Very well, the second team addressed and corrected my concerns.

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unknown

I am still waiting on my computer this is ridiculous. I keep calling and trying to find someone who will do something, but all I do is get run around. Yesterday I was told that the person who needs to now sign off on this is on vacation until Wednesday. I can't / don't believe that it is up to one person.

They are excellent. Various people have come to perform work and they have all been great.

It went poorly. About one day after I dropped it off I started getting messages on my email and message box on my cellphone saying the computer is ready for pickup. But, no one talkded to me and no one was ever available to talk to. When I got home from my vacation, I went to pickup my computer. I was told that the hardware was all fine, but it was full of viruses and stuff and needed to be cleaned out. I asked why they did not call and ask me to authorize that work. They told me they were forbidden by "corporate policy". The system is totally automated and I had to come in and talk about the next step. I felt ripped off. Not by the price of the diagnosis - $65, but by their "policies". I wanted to come home to a working computer, not to a sales pitch for the work they wanted to do. Again, if they would have called while I was on vacation, I would have authorized the work. As it was, I ranted at them and took my computer home.

They were very timely, professional, knowledgeable and helpful. They had the entire system set-up and hooked up to the internet and a printer within an hour.

THEY CAME OUT. MADE APPOINTMENT. SHOWED UP ON TIME. DRESSED IN WHITE SHIRT, TIE AND BLACK PANTS. HE KNEW EXACTLY WHAT HE WAS DOING. CLEANED UP EVERYTHING. RECOMMENDED SPYWARE. IT WORKS WONDERFULLY. HAD HIM LOOK AT ANOTHER COMPUTER. WITHIN SECONDS HE DETERMINED WHAT WAS WRONG. FOLLOWED UP WITH PHONE CALL. IT'S BEEN A COUPLE OF MONTHS AND EVERYTHING IS WORKING WONDERFULLY. I WOULD DEFINITELY CALL THEM AGAIN IF I HAD PROBLEMS.

THEY SEEMED VERY HELPFUL ON THE PHONE. THE TECHNICIAN TALKED ME THROUGH VARIOUS SCREENS AND SETTINGS. THE MAIN PROBLEM WAS THAT WITH PHONE HELP, THEY ONLY GIVE A 5 DAY WARRANTY. I ACTUALLY DID TALK TO SEVERAL DIFFERENT TECHNICIANS AS THE PROBLEM WOULD RE-OCCUR AND I WOULD CALL BACK AND GET SOMEONE ELSE. IN THE END, THE COMPUTER DID WORK BETTER FOR A SHORT TIME, BUT I ENDED UP TAKING IT IN TO ANOTHER REPAIR SHOP. THEIR FEE FOR IN-HOME REPAIR, I BELIEVE, WOULD HAVE BEEN $220 TO START, SO I ENDED UP TAKING IT IN TO A DIFFERENT REPAIR SHOP. THE GOOD THING ABOUT THIS SERVICE PROVIDER WAS THAT IT WAS EASY TO TALK TO THEM ON THE PHONE WITH MINIMAL WAITING TIME, AND IN A CRUNCH THEY DID HELP OUT TEMPORARILY.

GEEK SQUAD CAME TO MY HOME AND WAS ABLE TO CLEAN THEM UP NICELY. I HAVE USED THEM TWICE, AND BOTH REPRESENTATIVES (OR AGENTS, AS THEY CALL THEM) WERE VERY FRIENDLY, GLADLY GAVE HELPFUL HINTS AND WERE EFFICIENT. ALTHOUGH THE COST WAS PRICEY, I FELT IT WORTHWHILE TO HAVE THEM COME TO MY HOME AND CLEAN UP A BIG MESS. THE AMOUNT PAID NOTED ABOVE COVERS TWO VISITS (FOR UNRELATED PROBLEMS).