CJ Whiteford Roofing, Inc.

"[Member name Removed], Thank you for your honest review. You are right. I certainly could have done much better on communication. You actually were still on my list for repairs for this spring, but I failed to inform you of that timing this past fall. We caught ourselves swamped with the hail storms and could not keep up with the repair work. So I regret that you had a bad experience. I know I need to continually improve on the communication part of my business. I do respond to the majority of my customers in a timely way and I'm sorry that you fell through the cracks. Thank you for taking the time to help make my business better. Chris"

"Thanks, [member name removed]... glad you were happy with our work and we appreciate your review!"

"Sorry that you feel that way. Due to the hail storms we were backlogged this past year and limited the number of repairs we did. Hope you were able to find someone to help you."

"Thanks for your review... glad to work with you!"

"[member name removed], I'm sorry that you got caught in this situation. It was a communication error on my part. I had originally told the realtor who contacted me that it was not a job I was interested in nor did I have time to do it. After chatting further I thought I could eventually work it into my schedule but it wouldn't be immediate. Once I knew I could not do the job, I let the realtor know. However, when you and I corresponded directly, I honestly got your contact information switched with another customer. When you texted me, I thought I was responding to another job, thus the reason for never showing. Again, I take full responsibility for the error and will continue to work on responding to my customers in an efficient and orderly manner. It's been a busy year. I'm glad you were able to find another company to take care of you! Chris"

"Thank you for your kind and honest review. We appreciate doing business with you!"

"Thanks, [member name removed]. We aim to make each customer as happy as you are. We appreciate the work and great review!"

"(removed member name), thank you for your honest review. You are right, I should have just called back and said that I was not able to take on your job. I apologize. Due to keeping our business small, and doing most of our work from referrals, we just are not able to take on every customer. That also means that sometimes the customer who is looking falls through the cracks. That also means that because we stay busy and do quality work we are able to choose which jobs we want to pursue and which ones we don't. I wish I would have called you back to say I couldn't do the job. I will have to do better at that. I see unfortunately that you were a potential customer twice. Most likely it is because we were inundated with so many calls that we did not ultimately choose yours. Once a job is booked, however, we do our best to followthrough and provide excellent customer service. Sincerely, Chris Whiteford"

"Thank you, [removed member name]! We appreciate that feedback."

"We appreciate that feedback, (removed member name). We do not necessarily price ourselves the lowest as we believe you get what you pay for, but our pricing is fair and the job will be done well!"

"[removed member name], As you can see on the other review you left, unfortunately your need came at a time when we were inundated with work. We just are not built to respond to everyone's request for service. I trust that you were able to get your roof taken care of. Sincerely, Chris"

"Thanks, [removed member name]. We appreciate your review and glad you are happy!"

"Thank you for your review. We appreciate your kind words!"