RampNOW

Very well - they explained what they were doing all through the process.

Will never contact your service again no one called or got in touch with me about anything and still have not bad business will never use Angie's list again. Eleanor Reed

No one would do the project Made promise but never followed up I will never contact Angie list again.

No one would do the project Made promise but never followed up I will never contact Angie list again.

We first met with Carlos to go over the various stair lift options. Carlos spent quality time explaining the options to us. Carlos later came to the house to familiarize himself with my needs and to explore the options available to meet my needs. Once we selected the stair lift that would work well, the process was completed in a timely manner. The installers Kyle and David were excellent and took the time to explain the operation of the unit and answer our questions. We are very pleased with our selection and would highly recommend Ramp Now. Carlos is a very caring individual and it is obvious he wants to make sure his clients are provided with the excellent service adequately meeting their needs.

In the terminal stages of my cancer, my wife had become so weak that she was having a really hard time climbing up or down the stairs. We have two sets of stairs - one from the foyer to a landing and then from that landing to the second floor. RampNow was the second company we got a quote from. RampNow's technician who came to give us a quote was punctual and professional. He explained every option and process in detail. Their quoted price was only competitive to the other company's but the first company did not have an option to rent. Whereas RampNow did. For me, with my wife's prognosis, this was the key influencing factor in going with RampNow. They were punctual on the installation date and did their job professionally and in less than the estimated time. Their products worked well as long as we had them. I notified them right away when my wife died that I didn't need the stairlifts any longer. It happened a couple of days after the following month's rent was due. Even though they couldn't come immediately to uninstall it, they waived the rent for that month.

Pretty effortless. It did need two visits, only because I wanted white grab bars to try to blend in with the white tile work. If I had liked the chrome it would have been accomplished in one visit. The actual installation took about 20 minutes and the installer requested our vacuum and vacuumed up the dust he had produced! Very satisfied.

I called RampNow and asked if they could come out and take a look at my moms home to discuss what it would cost and what it would take to have a chairlift installed in her split level home. I scheduled an appointment for a few days later. On the day of the free estimate two gentlemen arrived promptly. We discussed several options including: a. one custom chairlift that would travel from the basement, up to the main level then wrapping around a wall to move up to the top floor. b. two new chairlifts (one from the basement to main level and a second from the main level to the top floor) c. two used chairlifts The RampNow representatives answered all of our questions then left with no pressure exerted. My mom called RampNow and told them that she had decided on the two new chairlifts option The same to gentlemen arrived promptly a few days later.. They worked efficiently and quietly. the only wee negative is that they left a few dings in my mothers wall. They demonstrated the easiness of using the chairlifts. They cleaned up and left after about 2 hours time. Again, they answered all our questions before leaving. A few days later the chair lists were making a horrible noise. My mother called the company. The next day another RampNow representative came out and told us that he needed to add additional lubrication. He lubricated both chairlifts and was gone in under 15 minutes. The chairs have been working perfectly (and quietly) ever since. My mom doesn't like that the chairs move "so slowly" but I am thankful that they move slowly. As the gentlemen from RampNow advised us, the chairs move slowly to keep everyone safe.

In all fairness, Carlos and Jessica have been very polite. At some point, however, being polite doesn’t negate a lack of communication, consistent delays, misleading and, perhaps, false timelines. My Dad lives in a 2 story house where he cares for his 99 year old mother. He was facing an impending 6-month mobility issue when we researched a stair lift company. Of utmost importance were chair capacity, installation timeframe and cost, in that order (vendor reputation not withstanding). We knew then, that he would have to severely restrict his walking and going up/down stairs in his home. Dad reached out to two vendors that advertise on TV. I made a preliminary call and spoke with Jessica at Ramp Now. I explained the situation and circumstances, which she assured me that they could accommodate. I then suggested that my Dad contact Ramp Now, an Angie’s List vendor with an A grade and good reviews. Of the three vendors, Vendor #1 didn’t offer a heavy duty lift. Vendor #2 did an inspection on the same Friday as Ramp Now, provided an estimate and offered an 8-week timeframe. Carlos from Ramp did an inspection and provided an estimate with a 3-4 week timeframe. The Ramp Now estimate was $3K higher than Vendor #2, but offered the more optimal installation timeframe, so Dad chose them. Here’s the timeframe of events as provided by Jessica and confirmed with Carlos: 9/20, spoke with Jessica & Dad on 3 way to schedule appt.; 9/22, Carlos did original inspection but didn’t have the necessary camera for custom design photos (said it wasn’t working properly); 9/29, Carlos said photos were supposed to be taken, but that they couldn’t reach my Dad to schedule; 10/3, pictures were taken; 10/4, pictures were submitted to factory in FL to have custom plans drawn after getting hip to knee measurements that Dad had to take; 10/11, Carlos had to get revisions submitted, approved the plans and spoke with Dad about the revisions; 10/13, Jessica called Dad to say production was underway with ship date of 11/9. After speaking with my highly frustrated Dad, I called and spoke with Jessica on 10/19 to express my concern and disappointment with the delay and failure to deliver within the promised 3-4 week schedule. Jessica provided the timeline noted above. I pointed out their delays. Jessica pointed out their attempt to reach my Dad on Friday (9/29) to no avail and the resulting delay from their having to wait until the following Tuesday (10/3) to secure the necessary photos. I asked what they were prepared to do to make matters right. Jessica said she would have Carlos call me back. A week later, having heard nothing from Carlos (about which my father had also complained), I called and spoke with Carlos on 10/26. I reminded and confirmed with him that my Dad paid a deposit equivalent to 75% of the total cost at the onset and that the 3-4 week timeframe had passed. Carlos then said that the 3-4 weeks begins once photos were taken (which was delayed because their camera wasn’t working). I asked for a reduction in the cost of the project, to which Carlos replied that the “price is where its set” and could not be adjusted. He then offered to include 2 annual, preventative maintenance service appointments (a $400 value) for no charge. He confirmed 2 warranties: 2 years for labor & manufacturer’s warranty for parts (2 yrs parts, 5 yrs motor) and said that there are no extended warranty options. I thanked him for the maintenance offer and said I would relay that information to my Dad. Carlos confirmed the 11/9 ship date, saying that they should be able to install the week of the 13th. He said he would call the manufacturer to check on the order and give my Dad a call. On 11/1, Carlos left a message for my Dad, saying that his order will be shipped from the manufacturer on 11/14, yet another delay. At the earliest, the installation will take place almost 8 weeks from the original inspection date. In the meantime, Dad’s immobile and out of a lot of money. I left a message for Carlos to call me on 11/2 and have yet to receive a returned call.

Very, very good install crew, nice guys.

The job went just fine. Everyone who came was professional, knowledgeable, and considerate, and they were on time for every visit. Who could ask for more? I would definitely recommend this company.

The experience was very good. It was fine. Everything seems to be alright. I haven't had a need to call back for any extra service. I would use their services again if I had another stairway, but so far I've got one. I don't know about their other services. I would use them again if there is any correction needed on this one.

It was great! I had used RampNow when I needed a chair lift for a couple of months after surgery. This was the same great service. They gave us a number of options, and we are currently renting the lift. Installation was great, "how to operate" explained, etc. Would definitely recommend them.

I was very impressed. An installer came to our house to assess which entrance would be the best one to use. We all agreed that the front door was best. The next week they arranged a day to install the stair lift. Everything went without a problem. I am very happy with the end result. It gives me freedom to come and go. The installers were very professional and polite. I would definitely call RampNOW again if the need arises.

We needed a lift installed the first two days of a move and they came through perfectly. Installation took about 1.5 hours. They were neat, cleaned up after themselves, demonstrated operation and even went through common problems and how to avoid a service call. Mom has operated it from the start, it is simple and easy for her even with memory problems. 4 months later we still have no problems or concerns.

I contacted Ramp Now through Angie's List and very promptly got a call back from Carlos the General Manager. He was great from the start. Very friendly and willing to help. A couple of days later, Troy (one of the technicians) came out to provide an estimate. Ramp Now doesn't have sales people. The actual people who install the equipment come out to do the evaluation. I think this is a very good idea as they are the technical experts and know what is best from an equipment and installation standpoint. Troy was very polite and nice. He gave us a quote for a stair chair that would fit our needs. We discussed the options of renting vs. buying. I called Troy back several times that afternoon to clarify some of our questions. He was very nice and patient. We decided to buy the unit. Even before I could call Carlos to let him know, he called me. That was on a Monday. That Wednesday, another installer - George was out to put the unit in. George was also very nice and efficient. He was extremely polite to my mom and was very careful to show her how to use the chair. He was very clean and efficient in his work. Carlos called me the next day to check on us. So in conclusion, I can say that working with Ramp Now was a great experience and I would not hesitate to recommend them to anyone. I would gladly use them again. They have my trust. If you are looking for an honest and quality organization for any need having to do with helping people stay mobile, they are your company.

I called for information and a technician came out to give me an estimate the following day. He explained the options and how it would be installed. I talked it over with my dad and had it installed the next week. Installation was on time and went smoothly. They made sure we knew how to use it correctly. They followed up a couple of days later to make sure everything was still going fine.

They came out for an estimate a couple of days after our initial call and installed it within a week of the quote. Installation was professional and we received a follow up call in order to make sure everything was working as expected.

Prompt service, multiple followups. In general, not vendor specific, what we need is just too expensive.

because they don't work on sat. for installs. i used them once before when i lost my foot ,before i lost the leg,same GREAT,GREAT,GREAT SERVICE. THIS IS ONE OF THE FINEST GROUP OF PEOPLE I EVER DEALT WITH.

He was very prompt and called me shortly after purchasing the deal. He was straight forward and professional about it, but the additional costs were just too much.

Communication and Customer Service was great. We got a few technical issues with the brand new lift chair but Carlos and his team supported us until all of them were resolved. I am happy to recommend RampNow and would use them again without hesitation.

Their guys were great. They did the job and they left. Nothing memorable happened - that's because everything went fine.

Initial conversation on phone was very helpful, providing overview of RampNOW operation, the stair lift solutions they sell and their procedures for installation. They were able to schedule a visit to my parents house the next day. The guys that do the installation are also the ones that conduct the sales calls, so they are very knowledgable about the installation and the products. Pros and cons were discussed, and the rep suggested we discuss among ourselves and call back when ready to make a decision. When we called, they were able to schedule installation the next day, which turned out to be very prompt and very fast. The stair lift system works very well and we are very happy with the purchase. I have no hesitation in recommending RampNOW.

They are just wonderful. They are available 24/7 if I have a problem. They called back Monday to make sure everything was okay. I paid $3000 for the chair, but they will buy it back when the time comes when we don't need it anymore. I looked them up online and sent them an email. They responded immediately and sent somebody over here within a few days. The next week they were able to install the stairlift in a timely manner without any problem. I looked up on the internet and they were very reasonable. They were wonderful.