Founded 2004 • With Angi since October 2012
Service Provider ResponseThis review is unfortunate as we have worked hard to expedite this process as much as possible. All delays in question were caused by the manufacturer (with the exception of Mr. [Member Name Removed] not getting back to us right away so we could schedule the survey asap). We did extend the labor warranty by two years. So they currently have a four year labor warranty. This was due to the fact that there was some major miscommunication between [Member Name Removed] and her father. She understood that we offered two service inspection visits, once per year, for the following two years. Her father was adamant that she communicated to him that it was actually an extension of the labor warranty. To avoid any further frustration, we granted the extension on the labor warranty. The thing we could have been better at is more communication at the in between points. All delays were communicated in a timely manner, however [Member Name Removed] felt that more was needed. It is difficult to communicate an update when there is none. However, we will use this as a growing experience to provide better service all around. The quality of the work, stair lift, and service are all top notch. In the end, even though we aren't at fault, someone has to take blame. For Mrs [Member Name Removed], that blame had zero to do with the manufacturer, or her father, but the weight of it all was laid entirely on our company. Which is unfair and simply not true. You can see from all our other reviews, her sentiments are exact opposite from who we are as a company and our level of service. You can't make everyone happy. Even in the face of all the above mentioned, we will continue to provide excellent service to Mrs [Member Name Removed] and her Father because they are our customers and that is what we do. In closing, my last communication to Mrs. [Member Name Removed] was that I would speak to and keep her father updated. There was never a request for me to call her back. If she feels slighted because of that, I can identify, because if she would have made an effort to call me back instead of taking her complaints to AL, then I would have done everything I could have to help her see the bigger picture in all of this. Again, we can't please everyone... but we will certainly try.
Service Provider ResponseDear Angie's List member, Thank you for your kind review! It is always our goal to provide professional and courteous service to every customer we have the pleasure of doing business with. While most companies see this as a commodity industry, we see it as a service industry because we know that there is a business relationship that continues after the point of sale... from the very beginning we invest in that concept to insure that you are left feeling happy, secure, and satisfied! Thank you again for choosing our company.
Service Provider ResponseDear Angie's List Customer, Thank you so much for your review! I am happy that we were able to find a cost effective, dependable, and safe solution for your needs. If you have any issues, please remember that we answer our phones everyday from early in the morning till late at night. also, we carry a warehouse full of parts... that way, we can get your lift up and running right away. thank you again and please spread the word :)
Service Provider ResponseDear Angie's List Member, First of all, thank you for leaving a review. The only way our company will continue to grow and become better is by having customers like you who are willing to give constructive criticism in areas that we can improve, but also in leaving encouraging reports in areas that we are doing well. I am very pleased that we were able to assist you in finding a solution for your mother. We do our best to offer as many options as possible and our technicians are never paid on commission. This means that there is not pressure on them to try and "upsale" you on something that you may not even need. Rather, they can be honest from the get-go and work on a solution vs. a sale. Please feel free to contact us with any concerns or questions as we answer our phones seven days a week from early morning till late at night. This means that you will always reach an employee versus an answering service. It was a pleasure working with you and earning your business. Thanks again!
Service Provider ResponseDear Angie's List Member, I am so happy that we were able to work together with you to find a solution that worked for your father! Please feel free to call us if you ever have any concerns or questions. Remember, we answer our phones everyday from early in the morning, till late at night. This means that you will always get in touch with someone that can help you when you need it most. As always, thank you for your business!
Service Provider ResponseThank you for the opportunity in having us come out to your home for the free evaluation. I was happy to know that we found a rental option that worked for you. Also happy to know that we could get it installed right away! Our guys always do a professional job when it comes the installation, demo, and cleanup afterwards. If you decide that you would like to purchase, we have a provision in the contract that allows you to do so (While carrying over a large percentage of what you have paid in rent... including the installation fee). If you should ever have any concerns or questions, please call. We answer our phones 7 days a week, from early in the morning - till late at night! This insures that you will always reach someone that can help any questions you have as well as troubleshoot any issues. thank you again for your contined business!
Service Provider Response[member name removed], Thank you for taking the time to write a review for our company. You are correct in saying that our service is prompt:) As I remember, you called in to our company on November 24th, 2014 and we had someone come out to your home on November 25th, 2014 (Now, that's fast). The evaluation took no time at all (We don't do long presenations or "Dog-n-Pony shows" like most other companies) due to the fact that the people we send out to do the estimates are actually the installers. <<>> I try to practice a good balance in our follow-up calls. Not calling you too little or too much. Treating you like a person versus a sale. I'm happy to know that you felt like we did a good job in that department. In regards to the price, I'm sorry you felt our price was too expensive. We are a local company that prides itself in the aspect of quality service (on all fronts) and making sure you get the best deal possible. We can do this because we are not a big corporation and we have lower overhead. Which translates into cheaper pricing for you :) I'm not sure if you had other companies come out to quote you on the same set-up, but I can assure you, we were the most economical. Your stair case in particular was one that would require a custom made stair lift. If it were possible to incorporate two straight lifts... we would have surely done that :) Overall, I appreciate your kind words, and although we did not have a chance to earn your business, I am happy that we at least had a chance to come out and see what would work for you. If you change your mind and need a stair lift, please let us know.
Service Provider ResponseMr. [member name removed], Thank you for your feedback regarding our sevice and products. I think it's safe to say that you are one of the finest people we have ever dealt with :)
Service Provider ResponseHi [member name removed], Thank you for taking time to leave a review on our page. I apologize for any misunderstanding. Our ad that we have listed on our storefront states the following: Stair Lift Rental: 175.00 per month (Normal price is 250.00) *Includes free assesment In the fine print (Other details) area of the ad it also reads: "Additional costs for installation and delivery will apply". In your particular case you would require two straight stair lifts.... that being the main reason why there would have been an increase in the overall cost, as this ad is specifically for one stairlift rental. I'm glad that we were able to speak over the phone to make sure everyone was on the same page, and dissapointed that we were unable to do business with one another. I'm not sure the reasoning behind the poor grade as it was all based off a misunderstanding. However, If down the road you find that you would benefit from our services, please do not hesitate to call or write. Thanks again.
Service Provider ResponseHello [member name removed]! We were very pleased to provide your mother with the accessibility to get up and down the stairs with ease :) You are correct in saying that there were a few minor hiccups initially, but I am happy that we were able to resolve those for you. I can think of one in particular where our support team was able to troubleshoot the issue over the phone. I'm happy that you decided to go with our company and look forward to providing you with unparalleled service. Have a great day!
Service Provider ResponseThank you so much for your review! I'm happy to hear that everything has been working out for your mother in regards to the stair lift. Remember, we answer our phones EVERYDAY from early in the morning till late at night... so, please call if you ever have any questions, issues, or concerns. We appreciate your business and look forward to offering you continued service and smiles. Thanks again,
Service Provider ResponseThank you so much for your review. We appreciate your business and are very happy to serve you. Please call if you should have any questions or concerns. We answer our phones 7 days a week from early morning to late at night. Once again, thank you!
Service Provider ResponseMember, Thank you so much for your kind response. We are happy that we were able to troubleshoot everything for you right away and that you are happy with the stairlift we installed for you.
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Health & Safety Measures
RampNOW is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
RampNOW accepts the following forms of payment: Check, Visa, MasterCard, Discover
No, RampNOW does not offer eco-friendly accreditations.
RampNOW offers the following services: Ramps. Stair Lifts. Vertical Platform Lifts. Vehicle Lifts. Mobility Equipment.