Rock Valley Fence

In early August of 2013 I decided to have a fence installed around my back yard.  I called three local companies to give me bids for the job.  Jason was the representative from Rock Valley Fence who came out to bid the job.  Of the three company representatives who gave me quotes, Jason was the only one who took the time to explain the entire process to me.  His presentation included placement of the fence in relation to the underground utility lines, explanation as to how he would find the pins that determine my lot lines, placement of gates, type of material that could be used, etc.  Jason's professionalism and the thoroughness of his presentation convinced me to go with the bid from Rock Valley Fence.  I also stopped by their office and spoke with Gary who showed me the differences between the material they offered (I wanted to look at it to see what I would be getting before I decided to go with them).  Gary was very friendly and helpful.  I also had contact with Brittany in their office on a couple of occasions and she couldn't have been nicer!

Installing a fence was a last minute decision for me and I was on a tight time crunch to get it done as I had company coming in with their dog for an extended stay.  Jason was able to get the quote done, the material ordered, the utility company out to mark the lines, and the fence installed all in about 2 weeks.  Needless to say, I was impressed.

The crew who installed the fence were very nice and didn't mind my asking questions about what they were doing.  They were very friendly and worked very quickly.  When the install was done, they informed me they had accidentally cut through my sprinkler line.  They then offered to have if repaired for me.  RVF even contacted the company who originally installed my sprinkler system and had them do the repair since they were familiar with the system.  After the repair they contacted me to make sure I was satisfied with it.  That's really great customer service.

After the fence was installed, I noticed a couple of minor things that I wanted corrected.  I called Jason and he came out and did a walk around with me and noted my concerns.  He arranged for the tweaks to be done and I am very happy with the end result.

All in all, I am very impressed with the staff at Rock Valley Fence and I would, and have, recommend them to my friends and neighbors.

Don't go with Rock Valley Fence & Rock Valley Deck Company PERIOD end of story!

They put in a fence for me about 3 months ago and it looked good for the first few weeks I had it but it is already starting to fall apart. They will not honor the 20 year warranty that is on the fence. The guy that did it was really nice at first, but after you get the job completed by them they become very rude. A few days after the fence was put in my stepson came and looked at it and said the bottom of the boards where coming up, it wasn't even nailed in correctly. My stepson called them out and they were rude with him, and he told them they had 24 hours to come out and fix it. They did, but the boards are still not the way they should be; we have also had a problem with the gate, things are just not the way they should be with the fence!