Cropps Door Service Inc

Jeff was professional, friendly and helpful. could not have gone better.

on time and to quoted cost

Everything went well

The Technician showed up on time. He was very friendly and professional. He was very diligent and hard working. Everything went smoothly and was done in an appropriate time. He made sure everything was adjusted to spec and worked smoothly. I am very happy with the service provided.

unknown

Showed up on time (even early) and quickly repaired our garage door; it ended up costing much less than we had anticipated.

Cables on my garage door broke on a Saturday afternoon.  Replacing the door was on my list of 2015 updates so when I called Cropps I explained that in addition to having the door fixed I was also considering buying a new door.  They committed to having someone out first thing Monday morning and in the mean time I visited their web site and started looking at new door designs.  I texted them on Sunday with a door I was interested in purchasing.  They actually steered me towards an identical door from a different manufacturer that they claimed was better made at a lower cost.







After visiting that manufacturer's web site I selected a door and asked for a quote.  On Monday their technicians arrived before 8:00 AM and within 30 minutes had my old door fixed. 







Quote on new door was very competitive so I asked them to order and schedule an install date.  They were able to schedule at my convenience, arrived on time, and did an excellent job in installing my new door.







Love my new garage door and couldn't be happier with my experience with Cropps Door Service.

The repairman was courteous; his family has been in this business for many years. He gave an air of confidence and acted like he knew what he was doing; and finished the job. I would call this company again, and feel confident they would respond if I had an emergency.

Great service, good personnel.

Nice people to deal with. Very professional installation with details I did not expect such as rubber seals around the door and trim. This was the replacement of a 35 year old original door on the house. I wish I would have done this 10 years ago.

This was an unusual situation and I wanted to write about it because I think that it speaks to the integrity of the provider.



On 11/21/13, I scheduled service on this garage door for 11/25/13.

Later that same day, 11/21/13, I decided to cancel the service appointment.

I called provider to cancel.

Then I scheduled the installation of a new garage door with another provider for 11/26/13.

(I did not know that Cropps installed new doors; I had been under the impression that they only did repairs.)

Apparently there was a miscommunication within Cropps, as someone came out on 11/22/13 and performed the service.

Then I got a bill in the mail the following week for the service.



I called to dispute the bill, as I had canceled the service.

(Incidentally, had I not canceled, the price would have seemed reasonable.)

Apparently they decided to perform the service earlier than Monday, trying to give me the fastest possible service.

The technician apparently didn't get the word that I had canceled.

He came to my home, and I wasn't there, so he went ahead and did the work.

(Apparently it is not unusual for the homeowner to not be home, and I suppose that is understandable.)

I hadn't known that the work was done, as we were not using the door due to it being non-functional.

Then, the following week, the door was replaced!



So again, I called the provider and disputed the invoice.

Cropps promptly explained what had happened, apologized for the confusion, and credited the invoice.

I was very pleased with how they handled things.

They have a lot of integrity and the mistake only happened because they were in a hurry to provide excellent service.

I would definitely use them in the future.

In June we had Cropps come out to fix a broken spring. They fixed it and said everything would be ok, but the guy failed to notice a rusty cable on the left side.
So what happened a couple months later? The cable broke. So we called Cropps to come out again to fix it, and they did. Or so we thought. Typically they are supposed to put two new cables on at the same time, but the guy said the other one didn't need to be changed. We took his word for it and thought it would be ok. Wrong again. Not only did he just change one cable, he didn't even get the size correct.
So what happened two weeks later? The two mismatched cables pulled the door at different strengths and 3 rollers popped out, leaving the door off the track and crooked.
When all of this was brought to Mary, the owner of Cropps, she refused to take any blame for her workers. Unbelievably, she implied we were trying to sabotage our own garage door! She said in all her years she's never heard of so many problems happening with a garage door in such a short space of time. Well Mary, maybe if your guy had done his job on the first service call, everything would have been fine. Instead, you tried to get 3 separate service calls out of us for $85 a pop. That is no way to run a business and I would NOT recommend this place at all. Instead go with Ed's Garage Door service, who we highly recommend.

good

Everything was completed as scheduled

Prompt Service.
Went out there way to get the job done.
Oiled all components.
Adjusted the electric eye for the door.
Great job.

I called Cropp's Door 10-28-2011 and made an appt. w/them first thing Mon. morning 10-31-2011. Jeff arrived at my mother's home Monday morning, he knew right away what the problem was and got to work. In a short time he was done! He replaced the cables and didn't charge her for it because they don't make them for that door anymore. He was great, very profression and knew what he was doing. He made it look easy. :)
If there are anymore problems w/her garage door I know who we will be calling and also for our own garage. And I want to also add the person I talked to set up the appt. was kind and helpful. :)
Thanks Again Cropp's Door!

The installer was on time, very professional. Did a great job doors and operators were first class. One of the few time I had something right the first time. Very happy.