Kinovate Heating, Cooling and Indoor Air Quality
About us
Kinovate, Inc. provides heating, cooling & indoor air quality solutions for residential & commercial properties in Machesney Park, IL. Our certified technicians offer quality HVAC services in Rockford and its surrounding areas. We are trusted HVAC contractors, with over 15 years of experience in installation, repair & maintenance of heating and cooling systems. Our solutions are cost effective fitting your budget. We also offer FREE in-home consultations!
Business highlights
Emergency services offered
15 years of experience
Services we offer
air conditioning, heating services, heating systems, hvac contractors
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.89 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
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| 89% | ||
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| 11% | ||
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Showing 1-9 of 9 reviews
Don B.
Feb 2019
I was probably a difficult customer since I had my own ideas on what should be done. Kinovate listened to me and accommodated my wishes. The new furnace was installed expertly and efficiently. We had a little trouble with the new duct work since my house is old and the first attempt using the joist space as the return ducts couldn't be sealed because of existing wires and pipes. When I complained about the leaks they solved the problem by running closed metal ducts instead. The new system worked well during the recent -26 degree F polar vortex and kept the temperature throughout my house to 70 degrees F
Norman K.
Dec 2014
The Guy was suppose to be here at 8:00am but didn't show up until almost 9:00am. The tech. started the job and did a good job of opening the vents, however, when the job was completed and the tech left. I had to clean two supply vents in the upstairs and down stairs bathrooms. I also had to replace one cover on a return duct. Needless to say we had dust all over the bathrooms. We called the owner and he came out to our house and told us that he would explain to the tech what he had done wrong. That's it. My wife doesn't think the owner was responsive enough and didn't understand how much we were inconvenienced because of the incomplete job the company provided.
Response from Kinovate Heating, Cooling and Indoor Air Quality
"As always, we appreciate any and all feedback and we also appreciated that you contacted us back when you were not 100% satisfied with the service we provided. As we promised, our technician was made aware of the situation and received further training. We understand that cleaning up after our technician is an inconvenience, frustrating and should have never happened. At the time of the return visit, the problems at hand appeared to have been rectified and the solution of technician awareness seemed to be satisfactory to you both. If that was not the case, we wish that you would have stated so. Again, thank you for the review. All feedback helps us and our staff to improve and achieve excellence!"
Pat H.
Apr 2014
i called kinovate on a tuesday, and he came the next day. stuart found the problem and had it fixed in an hour. he was friendly and courteous. very clean.
Timothy B.
May 2013
Great! Used again for other services!
Response from Kinovate Heating, Cooling and Indoor Air Quality
"[member name removed], We appreciate the review and your continued business!"
Gary P.
May 2013
Tear out and install was clean and orderly and done in 1 day. The 2 man crew consisted of Stuart (owner) and 1 employee. I was originally going to just replace the central air. But with the rebates that were available at the time I decided to upgrade the whole system. The system I had installed is probably a little more than I needed for my home. Hopefully it will give me energy savings on heating and cooling for years to come. The furnace runs very quiet compared to the old one and I would expect the same from the air.
Response from Kinovate Heating, Cooling and Indoor Air Quality
"[member name removed], Thank you for the review! We appreciate your business and are certain that your new HVAC system will give you a greater level of comfort, along with energy savings for many, many years. If a problem should ever occur, remember we are available 24 hours, 7 days a week... even holidays! Thanks again for your business and support!"
Thomas V.
Apr 2013
From the time I called the company to the completion it was a very pleasant experience with the company. The quote over the phone was right on when they showed up and completed the work. The Technician was very professional and took care to explain and complete the job on time as explained to me over the phone. When I need this service done again I would call Kinovate first. There would be no need to call anyone else.
Response from Kinovate Heating, Cooling and Indoor Air Quality
"[member name removed], Thank you for taking the time to write a review! We strive for excellence and reviews, like yours, help us achieve that goal! We look forward to doing business with you in the future!"
Nick A.
Nov 2011
I had a fabulous experience with this Contractor. I feel like they are very trustworthy and can be confident that their work will be done right the first time. They were very responsive from the first time I had contacted them and they completed the job very quickly with quality workmanship. I recommend this company to anyone looking for an HVAC Contractor and will continue to use them for any future needs.
Response from Kinovate Heating, Cooling and Indoor Air Quality
"Thank you for your business and your feedback!"
Krysta Y.
Jul 2011
They were a little late. They were also supposed to perform a free duct inspection with a coupon we had, which my husband forgot to ask about and they didn't say anything about it either. Overall good service. They gave us pretty good discount for prepaying our furnace check and cleaning for the fall, which we did, so we will be using them again.
Response from Kinovate Heating, Cooling and Indoor Air Quality
"We appreciate you taking the time to write this review and helping our company achieve excellence. Our techs perform duct inspections on most tune-ups and cleanings, as long as they have access to the ductwork. Some situations, such as a finished basement, can prohibit access. We apologize that you were not informed of the current condition of your ducts. Please feel free to contact us if you ever have any further questions or concerns about the services performed or products installed. Your fall furnace tune-up has been schedule and we will be more than happy to rectify this for you. Thank you for your business and your feedback!"
Nick A.
Jun 2011
I was very pleased with the service I received. I made an appointment and the technician showed up on time. He was very polite and informative. He explained exactly what he would be doing and also said he would check my ducts and perform an indoor air test at no addtional charge.
It took him about an hour to clean my AC unit. After he was finished, he explained the work he had done and also added a small amount of freon.
Using a camera, he showed me what the inside of my ducts looked like. He also performed an indoor air quality test. After going over the results, we discussed several available options for both duct cleaning and improving the quality of my indoor air.
At no time did I feel pressured into purchasing additional equipment and/or services. The technician also left my house as clean as it was before he got there. I definitely recommend Kinovate to anyone looking for heating, cooling and indoor quality work!!
Response from Kinovate Heating, Cooling and Indoor Air Quality
"Thank you so much for your review. We appreciate it and hope to be of service to you in the future."
Licensing
State Contractor License Requirements
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FAQ
Kinovate Heating, Cooling and Indoor Air Quality is currently rated 4.8 overall out of 5.
Kinovate Heating, Cooling and Indoor Air Quality accepts the following forms of payment: CreditCard
No, Kinovate Heating, Cooling and Indoor Air Quality does not offer free project estimates.
No, Kinovate Heating, Cooling and Indoor Air Quality does not offer eco-friendly accreditations.
No, Kinovate Heating, Cooling and Indoor Air Quality does not offer a senior discount.
Yes, Kinovate Heating, Cooling and Indoor Air Quality offers emergency services.
No, Kinovate Heating, Cooling and Indoor Air Quality does not offer warranties.