Alarm Illinois

Great response and customer service

Excellent customer service. Installers are very knowledgeable and helpful.

Very pleased with the installation, service, and product offerings. I really like the 24 hour call center monitoring and the two-way communication at the main panel.

From Dave on down to Jaime, They made it a very easy process from the beginning to the finished install. We look forward to working with them on future projects. Bill W.

The response was quick and professional and all my requirements were met.

Great job Thank you

They were very patient in explaining everything they were going to do and what they were charging me. They insured I knew how to operate the system and they worked out the connection with the router and stayed until everything worked. Over all I feel they went above and beyond.

I think the set up process after the cameras were installed could be done much better.

I had four surveillance cameras and two motion detectors installed and my security system upgraded. The installers did a great job. I am very pleased with the system. However was not given instructions on how to operate the DVR.

Easy to schedule and the company showed up on time. Install was quick and easy and the professional who came out went through the features comprehensively.

Not very happy, at all. First off I was suppose to get white cameras to blend in with my house. The installers did not have so I had to get brown ones. The night vision is non-existent. You cannot see anything, at all. Everything is black and fuzzy. Was not told until after the installation, on the second visit that the cameras would not be able to pick up much at night time. Was informed that there may be better cameras with night vision in a year or two. Purchased 5 cameras and paid over $2500.00, and now my monitor has a huge blank black space that cannot be removed unless I purchase a 6th camera. The huge blank black space just looks bad on the monitor. The cameras are not very expansive and only cover a small space at a time. The installers cut the wow cable lines leading into the house and I had to pay $50.00 that wow added into my bill for the repair, of said wire. I was told the wiring would be done into the attic and would not be visible. That they needed access to my attic. When the installation crew came they said it was way too hot to install into the attic, so now, THERE are wires everywhere and very visible. And they left a ton of wire pieces and product pieces for me to clean up. Still picking up pieces in grass and on sides of the house. I called on two separate occasions to comment and to complain and was told they would get back to me. I have not received a return call, at this time. Also, for the 5th camera I was quoted a $250.00 price. When I contacted the sales person to have installed, I was told it would be $500.00. When I asked what happened to the $250.00 quote I was told ok, $250.00. Then I got a text message, later on saying it would be, $275.00. So, I had to end up paying $275,00 to get a 5th camera to cover an area that the sales person told me would be covered with the 4 cameras, that I originally purchased. I see so many positive reviews but I did not have that experience.

no comment

Great company and friendly!

Good communication, work was completed quickly and professionally.

Process was easy,install was smooth and Dan was awesome

They were professional and timely.

Sales process was a bit of a hard sale, which I do not love at all, but the overall value was good, the install was quick and well done, and I'm happy with the product.

Don't know where to begin. When (key word when) the cameras work, the picture quality is great, but getting them all to work at the same time is the issue. The installer has been to my house several times within the 2 weeks I've had the cameras and still can't figure out why all the cameras don't work at the same time. I feel as if I'm paying for a service I am not getting.

Installer arrived on time and finish his job sooner then I was expected

Good stuff

I have a more complicated system and took the installer(s) 7 hours to hook everything up. They did so with very positive attitude, Very polite and patient. The owner of the company is always a phone call away and extremely helpful