Cedar Mill Fence Company

I should have checked all these reviews before engaging them. Overall fencing was good but I was charged for branch removal from a tree even though their estimator told me that they will take care of everything. Moreover, they had cut two of my sprinkler pipes and did not even inform me about it. My garden was flooded in the morning as I had my sprinkler to run every day early in the morning. All that I was asking was to reimburse $200 paid to their crew to remove the branches but no they would not. So watch out for all the hooks and hidden costs. Not ethical

They installed my fence in July of 2015. We had a storm which big branches broke through 2 sections of the fence. I called Mike Okeefe the owner and he said he would come look at it and said it would be a minimum of $2,500. He took my address and never came. I called the company and they said they weren't doing nothing but new fences. I called their competitor Cedar Rustic and they said if they installed the fence they would come out and repair it, but they were nice and gave me 2 fence repair companies to call. I think if you need a fence done you should use Cedar Rustic in Joliet because they would come and fix a fence that they installed for a customer that did business for them. I think it is very ignorant to treat a customer like Mike Okeefe did to me, promising to come out, i even texted my address and he said he would come the next day and did not come!

Worst business experience we ever had. The contract never lists their warranty, so it is only verbal. We hired Cedar Mill to add an additional aluminum fence next to an existing aluminum fence. They erected the fence with a few things left to be done when we realized over half the posts had paint jobs that were defective with grayish brown discolored spots, big blotches and large patches, and every post had numerous nicks, dings, scratches, scrapes, and scuffs which were not from installation. Most of the posts looked like they were dropped or dragged on gravel, and none of the posts were acceptable by any standard as new posts. They either under or over poured the cement (not concrete because they never used aggregate like sand or small stone). The second day after a torrential rain that filled the holes to the top with water, they just shoveled Portland cement and 1+ inch stone into the holes mixing everything with a big rod overflowing everything into the grass. They were a foot off on one side of the fence making the adjacent side angled, and if it wasn’t bad enough every post was not acceptable, a ¼ of the fence sections had either bad paint jobs or excessive scratches. They tied into the existing fence voiding the warranty instead of putting up a post next to it, and then they defaced the existing fence by tearing off the stickers of the other company peeling away the paint. They laid the four gaits with plastic on the grass for two days in 90+ degree weather burning out the grass, and the plastic adhered itself to the gaits which requires chemicals to remove the film. They were supposed to remove the dirt and put our handles on the fence which was in the contract, and when my wife talked to Mike, he said they don’t remove dirt unless we pay for it and if we put our cheap locks (actually expensive) on their fence that he won’t warranty it. I was angry that he got hostile with my wife, and his comment to her was Dan only works here and I am the boss who makes the decisions. We called the salesman Dan out, and he suggested they could paint all the posts which was not acceptable, and when I asked him if he would accept the job at his home, he said he wouldn’t. I told the salesman that it looked like they bought the fence and posts from a second hand sale. The salesman took photos telling us he would talk to the owner and get back to us with a solution later in the afternoon which never happened, and by the next morning we still heard nothing from the salesman. Since we only had a $200 deposit and the fence was not yet totally finished, we fired The Cedar Mill via e-mail and certified mail requesting they remove their fence, posts, and concrete from our property, and we never heard from them again. We hired the company that did our original fence to do the job for us the correct way. In order for the other company to install the new fence we were forced to take down the Cedar Mill fence, remove 36 posts using an auger down 36 inches below ground then digging them out by hand the rest of the way, and partially remove another 18 posts so these would not interfere with the new fence install. When we removed the posts, we realized that there was something wrong, and we discovered they never used an aggregate with the cement like sand and small stone which is what makes concrete. Most of the posts came out in sections as they broke quite easily as they weren't concrete. One gate post had already started to disintegrate when we were digging it out, and with the poor quality of the poured cement, this fence wouldn’t have lasted very long. Since they abandoned their fence forcing us to remove it and the concrete, we were forced to file a lawsuit against them for time and expenses to remove their fence since we never paid them for the fence and it was their fence. I have about 2000 or more pictures of this disgusting fence. I have attached a small sample of photos.

Didn't show up for the estimate. Then made up an excuse that was very difficult to believe when called on it.