LTM Water Treatment

We scheduled LTM on Aug. 8, 2013, to disconnect our Kinetico reverse osmosis filtration system and pack it for moving. Within an hour of having the system taken out, I ran the faucet and a deluge of water poured out of the drain pipe under the sink and on to the floor!! We noticed the seal on the sink drain was broken. We were panicked. Our closing was scheduled for 10 a.m. the next

morning. It was 4:45 p.m. We reached LTM and talked to Mr. Peterson who said 'these things happen' but LTM would

take care of everything; he also speculated that the problem was only the seal. He promised someone would be out at 8 in the morning.



The next morning 8:30 rolled around, and nobody had come. I called Amber at LTM, and she said that employees arrive to work at 8 a.m., so a tech wouldn't have been able to be at our home at that time. After hanging up with Amber, we surmised that our problem was considered a routine service call by LTM and not the emergency situation I had conveyed to Mr. Peterson the night before.



The same tech who botched the disconnection rolled up to our house at 8:40 a.m. and was UNAPOLOGETIC!!! After assessing the damage, he said the problem was more than just a seal repair, a part was needed and being picked up at Menards; the repair could take up to two hours. Another LTM employee, Dave Guzzi, dropped off the part and helped put everything back together.



When asked for assurance that we wouldn't be charged for this repair, Dave Guzzi hesitated. He made some comment like: "We didn't do this." .... I thought my hearing had gone bad. There my husband and I were frantically scrambling to remove the rest of our boxes and belongings out of the house, and THESE GUYS WERE BLAMING US for creating this crisis the day before and the day of our closing!  Oh yeah, Dave, I forgot, we decided to take a hammer the day before, whale on some pipes, and break our sink for the new homeowners! ..... I actually don't remember what I said in reply to Dave Guzzi's assertion, but I can recall Dave repeating: "I'm not trying to argue with you, I'm not trying to argue with you ..."



Before they left, I insisted we weren't paying for the repair, so N/C was written on the receipt, and they left.



Now shame on me, but I didn't check their work until I heard that little voice in my head 15 minutes later. When I turned on the water and looked under the sink, I couldn't believe what I was seeing. There was no deluge like before -- but nonetheless -- a DRIP LEAK! Just when I thought this mess couldn't possibly get worse .... 



Writing this review is actually draining. I knew it would be. It's really unpleasant to recount such reprehensible circumstances -- the inferior service for which we paid -- not to mention the inexcusable unprofessionalism that followed. And I'd love to convey what we really think of LTM and these guys, but I'd have to convey the foul-mouthed language my husband and I used in the car on the race to our closing (yes, we were late). So, I'll let readers put themselves in our shoes. Imagine the stress of moving day and dealing with what I've described here and how you would feel and what you would say under the circumstances. 



Our realtor and our attorney arranged to have LTM return that same afternoon and repair the leak AGAIN for the new homeowners -- which I understand was done. What an incredibly embarrassing situation for LTM to create for us, not to mention a terribly inconvenient situation to lay on the new homeowners.



Later, I remembered thinking these were the type of guys with the kind of attitude that would put a company right out of business. LTM, consider this review a favor to you. You have big customer service problems.