"We acknowledge that a contract was signed on January 28, 2025, for a full project scope including roof replacement, solar panel removal and reinstallation, and vinyl siding, at an agreed price of $40,000. The homeowner paid $20,000 upfront, and we promptly began the roofing portion of the job. Due to unforeseen supplier price increases—two separate hikes since the contract was signed—the cost of siding materials alone rose by approximately $4,000. To prevent taking a loss on the remaining work, we communicated the updated costs and offered to complete the siding for the balance of the full contract amount ($20,000), effectively honoring the original price structure without requesting additional funds. The solar panel removal and reinstall were initially included in the contract; however, when the homeowner elected to contract directly with a different solar company, he assumed responsibility for coordinating and paying that vendor. That arrangement was agreed upon early in the process to avoid delays and ensure the specialized solar work could be performed on his preferred timeline. At no point was there an attempt to mislead or avoid responsibility. We remained in consistent communication, and we personally state that we take full responsibility for how this project unfolded. We truly regret that rising material costs impacted our ability to complete the entire project under the original terms, and we made every effort to present fair solutions. At no point did we take money for work not done and without our help Mr [Member Name Removed] would not of gotten any $ from his insurance company. We value our customers and reputation, and we are hopeful we can reach an amicable resolutions that reflects the work completed and the realities of this rapidly changing construction market. Kelli Jo Scaduto"

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"Thank for the review and trusting us with you home!"