site decided to reapply felt paper but the only paper they had was the wet paper they left on the lawn. I want dry paper. I found after this that that paper is not that expensive. Then the father Marc called and stated I will not finish your work until the check clears and then he start to become insulting by saying I don't know if your check will clear so I will not do the work. After my check cleared I requested on March 21, 2017 to cancel the contract and refund all monies. He told me I will not refund your money and the only option I have is for his company to finish the work. I told him I will no longer be intimidated or bullied by him. This company forcer me to pay then lied that it took 2 hours for me to make a decision. I made the decision to say yes when he told me to get plywood what took longer is to find out the how he got to the price. Tommy stated that if don't just pay now he would leave. Then he walked out. As soon as he walked out his father Marc came back and said he would call the police if I don't pay. Throughout this ordeal he started saying things like, "Didn't you cry, adults don't cry." "Have someone read your contact because ignorance is not defense, and do you have a hard time reading." These are few of his insults in text. I will be pulling all text messages and allow you access to read them. He told me I need professional help and if you contact me again I will call the police. He ever stated I was harassing him and he would get a restraining order against me and then a few minutes later he wanted to know when he could come on my property to install the roof. I have pages of text messages to verify this conversation. I told him I don't want to work with someone so unstable an I will have police on premise when he can schedule a time for pick up of equipment, material & dumpster. He refuse to answer when he will do that but he made it very clear that he will keep my money and refuse to refund it. This is the same people who say I am untrustworthy but he stole my money, bullied, intimidated and insult me every time he could get a chance to do so. Who would want to work with a man like that. I am going to pay for iexplore application to download all text messages from both Marc & Tommy. This man has made it hard to work with him. Disappointment with this company has consumed my soul. My first time I used Home Advisor I got the worst contractor. I've never had to deal with someone that was so unprofessional. He reference terms that also did not apply to me or the situation. This is heartbreaking.

It went excellent from the point that we spoke, to the estimate, meeting with him, having the roof installed to the clean up. Highly professional. I would highly recommend him.

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