LeafFilter Gutter Protection

Do not recommend. I signed a work order with Leaf Filter Gutter Protection for a rental house, total cost $8872. No deposit was required because the salesman, James Hartup, stated the company had no debt & did not require a deposit. There was severe weather on the day of installation including thunderstorms, hail, strong winds, & tornado warnings & I did not expect the installation to occur, but it was installed during the storms and in the dark. The installation was very disappointing. There were places where the gutters were uneven, there was a downspout that was not replaced (rusty and dirty), & the installers left a mess of roof pieces & gutter gunk in the yard. I told Leaf Filter I did not have time to deal with them since they didn?t complete the work correctly the first time. A field trainer was sent to the house to repair the mistakes, but he did not do it. I requested the cost of the unreplaced downspout be removed from the invoice and paid it.

The saleswoman we worked with was great—friendly, professional, and helpful. Unfortunately, everything after that was a huge disappointment. We were rescheduled twice, including one no-call, no-show, which is completely unprofessional. When they finally showed up, we immediately noticed the installers were very young, inexperienced, and clearly not properly trained. One of them was even afraid of heights. They asked to borrow tools from us (a huge red flag) and did an incredibly sloppy job. They left metal clamps sitting in our gutters and on our roof, caulked our brown roof sloppily with white caulk, didn’t even finish the job, and clearly didn’t take any pride in their work. When we called to escalate, the manager (Mike) told us that because our job wasn’t as “high ticket” as others, we got pushed aside — explaining the no-call, no-show — and that we just weren’t a priority/important. Absolutely unacceptable. Even worse, I explained that some of our gutters were now hanging loose, which was not the case before they removed the previous gutter guards. Mike’s response? “That’s not our job.” According to him, we only hired them to remove the old guards, and if that caused our gutters to become unsecured, it’s “not their problem.” Really?? What kind of company damages your home in the process of doing the job you hired them for and then refuses to fix it? This experience has been frustrating from start to finish. I genuinely regret ever hiring this company. I thought I was working with a reputable business, but clearly that was not the case. Save yourself the headache and go elsewhere.

They redirected 2 downspouts to redirect rain into front yard and street sewer. 1 spout was Installed correctly, the 2nd spout is a mess, every join leaks down my brick exterior into basement. Water Ruined my exterior electrical outlet. They have been out twice and each time it leaks even worse!! This needs to be corrected with new materials, or they need to refund 1/2 of payment. So I can hire a professional to fix this mess.

DO NOT go with this company!! They will cause damage to your home, talk down to you and not want to fix their mess up! They put a hole in my roof/gutter area which caused water to get in my roof. Then deny doing anything wrong which is BS! Then fix/adjust the gutters which made it worse!! Now my interrier walls are showing water damage and they are giving me the run around! They take advantage of people!! Especially single moms!! STAY AWAY FROM THEM!!!!!!!

Very well. 100% satisfied. Excellent worker!!

Went very good. They showed up when promised. Cleaned gutters as they went along. They finished in a timely manner and cleaned up after themselves as they went.

Very well!!

Fine. Quick and professional.

Okay they dis clean up very well but everything was great.

Great job clean

It went great fast and good cleanup

Were very satisfied

RUN do not walk away from this company. They botched the job then go MIA- except for their finance company wanting money. Especially beware of their smarmy salesman JOE. I have photos of my "ocean wave" gutter guards holding nails in the air proudly. They also damaged my roof.

The contractors informed that they were sub-contracted out and was trained for one day and thrown out without proper training that dosent exist at leaf Filter! And they said they and other contractors get talked about behind their backs from top management and never got paid for there work training or gas Reimbursement. So I now what type of environment is governing in there company, I also know this personally because I worked there Lombard, IL leaf Filter and never compensated for my crew time, gas and work. Sales Manager was cold and unethical! My contact info [email protected]

I read in several posts here what I experienced this past week. We received the first “healthy” rain since the LeafFilter system was installed, so I was excited to see how everything would perform. Well, sadly it was pretty much like when I did not have the product as apparently a couple of the gutters are still clogged. My guess is they were not thoroughly cleaned out at time of installation, a “promise” I received in writing on my quote. My lower level gutter was overflowing into the soffit underneath and down two windows – Actually worse than I ever experienced when I did not have the product and the gutters were clogged. I also found an elbow from the second level pouring water out down the side of the house, again it appears the cleaning was not done. In fact, I asked the installers to make certain the second level gutters and downspouts were clear as it has been a couple of years since they were thoroughly cleaned. So, now to calling LeafFilter. I left a couple of messages with no return call. I then called again and stayed on hold for a considerable amount of time. Once a live person answered, I explained my plight. They have nobody available until mid-month to come out and inspect the issues, but man when I had a check in my hand, they were here in days to install. I explained my concern of water damage if we get another rain, no dice on a sooner appointment. I did get a maybe if the schedule clears, I know what I would bet against that happening. I also asked about the money back guarantee if the system clogs – Again which is in writing on my quote, and in my fancy guarantee I got after installation. Apparently, that only applies if debris gets in after the filter is installed, but that is not all that clear. My argument was the cleaning was not done properly at time of installation, so it clogged. After some back and forth it was obvious I was not getting anywhere (and BTW I did apologize to the gal on the phone as I know it is beyond her control and she is only doing her job), I asked to speak to a manager. She advised someone would call me back later that day, or by the next morning at the latest. Well guess what, just like what I would wager on getting an earlier appointment, I should have doubled down on no call back. So, I sat on my hands to see if in fact a manager would call and try to come to a quicker resolution, but seeing that didn’t happen it is now time to put this out to anyone considering a purchase. Beware! There are also some great reviews here, so it appears they can do a good job. But folks, it is all about customer service. Customers are your ultimate sales force as they talk with friends, neighbors, and family. As of right now I would not recommend LeafFilter to anyone based on my experience thus far. I will certainly post any replies if this gets resolved… As promised, posting additional regarding resolution... So, after waiting a few weeks for someone to come out and inspect, guess what? The elbow where the water was pouring from was jam packed. The installers DID NOT live up to the contract of cleaning all gutters. The lower level had a shield attached near the base of the downspout to help with the rush from the second floor, but the technician believes it was probably because the one downspout was doing all the work due to the shoddy installation and jammed elbow. We had some smaller debris on the top of the filters, like small seedlings and some of the roofing granules. According to the salesman, nothing would catch or stick to the filter - You know, after all it is above surgical grade... Absolute BS, it will accumulate, and for like the first floor I can use a leaf blower with an elbow devise to clear the debris. Guess what folks, after all this expense I still have to clean my gutters! Here's the real kicker - In the first year they will come out and clear this debris, after that they will come out, but it's about $100 to service the filters that are not supposed to clog - "GUARANTEED" folks! Another kicker, through the grapevine I am hearing about 1 in 3 installations experience issues... Scary, isn't it? For the money you spend these folks are like thieves in the night. Only good news, the technician was very polite, explained everything he found, and could not apologize enough. Unfortunately this deep into this fiasco, no apologies suffice for the aggravation. As for reviewer being contacted - BS folks... They posted to call the customer service number to help resolve, the same number I had trouble getting a response from if you read earlier in my post. What are they going to rectify? I am still waiting for the technician, I still have the problems. Then a separate email for further contact information so a representative can call. I gave that information, still waiting by the phone! Maybe an attorney is the next step...

great, started at 10 am and finished around 1 pm. They clean up after. easy pezee

Waaay too costly for work. I should have waited at least 3 days to mull contract. Multi-level marketing scheme raises price. Gutter has leaked in places. Requests made to come check on it, but no one has come; no calls to me to see what my issues are, but I have called Leaf Filter.

The install was wonderful. However I called and scheduled an appointment for someone to come examine one part of the system. It appears from the ground that the gutter protection has separated from the gutter. An appointment was scheduled but no one came out nor did anyone call. I've called two additional times since the first request and no response. I originally highly recommended this company. Since their customer service is horrible I would not recommend this company. I rate them an F because once they have your money its difficult for them to provide quality customer service. They should be ashamed of their disregard for the customer.

Work in contract was not completed. It took four days of calling to have one of three incomplete projects completed; the others were left unfinished. Also, the installer left debris on the ground around our house as well as a box with downspout materials on our roof. Follow up service for 2nd follow up did not show up as promised today. Sales person is completely unresponsive, and service managers cannot be dorectly reached. Do NOT use Leaf Filter. They are a horrible and completely unresponsive. If sales person Tim Danielson shows up at your home, slam the door and do not let him in.

Installation went well. 2 person install team were very good. Explained what they were going to do, cleaned up after installation and made sure everything looked good before leaving. Now that winter has set in, my house is over run by icicles when the snow melts and re-freezes. During the re-freeze cycle. the Leaf Filters are clogged with snow & ice. As the snow melts it runs off the roof (because the gutter filter screens are blocked with ice) (see attached pictures) Therefore a lot of icicles form, they drip onto the ground where is freezes again at night causing icing on all paves surfaces around the house. Currently my front stoop has about 1/2" of ice on it. Very dangerous condition. Did not have these issues in our previous 19 years we've been in this house until the Leaf Filters were installed.

the job went very well

Professional and courtesy

Leaf Filter Gutter System(referred to as LF here on in) installed on January 14th 2018 at my home. 27 DAYS after the Leaf Filter System was installed, I began getting water into my house thorough the walls. Prior to the installation of your product, my home has never had any issues with water coming in from the gutters and surrounding areas. After your product was installed my interior walls immediately started showing signed of water damage after the first snow fall on February 10th 2018.To resolve this problem I asked LF to remove the product entirely and refund me the purchase price of $2100.00. When the water started coming through the walls, I immediately contacted David, the gentleman that sold me the LF System @ 847-224-9831. David never came out to respond to my distress. He only responded via text message back to me with the 800 number to call for service. After that, I have been desperately trying to get LF to correct the problem. I quickly learned that thier employees are trained to defect consumer complaints with nonsense excuses. I had another gentleman from LF, George Harker come out a few days later and just looked and left. After that,LF sent James Probyn, your Regional installation manager Mr. Probyn stated that he recognized some areas of the installation that need to be corrected. To which I stated that I did not want any further damage or obligation with Leaf Filters and to remove gutters entirely and my money back. The LeafFilter Manufacturer's Warranty."100% No-Clog Guarantee. If at any time the LeafFilter™ Gutter Protection System allows your gutter to clog with debris, fill with water and overflow, the manufacturer will refund 100% of the material purchase price for all LeafFilter™ material installed on your home. Additionally, if your residence sustains any interior water damage from such an occurrence the manufacturer will pay your homeowner’s insurance deductible up to $2,OOO ,I had and have continued to attempt communications with Mike Peck from corporate and managers from the Lombard Illinois office. Mike Peck promised me to personally look into the problem. He never followed up or contacted me again to resolve the issue. Leaf Filters sent out service techs 5 different times to try to pursuade me that the issues could be repaired. Finally, I was told by one of the service techs that came out that The Leaf Filter System is not compatible with Midwest Winters. He continued by admitting that a lot of homeowners have been experiencing the same issues that my home has because the Filters cause ice to dam and water gets in through the shingles and rafters. After hearing this information from one of Leaf Filters own employees, I decided then and there to not proceed with servicing an already bogus product. Furthermore, with so much damage to my interior from having the system installed, my only viable option is to have it completely removed. Which I asked for during the 100% money back guarantee time period. If LeafFilters can not stand by their warranty then I can not continue to communicate . They are offering to refund me 500 dollars. The damage caused from water getting into my walls is far more than that. I want the gutters removed and my money back. Period.

Installation took a few hours and was done by a single person. The product is still working well 3 years from installation. No complaints, although I do think the overall price is a tad expensive.

This is the 2nd time I have used Leaf Filter. I used them about 7 years ago on my former home. Good product and workmanship. Both times they initially came in with a high quote and after some negotiation they dropped the price significantly to one that was more in line with the competition.