SUBURBAN SEWER & SEPTIC INC

never came back to feed and seed the area dug up came in 10/22 with bags of dirt which was not enough and said they would be back was charged for this since it is a village requirement this project was done on 8/21/2022 and still no results there is a real problem here and its not the first time I have used your company I am a senior and a loyal customer did I get a discount NO

Excellent. Beat the lowest estimate I had received. I was very impressed by how quickly and professionally they proceeded.

We needed a sewer line cleaned out fast and they managed to get to our home in 45 minutes and have the problem cleared out in another 20 minutes. Thanks guys. I have been a customer since 2007.

This work was recommended at the previous visit Suburban made to rod the sewer line. Suburban made an estimate at that time of about $2000 with the amount paid for the rodding ($85) to be deducted. They arrived promptly and began the work early. They video scoped the line again, and used a locator signal from within the pipe to insure the accuracy of the excavation. I did explain that they were to be careful of some recent garden plantings, and they said that the plantings would not be a problem. They did excavate to over 9 or 10 feet deep. They did place some plywood down on the yard where they would pile the dirt to protect the grass, but as the pile grew from the excavating, it was evident that the protected area was way too small. They did not add more plywood to protect more of the lawn.
As they dug down they realized that the pipe didn't go straight out from the house, so the hole ended up larger than was originally thought. I know this kind of thing can happen. Some of the plantings were lost with this additional digging. They removed the old pipe, installed the new and the clean-out. Before connecting the new pipe, the manager went into the hole, and examined the pipe. He pointed out that there was considerably more root blockage further out in the pipe. He gave me a further estimate to install an additional length and then to replace the entire pipe to the city line. Of course the last estimate came with the greatest guarantee, and the most additional expense. I had them do the additional length of pipe (at more expense that the estimate).
When they finished installing the pipe, and started to cover the hole, I asked them to save out some of the larger stones so I could use them in landscaping (our dirt here is really a sand/gravel/stone mix under the imported top soil), which they did. Of course, with severe excavation like this there was a large scar in the front yard. Due to the inadequate protection under the pile this part of the lawn was damaged. I know these things are part of this type of work, but I wish more care had been taken with some small things.

We called Suburban Sewer on a recommendation from the previous company we had used. The previous company (St. John's Plumbing) was not immediately available and we needed the work done as soon as possible. Suburban came quickly and had the needed equipment on their truck. When bringing the equipment into our basement, I would have liked it if they had used some coverings for their shoes. They had to cross a portion of our kitchen floor to access the basement stairway. The work was finished in about two hours. They used a video scope after rodding the line, and made recommendations for further work to provide a long-term solution.

After checking BBB, I called them about 8:30 AM. They kept their promise to arrive before noon. Two men arrived with an electric auger and cleared the drain in less than 15 minutes. This is a family owned and operated business. They have fixed prices and depend on referrals. I asked them, if I need it, what they charged for sewer cleaning. The 85.00 to 125.00 they quoted was far less than the 300.00 I paid to a competitor last year.

They didn't get it right the first time, but came out again at no charge and solved the problem the second time. It was an unusual problem to have to solve and I'd use them again and recommend them to others.

They came out exactly on time, took care of all of the details (permits, inspections, etc.) they got the job done in half the amount of time expected and the cost was actually a little less than the estimate. It was $200 less than the original quote and took less time than expected!