Mainstream Home Improvement Inc

This is the second time we've used Mainsteam Home Improvement to replace original windows in our house. Several years ago, they replaced half of our windows. This year, when we decided to replace the remaining 5 windows, they were our first call. The windows work effortlessly and look great! They were professionally installed and the staff was great to work with on this project.

Spencer and his team at Mainstream Home Improvement are fantastic! They provided wonderful service for us replacing our gutter guards. I would highly recommend them to anyone looking for work done on their home and can trust they are in great hands!

Absolutely wonderful. Love what they did and how meticulous they were with my job. I am so proud of how my house looks now! Steve, Spencer and Marcie were responsive at all times and came often to check the progress.

Mainstream Home Improvement replaces my roof. They explained the process well, showed up when they said they would, called with updates, completed the project timely and followed up after completion to fill warranty info out. They are professional and really care that their customers are happy with their service. We recommend Mainstream to all of our Real Estate clients because we know they are honest, do a good job, and have superior customer service!

They did 2 different groups of window replacements 1st was porch, bedrooms, and bath. Windows looks great and porch turned out better than expected. On both orders the time it took to get the windows seem kind of long but they were special order color match. Ordered the second group of windows and they seemed to take even longer than the first group. Second set of windows were not what I expected. The windows were much smaller than the opening and they filled them in with molding, not what I expected and not like the first set of widows. Sales person did not explain this would happen he said they would fit just like the other windows. The windows also leaked air very bad. They came right out and agreed with me and said the manufacturer would come look at the windows, this is where things went very poorly and unprofessionally. When they called to make the appointment I was out of town and they told me it was probably chimney affect and that I should expect that. Funny they did not mention that during the sale. Owner came out to the house with the person from the plant and they basically said nothing was wrong with the windows but would order and put parts in to help with the chimney affect. When person came out to install parts I showed him what was really wrong, windows not pulling together when locked and was letting the air flow through. They ordered new sashes. When they came out to install the sashes I said the other windows had drafts. They looked at them and schedule another appointment. They found that they never put insulation between window frames and window opening, they also must not have caulked between window and frame. They fixed by stuffing some insulation after pulling the molding on the inside, not a very good fix if you asked me. The sales people said they would insulated between the opening and the windows. I told him this was very important to be as the old windows had terrible drafts. He agreed and said that was very important and the windows with insulation would help me save a bunch with utilities. Still have not received the sashes for the small windows which leak, nor have I received the touch up paint to cover the marks on the window frames. Can not recommend this company

Experience was terrific from start to finish. Staff is responsive, clear in communications, job was on time, installers were so polite and worked well after 5:00 as well as Saturday to finish up. Clean up showed little evidence they were ever there. We just couldn’t be happier and will use them for our siding job when it’s time. We highly recommend Mainstream.

Great job and followed up to see if we had any concerns, which we didnt

In a time where customer service is lacking, Mainstream brings it back. Great products, excellent prices and fantastic service

Mainstream people were punctual and so very polite. They worked to finish in a timely manner and cleaned up all the debris! We love Mainstream!

The work was excellent, professional. They also had a service called as a victory lap where in they did a follow up check on the work that they provided.

They were awesome! I would totally use them again, and plan to.

The service was professional, quickly done, high quality and it was affordable. Their was no pressure sales pitch as well. The sales pitch was very well done, very organized and it was very informative. After the job was done, the owner went to do the final walk through to make sure that the client is satisfied.

They were very informative, from process to pricing and the owners came by to talked to me. They were very professional people. They've met all my expectations.

I would highly recommend them!

They clearly explained all of the options when they gave an estimate. Very easy to work with and not at all pushy. The work was done in two days, and they cleaned up incredibly well. I was out of town when the work was done, but one of the owners gave me updates on the project, and even sent to me texts with pictures of how things were going. The cost was very competitive, and they were very attentive with follow up to make sure all my questions were answered, and warranty information was clearly explained. All in all, an excellent company with honest, courteous service.

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We were not here for the installation. We had Mainstream install siding on our house about six years ago.   They were very professional, made changes that we wanted and cleaned up the area.   We were confident this job would be completed to our satisfaction.  There wasn't any mess left from cleaning out the gutters, which overflowed when it rained.  Would use them again and definitely recommend them.

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Horrible company! Don't even know where to start. Shingles on house were to match shingles on detached garage, which are brown. They used dark gray on my house. I called the company as soon as I knew there was a problem. I was told by the person I had been dealing with he wasn't an artist and matched it as best he could. If he can't tell the difference between brown and dark gray, he needs to be checked for color blindness. I suspect the shingles they used were left over from another job & they thought they could use them and get by with it. They also pulled trim off and told me it needed replacing but didn't replace it, and the nails holding my gutters in place were sticking out at least half. To top it off, when I didn't pay them all the money we had agreed to as the job was botched horribly, the person I had been dealing with came to my home in the evening and tried to bully me & intimidate me into paying it. I had to threaten to call the police before he left. Wouldn't hire them to do another thing. Worst experience with home improvement project ever!!!

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They came in and explained to us about the windows and talked about our options. They came, took out the old, windows, and put new windows in. I think the thing that stands out the most for that company is the little things that's come up since then like in the living room we have the crank windows and one of the handles wasn't working. I called them and within couple of days, they had some come out and fix it although 7 or 8 years have gone by. They were very friendly, helpful, and they cleaned everything up.