Mr. C's Small Engine Repair

The lady called to say the lawn mower was finished and that they would deliver it and that a extra $247.00, In cash, was needed. I asked for a detailed invoice showing all the parts and labor. All I received when they delivered it was a the original work order with a list of what was supposed to have been done on the mower. They said that they charged the battery the aired up the tire and now it won't start and the tire went flat. I had to take the rear tire off and fix it my self (it was a bead leak around the rim.) Hard to start when it is hot. The engine compartment was not even cleaned out for service. very shoddy work. After using it a couple of times, having to put the charger on it to start and it was running bad I decided to go to their shop to discus the problem with them. Every time I asked how or what was done their answer was "I don't know, what or how it was done that "tom worked on it" I asked if I could Talk to tom and that they said "NO" I asked if Tom had a work sheet and if I could see it and they said "yes we do but you can't see it you got all the work that we said we did. One thing that I questioned is how did the carb. get cleaned as they said it was? I told them that the carb was never taken off the engine. The answer again was that "tom did it". When the owner asked why I was questing him I replied that I thought that all that was done was not worth $322.00 when he said that the shop rate was $39.00 per hr. That"s when he got exited and unprofessional and started ranting and raving about the bargain I received. On May, 16 2018 I went back to his shop to see if Tom was there and if Tom could tell me what he did for all the labor and parts. I was greeted by the owner who wanted to know why I was there. I explained that I thought that it was only fair to give them a second chance to explain what cost so much. There may have been a answer that I am not aware of that "Tom" did that took extra hours. That did not go so well. Mr. owner dose not know a lot of swear words but can rattle them off very fast like they were a echo in his head. I am a 74 year young man who has experience in mechanics and was going to do the work myself but though that I would let someone do it for me, that's why I had the parts. I go by their house on East Riverside blvd. just about a block east of Alpine Rd. on the south side of the street and that is where their van is parked with the advertising on it and so I call them. As far as I can tell is that they provided 3 qts oil, 1 spark plug, some grease, a little air and a lot of labor For a mower that is not running right.