STONE CREEK LANDSCAPING

Ken Feller came on Sept 14th and gave us a verbal estimate. We asked for a written estimate. On the 20th we called about this and he said he was "waiting for the go-ahead". We asked again for a written estimate and he said by the "end of the week". On the 25th his associate came to measure, photograph and discuss the drainage and hardscaping plans. She told me that we would have an estimate "early next week". We told Ken this delay was unacceptable and late on the 26th he emailed an estimate of $3810 for the drainage only. On the 29th we paid a deposit of $1910. I told Ken the work needed to be done before Oct 14th or after Oct 24th. He said they would start the work on Oct 9th. On the 8th JULIE painted and flagged, but no one showed up on the 9th. My phone calls were not answered or returned. The next day no one showed up again and again no one answered my phone calls or responded to my voicemail. Finally, late in the afternoon, I received a phone call from Ken saying that he had been out on a job and the office girl was sick. He was very dismissive and jovial and said we were "all set" for Oct 15th, which I had already told him was an unacceptable date. He said he would come out on the 12th, at noon, to mark the work site before the JULIE paint faded. He came, but at 1:45. On the 24th I rescheduled the work with him for the 28th, a Tuesday. He said 8 am, but then said, "better make it 9, since it's a Monday". That left me a little confused what day they would come. They came on the 28th and the 29th. They did not ring the doorbell or announce themselves, but just started digging. Ken walked me around on the 28th when they were done for the day telling me what they had done and were going to do, which was quite different than had been described in the estimate. He said they were going to run all my gutters underground because "we have extra pipe". I mentioned that this work wasn't in the estimate and all he said was "it's not a big deal". I decided it was OK as long as the original problems were solved. On the 29th they ran a downspout from the corner of my garage over to an area near one of the existing standing water problems and then dug a very deep trench, with axes, through the roots of one of my trees to drain the water from this gutter. They cut through roots as big as my forearm. When Ken walked me around that day, he had once again completely changed the plans and now said they were done. The cost was $1445 less than his, apparently, "guesstimate". On Nov 14th, after some rain, I sent an email, with photos attached, to tell Ken that the standing water problem on one side of my house, where they had dug that deep trench, was completely untouched. The trench drained the new water they had diverted over, but did not reach the original problem site and was in fact separated from that low point by a berm. As of Dec 7, I have had no response except a survey in the mail telling me they value my input and that I can email any concerns.

He did a good job and was on time. He was very quick. When we first met him he had his own ideas on what to do rather than what we wanted for the landscaping, we only wanted him for the drain. He did a great job but I was only interested in the drain rather than landscaping. He got the job done in one day.

His crew dug a new trench from my foundation to the end of the yard and buried PVC pipe, ending with a French drain. He also redirected the gutter runoff, by digging a parallel trench and burring pipe. He offset the drains so as not to create puddling. Finally, he did the same thing to another gutter drain on the other side of the house. In the Spring, I had him come back to clean up hardwood mulch, lay a new underlaymnet and replace the mulch. I was impressed with the quality of the work. In the end, the goal was to eliminate the water runoff from causing problems in the neighbors yard and to prevent leakage into my basement. This was accomplished. In addition, they did such a good job of replacing the turf on the trenches that I did not have to re-sod the lawn. My only issue is that he was so busy with work and we had rainy weather, so that the job took much longer to get done. However, I would definitely recommend Ken for the quality of work and use him again.

The service was extremely inconsistent. We have had to call at least once a month because there was a problem with the quality of service, or the person showed up on the wrong day or not at all. We paid for weed control and fertilizer in our contract, and they never provided it. I would not recommend this company. We are looking for someone else for next summer.

From design to completion we had a excellent experience! Kenny and Phyllis were very responsive to our needs and worked with us closely to create a great outdoor space. They had really good ideas and worked hard to make sure we had the design we wanted. We told them what we wanted and they provided us with the information we needed to make informed choices. The employees were courteous and professional, Kenny and Phyllis were on site often making sure the project was successful. All deadlines were met and the project was completed on time and on budget. Feller was able to create a landscape environment that is very functional and looks awesome!

From design to completion we had a excellent experience! Kenny and Phyllis were very responsive to our needs and worked with us closely to create a great outdoor space. They had really good ideas and worked hard to make sure we had the design we wanted. We told them what we wanted and they provided us with the information we needed to make informed choices. The employees were courteous and professional, Kenny and Phyllis were on site often making sure the project was successful. All deadlines were met and the project was completed on time and on budget. Feller was able to create a landscape environment that is very functional and looks awesome!

The workers did a fabulous job. It was a challenge getting them out for the first appointment but once we connected I was glad that we found them.

ALL WORK WAS DONE WITHIN A WEEK OF CONTACTING THE COMPANY TO DO THE WORK. YARD LOOKS GREAT!

VERY HARD WORKERS. DESIGN IS GOOD AS LONG AS YOU WORK WITH MONICA.

VERY HARD WORKERS. DESIGN IS GOOD AS LONG AS YOU WORK WITH MONICA.