NORTH SHORE TILE & SHOWER REPAIR INC

Kristopher was clear in explaining what was happening with the failing grout and outlined the steps he would take to repair the tub surround. He also removed the shower door and patched the small holes that were left behind. The work was thorough and done well.

We were very happy with how the job was handled from start to finish. Kristopher communicated clearly about the options, and we did not feel any pressure to take the more expensive option. He was punctual and finished the job within the estimated time frame. The finished product looks great. When some unexpected situations arose during the work--due to the quirks of our building--he communicated about the difficulties encountered and his plan to resolve it. He seems to be very knowledgeable about tile and takes pride in the quality of his work.

A job well done.

Superbly. On his first estimate visit, Kristopher identified and explained all the problems he saw, gave me a fair estimate, and made on simple fix to the shower door that reduced subsequent leakage 75%. It is understandable that he is very busy -- I had to wait a few weeks for him to schedule the work, but there was no urgency -- but he called to schedule, reminded me of the appointment, and called before he arrived. He was always dead-on punctual. Once he began, the work he did was thorough and effective. He came three days in a row -- the last visits out of an abundance of caution for the work. After removing caulking and grout and letting the underlayment dry, he grouted on the second day and let that dry well, then came back on the third day to making fine grout adjustments and seal everything tight. He is warm, friendly, and thoughtful. For the best possible work at very reasonable prices, I would always call Kristopher.

Fantastic. Not super cheap, but Kristopher did the job beautifully and was extremely conscientious and responsive. Very concerned about getting it done correctly so the problem doesn't recur. Extremely knowledgeable.

We are extremely happy with North Shore Tile & Shower Repair. Our tub had a troublesome grout problem that caused our bathroom to leak on our neighbors below. Kristopher went the extra mile to help us out. Including coming to our condo late on a weeknight to give us an estimate and install a temporary solution until he was able to properly repair the grout.

Most importantly his work is top notch and our bathroom is fixed! No more leaks on our neighbors below. On top of that, Kristopher is a joy to work with. Professional, pleasant, a good guy all around. We recommend him wholeheartedly.

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Kristopher is a pro.  Doesn't mince words.  Isn't cheap, but you get your money's worth.  "Do it right or don't do it at all" is his unspoken approach.  He was neat, cleaned up, took his time,  I liked him, even if he was a White Sox fan.  :-)   Will call him again.

North Shore Tile & Shower Repair Inc. really seemed to know what they were doing. We had some other contractors come out to look at the job, but tile was all he did, so he knew his stuff. He was the one doing both the estimate and the work. They weren't going to be sending a different worker or crew to do the work. I liked that. He really was a perfectionist and I really liked that he made sure that everything was dry before he put on the next step so we wouldn't have any problems in the future. He's very meticulous.

First of all, the work was excellent, so if this is the only criteria you look for, then do not read this review further.
Professionalism: Eh, not so good.  First of all, the owner does not take kindly to dogs and 'ordered' my poor unprepared houseguest to put my dogs out of the way- in a brusque manner that put us both in a sort of foul mood afterwards. I do not believe he would have spoken to my husband in the manner that he did if it were the same situation. Needless to say, she was very unhappy with this interaction, but I was not there to witness it.So, since I was not there, I blew it off.  But the only reason I  decided to write this review was because of the the owner's last semi-joking comment, "I am here to make money, not friends" while waiting for me to decide on form of payment, since my husband was not yet home.  After the interaction with my houseguest, I was not in a joking mood for a comment like this.
Comments like these are unprofessional and leave a bad energy at the close of the transaction. I had a favorable impression when first meeting the owner, but was disappointed by the interactions as above.  Of course, my husband had only positive interactions-go figure. So, if all you care about is quality of work, then hire this company. If you like to feel good about the people you hire from start to finish, then reconsider or be prepared, particularly if you have dogs. The other staff of this company were very nice, by the way. 

Updated review as of 12/2/2012:
6 months after the upstairs shower repair, the glass door has become loose again from its silicone sealing.  We followed proper care instructions and waited for the sealing to completely dry before using the shower, so I know this is not fault on our part.

I would definitely not use them again, as the professionalism AND quality are now BOTh low on my list.

My experience with Kris and his helper was great.  The first day he came was right after a huge storm, and our house had no electricity.  Kris nevertheless worked all day inside the shower stall without A/C or even a fan.  He replaced well over 100 tiles, along with the wall behind them.  The shower now looks beautiful, and no more leaking!  He did a great job of grouting the entire shower stall and some other areas in the bathroom that needed new grout.  He also did a good job of cleaning up the dust and debris when he had finished the work.  He was punctual, personable, and took pride in his work.  I would definitely use Kris again.

It turned out very well.

It was hard to decide who to call to fix the shower because we needed someone to do work with the ceramic tiles, the glass shower enclosure, and the bench seat.  Kris was an expert in all these areas.  He had to completely rebuild the bench seat.  He was easy to work with.  He had a lot of knowledge and experience.

The work was completed in three days. The shower looked new and the water leak was repaired and no longer present. Kristopher is experienced in bathroom tile repair and has been doing this work for several years. Additionally, when I was searching for a service person for this repair, NORTH SHORE TILE & SHOWER REPAIR INC had very little competition offering this service.

Never showed up for the 1st appt. to look at the job and provide estimate. Showed up the second time on time. Promised to send me an estimate in 3 days. He was going on vacation. In case I didn't get an estimate, he said I should call. I sent an email to their website, called twice , still no response nor estimate 4 weeks after he visited.

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I would highly recommend them.

Missed appointment and never called.

We paid Kristopher $25 for an inspection visit. He was very accommodating with his schedule around our bathtub refinisher. He came the day before the bathtub refinisher to do the grout work. He then returned after the bathtub refinisher to do the bathroom caulking and kitchen sealing. He and his colleague did good work.

Kristopher provided a reasonable estimate for work that would take 2 days. He did the work as promised in excellent fashion, with a daily cleanup. Now, several days later, after multiple showers, there is no more water leak.

KRIS EDUCATED US ABOUT SHOWER TILE IN THE PROCESS OF DOING A THOROUGH REPAIR JOB & POINTED OUT ERRORS IN THE ORIGINAL WORK. IT WAS MORE EXPENSIVE THAN WE ORIGINALLY ANTICIPATED, BUT WAS A 3 DAY PROJECT. WE DIDN'T GET OTHER BIDS SO WE CAN'T SAY IF THE PRICE WAS COMPETITIVE.

THE PEOPLE WORKED VERY CLOSELY WITH ME. THEY WALKED ME THROUGH THE ENTIRE LOAN PROCESS AND BUILDING OF THE HOME. I WAS INCLUDED IN ALL FACETS OF THE CONSTRUCTION. I LOVE MY HOME.

THEY WERE VERY PROMPT AND VERY NICE.