American Mattress

order date: 11/20/09 They began by moving the delivery date to a later time saying they had warehouse management problems. New manager in warehouse etc. Paid: $3000.00 After reconsideration of old frame drove down to store and ordered new frame $40.00 says frame will be on the truck day of delivery. 11/25/2009 WED Change date of delivery because of the holidays Set delivery date for 12/3/2009 The day came for delivery with the larger box spring so high it made getting in and out the bed pretty close to needing a ladder. We ordered the lower box springs to begain with. Called Anthony said he?d call warehouse about situation. He would call me back shortly. Waited two hours and had to call Anthony again. Says the new box springs will be out next week. I asked for store manager Bill unavailable. Anthony says he himself hasn?t been around for last two weeks. Lied as we talked to him last week about delivery problems. 12/8/2009 Tuesday Waited after 2:30pm called Anthony at 420pm asked where is box springs Called Anthony the salesman and he said he would have the ordered matching box set sent out but it would be coming the following week. Tuesday after 230p waited around all afternoon no box spring set. . No box springs no calls. Called Anthony says box springs came in with grease on both so he ordered new box springs Called Anthony complaining about lack of phone contact and no box set. Called warehouse he says box springs will be out Wednesday next day. 12/9/2009 Wed. Wife waited again for box springs. They show up and don?t match. Look to be lower level quality box springs. Again no frame. Wife called for refund of 40.00 frame cost. Called Anthony complained again he says they must have grabbed the wrong box springs. He will call warehouse. Called back new correct box springs will be out next Wednesday 12/18 after 230p. I called Serta and complained to them they will investigate via the Serta representative. Called American Express to hold payment. I have not had this kind of store problem in many years. Just hard to think with all that is going on these days with the economy that a store would lie to returning customers?? I paid $3000.00 for this mattress set and it's a nightmare for a nights sleep. American mattress in McHenry IL stinks and I will never buy from them again!! I bought my last mattress from them 6 years ago and I'm a repeat customer. The last time for me. Will follow up with updates to this crazyness.