Verizon Wireless - McHenry

I have had good and bad experiences with them. We got better coverage with them while we were on vacation than we did with our other provider. The buying of our new iPhones was a good experience. They gave me a few things that I didn't want and when I got home I found out I didn't need them. I took them back and they refunded my money with no problem. I think I had a defective charging cord because when I connected it to my computer it burned out my phone. First it burned out my husband's but I was able to recover it. When I took my husband's phone to Verizon they said they weren't able to open the phone because Apple wouldn't let them. So basically they were not helpful. A few weeks later I went to back up my iPhone and it completely blacked out my phone. I went back to Verizon and this time there was someone different working. She said that we could send the phone in and I would get a new one. She also told me that if I did something to mess it up that I would have to pay full price for the phone. Within a week they sent me a new phone with packaging to send my old one back. They sent me a text to tell me that they received my phone and I never got charged for it.